I don't know why they can't manage to follow instructions for an online order. Seems like they just make whatever sandwich they want and send it out the door. Used to order here all the time, I guess that's done. Every restaurant in this county is horrible so why wouldn't this one follow that same trend?
MJ Gray
Well, this was the worst experience I've ever had anywhere, and my review history will show I am a fair reviewer. If you are the manager or owner of this place, I'd love to hear from you, because your staff need help. This is what happened to me. I ordered 2 footlong sandwiches through my app. One was a meatball sub. My teenaged daughter went to pick it up. When my daughter got back I noticed that the doritos I ordered had not been included. So I wrote that off, because what're you gonna do? Then I noticed that the meatball sub was stone cold. Apparently their oven is broken? Okay, sometimes places have issues, and people have to work with what they have. Here's my problem: if the oven is broken and a customer orders a hot sandwich, why does no one pick up the phone to call that customer and ask if they want something different? I called the store irate because my chips were missing and my sub was stone cold and could not be heated up at home because the lettuce it is covered in would make it gross. The 'shift leader', instead of listening to what I was trying to say to her, told me to bring the sandwich back down to her and get something else. In fact, she said bring the sandwich back TOMORROW and they'll give me another sandwich or a refund? I told her this is not about money! I used app points and a promo code, I don't care about money. She would not allow me to speak a full sentence to her without interrupting and arguing with me, telling me it's not their fault that the oven is broken. She also then threw the rest of her colleagues under the bus saying SHE wasn't there when the order was placed and so on. The only POINT I was trying to make was that if their stuff is broken such that they can't fill an order correctly, they should CALL the customer and let them know in case that customer wants a substitute! But actually it's not surprising that they did not think to do that since their 'leader' does not even know how to listen to a customer, much less how to speak to one. I pointed out that the customer service was horrible, whereupon the shift leader interrupted me again to assure me that her customer service is the BEST and hung up on me. I beg to differ. Bad food, worse service. Will avoid in future.
Dr. William Rust
Good sandwiches 😊
Atmosphere: 5
Food: 5
Service: 5
Justina Marchone
Every time I come here it's clean, the staff is apparent and pleasant and even when the lobby is full they push through showing no signs of negative feelings. The team here is great and I hope they get the appreciation they deserve from their bosses. ☺️
Atmosphere: 5
Food: 5
Service: 5
Scottie Turpin
They have a steak sandwich but no steak sauce complained a few times still don't plan on bring steak sauce back. I love subway but no steak sauce. Only a few places in Eubank to eat too bad this is one of them
April Brittain
Clean and friendly staff. Made my online order super fast and correct all the way around. Picked up in less than 10 min.
Atmosphere: 5
Food: 5
Service: 5
Gilbert Jones Ii
The woman I talk to was very nice but because of the owner around every store in Somerset, they will steal your money, so watch out an owner won’t do anything about it, but blacklist you like you would even ever order from him again just keep an eye on
Atmosphere: 1
Food: 1
Service: 1
Jeannie Kemp
Bread was old, the veggies were not fresh. All in all the food and experience were stale.
Atmosphere: 2
Food: 2
Service: 2
Karley Leek
So I just left subway here and the two girls making my sandwich was rude I won’t go their again because how rude they was the cashiers was nice but the other two was
If this is the Subway next to Hardee’s off US27 then I had the best sub and service that I’ve ever had at a restaurant. The 2 girls working today were very kind and enjoyed talking to them. Thanks it was truely a great sandwich.
Atmosphere: 5
Food: 5
Service: 5
Amber Rose Swinson
The two workers could've been nicer, the two girls seemed annoyed to be there. But they did a great job on the sub. I guess that's how alot of teens workers are now unfortunately. They seem to just be there to get cash & not accel. The friendliness is not what's gonna get them promoted but they're there and do their job.
Wheelchair accessibility: It is wheelchair accessible
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Buffalo Chicken
April Mullins
Good food but took forever for the only 2 workers to change out the food. Not smiley faces for sure.
Atmosphere: 3
Food: 5
Service: 3
Kase Chaney
Had the lady who dressed my subs also been the one who helped with bread options this would no doubt be a five star review.But I hadn't been to subway in several years. I was greeted by the most hateful employee. Having not been in a while I had questions and I apologized. She was annoyed at me rolled her eyes at me. I honestly felt like a nervous wreck ordering a sandwich. The customers behind me were even saying for her to give me just a minute. I'm used to a lot of stress, I have a high stress job. But, ordering a subway club shouldn't be so complicated. However, with such kindness the next employee stepped up and treated me so kind. In a world full of craziness show kindness. It matters.
I don't know why they can't manage to follow instructions for an online order. Seems like they just make whatever sandwich they want and send it out the door. Used to order here all the time, I guess that's done. Every restaurant in this county is horrible so why wouldn't this one follow that same trend?
Well, this was the worst experience I've ever had anywhere, and my review history will show I am a fair reviewer. If you are the manager or owner of this place, I'd love to hear from you, because your staff need help.
This is what happened to me.
I ordered 2 footlong sandwiches through my app. One was a meatball sub. My teenaged daughter went to pick it up.
When my daughter got back I noticed that the doritos I ordered had not been included. So I wrote that off, because what're you gonna do?
Then I noticed that the meatball sub was stone cold. Apparently their oven is broken? Okay, sometimes places have issues, and people have to work with what they have.
Here's my problem: if the oven is broken and a customer orders a hot sandwich, why does no one pick up the phone to call that customer and ask if they want something different?
I called the store irate because my chips were missing and my sub was stone cold and could not be heated up at home because the lettuce it is covered in would make it gross.
The 'shift leader', instead of listening to what I was trying to say to her, told me to bring the sandwich back down to her and get something else. In fact, she said bring the sandwich back TOMORROW and they'll give me another sandwich or a refund? I told her this is not about money! I used app points and a promo code, I don't care about money.
She would not allow me to speak a full sentence to her without interrupting and arguing with me, telling me it's not their fault that the oven is broken. She also then threw the rest of her colleagues under the bus saying SHE wasn't there when the order was placed and so on. The only POINT I was trying to make was that if their stuff is broken such that they can't fill an order correctly, they should CALL the customer and let them know in case that customer wants a substitute! But actually it's not surprising that they did not think to do that since their 'leader' does not even know how to listen to a customer, much less how to speak to one.
I pointed out that the customer service was horrible, whereupon the shift leader interrupted me again to assure me that her customer service is the BEST and hung up on me.
I beg to differ. Bad food, worse service. Will avoid in future.
Good sandwiches 😊
Atmosphere: 5
Food: 5
Service: 5
Every time I come here it's clean, the staff is apparent and pleasant and even when the lobby is full they push through showing no signs of negative feelings. The team here is great and I hope they get the appreciation they deserve from their bosses. ☺️
Atmosphere: 5
Food: 5
Service: 5
They have a steak sandwich but no steak sauce complained a few times still don't plan on bring steak sauce back. I love subway but no steak sauce. Only a few places in Eubank to eat too bad this is one of them
Clean and friendly staff. Made my online order super fast and correct all the way around. Picked up in less than 10 min.
Atmosphere: 5
Food: 5
Service: 5
The woman I talk to was very nice but because of the owner around every store in Somerset, they will steal your money, so watch out an owner won’t do anything about it, but blacklist you like you would even ever order from him again just keep an eye on
Atmosphere: 1
Food: 1
Service: 1
Bread was old, the veggies were not fresh. All in all the food and experience were stale.
Atmosphere: 2
Food: 2
Service: 2
So I just left subway here and the two girls making my sandwich was rude I won’t go their again because how rude they was the cashiers was nice but the other two was
Service: 1
Recommended dishes: Subway Club
Great food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good service and food
Atmosphere: 4
Food: 4
Service: 4
If this is the Subway next to Hardee’s off US27 then I had the best sub and service that I’ve ever had at a restaurant. The 2 girls working today were very kind and enjoyed talking to them. Thanks it was truely a great sandwich.
Atmosphere: 5
Food: 5
Service: 5
The two workers could've been nicer, the two girls seemed annoyed to be there. But they did a great job on the sub. I guess that's how alot of teens workers are now unfortunately. They seem to just be there to get cash & not accel. The friendliness is not what's gonna get them promoted but they're there and do their job.
Wheelchair accessibility: It is wheelchair accessible
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Buffalo Chicken
Good food but took forever for the only 2 workers to change out the food. Not smiley faces for sure.
Atmosphere: 3
Food: 5
Service: 3
Had the lady who dressed my subs also been the one who helped with bread options this would no doubt be a five star review.But I hadn't been to subway in several years. I was greeted by the most hateful employee. Having not been in a while I had questions and I apologized. She was annoyed at me rolled her eyes at me. I honestly felt like a nervous wreck ordering a sandwich. The customers behind me were even saying for her to give me just a minute. I'm used to a lot of stress, I have a high stress job. But, ordering a subway club shouldn't be so complicated. However, with such kindness the next employee stepped up and treated me so kind. In a world full of craziness show kindness. It matters.
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