Panda Express
335 Keystone Crossroads Dr, Shepherdsville
(502) 276-7608
Recent Reviews
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Overall the food tasted fine. We've been here several times now and every time the staff is slow and they act like they don't want us to be there. It seems to be inconvenient/a bother for them to take our order despite us knowing what we want before we are at the counter. The location on Outer Loop has much better service.
I will say though, I do believe in the trickle down effect. Usually if there is a problem like this with the staff it stems from problems with the location's management.
Atmosphere: 2
Food: 4
Service: 1
The food was too hard. The rice was the worst, it was dry, overcooked & seemed old. I ask the young lady how fresh it was, she wasn't sure but said it hasn’t been sitting out long. It was more rice in the bowl & only a few pieces of chicken. The staff was rude & unprofessional. One young lady was using a spray bottle, cleaning all around the food & the glass in front/over the food. They didn't & wouldn't cover the food. I brought it to her attention & she just shrugged her shoulders. This is unsanitary.
Atmosphere: 2
Food: 1
Service: 1
We ate here on 02/10/26 at 6:46 pm. The food was the best we've ever gotten here. I ordered orange chicken and rice, mushroom chicken with rice and noodles, and 4 spring rolls. I like that the mushrooms were sliced thin and fully cooked, and the zucchini was cut small. It did take a long time to get my food though. I spent 20-25 minutes in the drive thru, and there was only one car ahead of me that had already ordered. If that's because the food isn't made until you order, it still seems excessive.
Food: 5
Service: 3
Good and fast food for cheap.
Atmosphere: 4
Food: 4
Service: 4
We stood and waited for an uncomfortable amount of time while a lady mopped the floor behind the counter directly in front of where we were standing, the man in the cooking area (not cooking mind you) and the girl at the window all ignored the fact that we were standing there. They didn’t so much as say they would be with us in a minute or anything…completely ignored the fact we were there. Did I mention we were literally the only people in the restaurant? The service, or lack there of, was very rude and confusing. If I could leave a review without giving any stars I would have done that.
Service: 1
It was ok.
Atmosphere: 1
Food: 1
Service: 1
Fast,friendly service. The Teriyaki chicken and Bejing beef needed more sauce.
Atmosphere: 5
Food: 3
Service: 5
The food was too hard, the worst I've ever eaten, and the staff were rude.
I have eaten here two times and gotten food poisoning both times.
Food was fresh and delicious! Employees were friendly.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always a good experience. Love the food!
Atmosphere: 3
Food: 5
Service: 5
As a trucker & lover of panda express, I have been to many PE across the lower 48 states. THIS LOCATION IS BY FAR THE CLEANEST, MOST DELICIOUS LOCATION I HAVE EVER BEEN TO! 100/10
Atmosphere: 5
Food: 5
Service: 5
Just got into town from the airport, 10:10 went to walk inside to get a to go order to bring home, doors locked. Disappointing
Service: 1
I come here to eat often on my lunch and they are always so nice and the food is always good. The employees are great and I love this panda express. Definitely my fav place to go in shep. I would recommend panda to anyone.
Atmosphere: 5
Food: 5
Service: 5
Ordered food. It took them forever to get it fixed. We started eating and the manager came over to our table and said “we are closing the dining room, you need to leave. 😮. We would have already been gone if it hadn’t taken them so long to get our food to us. Will never go back.
Atmosphere: 2
Food: 3
Service: 1
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