The manager allows young punks to hang outside. They make rude comments to the customers. If she keeps this up they will surly shut the doors.
Jason Gehring
Didnt toast the buns on my sandwiches. Front window is all blurry, hard to read the menu.
Atmosphere: 1
Food: 2
Service: 4
Dan Fikter
I stop at this location like once, sometimes twice, per month. My order has always been correct, fresh,fast and really good. The only reason for the 3 stars on atmosphere is because the city of Shepherdsville is a tiny bit sketchy, and that's nothing Rally's could fix.
Atmosphere: 3
Food: 5
Service: 5
Melissa Thompson
Always friendly and fast. The fries...yum. My kids love the chicken bite boxes and sometimes we stop by for ice cream cones and pup cup!
Atmosphere: 5
Food: 4
Service: 5
Billy Proffitt
This location is one of the best Rally's around. The only problem we have encountered is the woman at the drive through who has the personality of a wet stick. Her customer skills are lacking and her persona puts of the vibes that she does not want to be there or be bothered by the customer. The receipt has her name as Cynthia. The only reason I gave atmosphere and service a four-star rating in because of the great customer service from others I have encountered at this location. If I were to rate Cynthia ,alone, I would have been too generous giving her a one-star rating.
Atmosphere: 4
Food: 4
Service: 4
Jenny Weedman Paul
Got a medium shake. Paid $5. I swear to God this is a small. What happened?
Jenny Weedman
Got a medium shake. Paid $5. I swear to God this is a small. What happened?
Amber S.
Had To go back to edit my review. On Friday morning around 10am I went to order, only to be met with the rudest person I have ever met in customer service. Totally unprovoked because I am kind and not rude, but you could tell this lady absolutely hated her job and her eye rolls and snarky tone towards customers definitely proved that. There was a nice young man working there who you could tell was probably embarrassed with just how rude she was being for no reason. I went here often, but i will not be back going forward.
I came for lunch on a Beautiful Monday morning. Cynthia handled my order. Everything was fresh. The fries were fresh. I was served my food with a smile. You can tell this Rally's is managed well. I would know I've been to very many of em lol. Nice job Cynthia. I can tell you care about your store.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Fry Lover's Burger
Ian Fugate
Went through the drive-thru and when we got home with the food we were missing items.
Atmosphere: 2
Food: 2
Service: 2
Dan Warren
Love the spicy chicken and of course their fries!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Fry Lover's Burger
Amanda Miller
The food was good and the customer service was good. Had no problems at all. Thank you to Rally's staff for a good experience.
Atmosphere: 5
Food: 5
Service: 5
Beth ann
Idk how this place has 4 stars. RUDE people, nasty. Smoking in the building, eating with one hand while making food with the other. When I asked why they were being rude to other guests they said “we’re rude to people who are impatient” LIKE WHAT???? Awful
I go for the fries
Love this place
Atmosphere: 5
Food: 5
Service: 5
The manager allows young punks to hang outside. They make rude comments to the customers. If she keeps this up they will surly shut the doors.
Didnt toast the buns on my sandwiches. Front window is all blurry, hard to read the menu.
Atmosphere: 1
Food: 2
Service: 4
I stop at this location like once, sometimes twice, per month. My order has always been correct, fresh,fast and really good. The only reason for the 3 stars on atmosphere is because the city of Shepherdsville is a tiny bit sketchy, and that's nothing Rally's could fix.
Atmosphere: 3
Food: 5
Service: 5
Always friendly and fast. The fries...yum. My kids love the chicken bite boxes and sometimes we stop by for ice cream cones and pup cup!
Atmosphere: 5
Food: 4
Service: 5
This location is one of the best Rally's around. The only problem we have encountered is the woman at the drive through who has the personality of a wet stick. Her customer skills are lacking and her persona puts of the vibes that she does not want to be there or be bothered by the customer. The receipt has her name as Cynthia. The only reason I gave atmosphere and service a four-star rating in because of the great customer service from others I have encountered at this location. If I were to rate Cynthia ,alone, I would have been too generous giving her a one-star rating.
Atmosphere: 4
Food: 4
Service: 4
Got a medium shake. Paid $5. I swear to God this is a small. What happened?
Got a medium shake. Paid $5. I swear to God this is a small. What happened?
Had To go back to edit my review. On Friday morning around 10am I went to order, only to be met with the rudest person I have ever met in customer service. Totally unprovoked because I am kind and not rude, but you could tell this lady absolutely hated her job and her eye rolls and snarky tone towards customers definitely proved that. There was a nice young man working there who you could tell was probably embarrassed with just how rude she was being for no reason. I went here often, but i will not be back going forward.
Food: 1
Service: 1
Restaurantji Recommends
I came for lunch on a Beautiful Monday morning. Cynthia handled my order. Everything was fresh. The fries were fresh. I was served my food with a smile. You can tell this Rally's is managed well. I would know I've been to very many of em lol. Nice job Cynthia. I can tell you care about your store.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Fry Lover's Burger
Went through the drive-thru and when we got home with the food we were missing items.
Atmosphere: 2
Food: 2
Service: 2
Love the spicy chicken and of course their fries!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Fry Lover's Burger
The food was good and the customer service was good. Had no problems at all. Thank you to Rally's staff for a good experience.
Atmosphere: 5
Food: 5
Service: 5
Idk how this place has 4 stars. RUDE people, nasty. Smoking in the building, eating with one hand while making food with the other. When I asked why they were being rude to other guests they said “we’re rude to people who are impatient” LIKE WHAT???? Awful
Atmosphere: 1
Food: 3
Service: 1
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