Sonic Drive-In

408 KY-44 East, Shepherdsville
(502) 921-4007

Recent Reviews

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Robert Carr

Everytime I come to pick up a order from here its minimum 30 minute wait with no one else there. 5 staff inside and still no eta for a single frozen dessert item. Don't waste your time coming here.

Atmosphere: 1

Food: 1

Service: 1

Jr Bright

They don't seem to keep a very big supply of much of anything on the menu, everything I go there for something they are always out of it. We were there today and we had to change both of our orders due to being out of yet more items on the menu.

Atmosphere: 3

Food: 2

Service: 4

Ryan Fahey

I just went here for breakfast sat at the drive thru for 15 min no one answered..then drove to on of the parking spots hit the button and waited and waited no one ever came. So I tried the drive thru one more time waited 5 minutes no one ever said anything. I even sat there and called then to see if they would answer the phone and nope no one answered. But as I said let's just go and started pulling away onky then did a older blonde lady walk out and said we are closed we are having water issues with food in her mouth. Mind you this was at 10:45 on Mo day December 22nd. If your closed and having issues that's fine just get on the speaker and say that dont leave us sitting there. I used to love sonic but this put a very bad look on them.

Jenny H

There is absolutely no way this place can turn a monthly profit. I’m waiting for it to close and turn into something else.

I’ve only tried multiple times, because my mom loves it. However they refuse service more than they provide it.

The multiple times I’ve tried:
1. Ordered online and told when I arrived the order was cancelled because they’re too busy.
2. I’ve waited at the speaker for 10+ minutes only to be told it was cash only and when I said I had cash they told me they have no drinks and then when I said I didn’t need a drink they said they were closing… at 3:30pm on a random week day.
3. They said their system was down and couldn’t take orders.
4. Went to a stall and was told there were three people waiting for food and it would be a moment before they could take more orders.
5. Said they were only doing DoorDash orders.

Obviously this place cannot maintain employees or multitask different orders. Good luck if you ever get an order from here!

Atmosphere: 1

Food: 1

Service: 1

M'Lee Hill

Horrible. Ignorance. Ridiculousness. Order two drinks and it took 10 min to come out and came out wrong. The rude red head needs to be fired.

Atmosphere: 1

Food: 1

Service: 1

lonnie skaggs

I found a hair in my double cheeseburger and out tater tots were hard and cold ..I spent 42.00.and didn't get full... A Hair in my cheeseburger disgusting ...

Atmosphere: 3

Food: 1

Service: 4

Jeffrey Pepper

manger was awful one how she acted towards customers an employees an place is falling apart inside an out food was under cooked

Atmosphere: 1

Food: 1

Service: 1

Ashley Barnett

This has been the best Sonic I’ve ever been to, they’re so nice. Even if they mess something up with my order when I went back to get it they upgraded it for free. They’re so polite and always very kind when we come through!

Food: 5

Service: 5

Alex Yurkus

Good food, staff is friendly. They made a mistake with our order and told us about it and fixed it before we even noticed the error. Plan to return to this location 100%

Atmosphere: 5

Food: 5

Service: 5

Brittney Davis

The girl Brittany(night shift) I believe her name is. Was absolutely amazing. I had never been there before and she recommended every item I received. And it was delicious. Thank you girl for an amazing experience. Give this woman a raise 🙏🙌🙌🙌🙌

Atmosphere: 5

Food: 5

Service: 5

Lorry Hettel

Not enough workers

Atmosphere: 1

Food: 5

Service: 1

Wayne Garmon

Ordered ahead using app. Food was ready and fresh.

Atmosphere: 5

Food: 5

Service: 5

Katie Clark

Jack helped me the other day. Order was perfect with prompt service!

Atmosphere: 5

Food: 5

Service: 5

aaron northrup

The service at this location is terrible. Long wait times. Half of the time your food is cold or uncooked in the middle

mahmoud alhaj ahmad

The service is very poor, and the staff are not properly qualified

Atmosphere: 1

Food: 1

Service: 1

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