Dunkin'

4601 Dixie Hwy, Shively
(502) 890-4816

Recent Reviews

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Denise

Just came by the lady that was there rude she started yelling soon as I told her she didn’t put light ice ? I don’t know what her name is just know she was there on March 18th @ 3:44 pm. I always have issues with people in there.

Brittany Crawford

I was going to give 5 stars but today my coffee tasted real strange like underarms. I threw it out the window... The staff seems to be nice but now days I don't trust people. But the food is not good that's every Dunkin donuts though

Elias Miller

Went in and literally stood at the register in front of the workers to order for almost 10 minutes. They never even greeted me. I left without placing an order. This is the rudest most disrespectful service I've ever had. So I went to Krispy Cream instead. Which is literally 3 minutes down the road. Better service, coffee and doughnuts.

Atmosphere: 1

Food: 1

Service: 1

Tara Steiden

I’m a big fan of Dunkin’ Donuts, but honestly, this is my least favorite location in the city. It tends to take longer than the others I frequent and the workers are rude. Like I have had them close the drive thru window in my face more than once when I’m trying to ask a question. I’ve been clarifying part of my order with an employee and had a manager unnecessarily interrupt and make me and the employee on uncomfortable. They’ve also forgotten stuff more than once on my order which I’ve never had happen at the others I go to. I’ve just had too many bad experiences at this Dunkin. Which I hate because it’s the one that’s closest to my house, but it’s honestly worth the drive to go somewhere else at this point.

Atmosphere: 2

Food: 3

Service: 1

Samantha Prario

I normally go to the one on Dixie Hwy, near me. But wanted to try the new one. This is my normal coffee please even if I’m out out of town. I heard Dunkin over every other.. I love the reward system that they have and I feel like there is typically more bang for your buck. So I’ve been to several. The loaded hash brown is not a good value. Though they are tasty. I generally get between 6-8 little hash-browns. Plus cheese, I don’t eat meat so I have that removed. It’s 5 for the order. This is not just at this location. So I will go back for my morning coffee, but not for my breakfast.

Atmosphere: 4

Food: 3

Service: 4

Jen Parrino

I typically love Dunkin however today I experienced the absolute worst service by the only worker there who REFUSED to honor the promotion for $1 any size iced or hot DRINK. I tried to order ahead on the app but it was having "technical difficulties" actually placing my order. It took me all the way to the final screen & when I tapped "place order" it charged my card twice but never went thru. I showed him my phn w/it still on the screen showing the promo was applied to my HOT LATTE but he outright refused to make it bc he said it was for regular coffee not a latte even tho it clearly showed it was any hot drink. Tried to call customer SVC but she wasn't any help bc she didn't see the order. My beef isn't the charge bc hopefully it'll drop off my beef is how he talked & treated me & how nobody cares that he's turning away paying customers. I will spread the word that ppl should take their business 1 mile in any direction to any of the 5 other coffee shops who serve customers.

Atmosphere: 1

Food: 4

Service: 1

Angel Quarels

They never make my coffee how i ordered it when i use the app

Food: 1

Nicki Renck

Love to the variety in the flavor of doughnuts, but some of them were stale! Hashbrowns were killer!

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Croissant, Hash Browns

Brandin Dickey

The food was so nasty ? and cold and uncooked highly do not recommend and they wasn’t very friendly either through the whole place away

Atmosphere: 1

Food: 1

Service: 1

Tammy Hert

I love my ice coffee the caramel

Atmosphere: 5

Food: 5

Service: 5

Merly Martinez

Disappointed in the work team, they make you ask for the order quickly and when they have to give you the order they are delayed, they ask you to stop in the parking lot and after an hour you have to get out of your car to get your order.

Rachael Bartholomew

Finally got the Munckin Bucket, kept putting it off. It's worth it, so cute with a lid and all.

Atmosphere: 5

Food: 5

Service: 5

Moses TURK

Buy six donuts and have them in a free box and not a bag. Wow, cheap shot!

Atmosphere: 3

Food: 3

Service: 3

Elisabeth Roby

I love Dunkin coffee and the people here are great,

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Half Dozen Donuts, Donuts, Iced Latte, Hash Browns, Dozen Donuts

Destiny Nichole

Favorite Dunkin’s in the city. I always order my food through the app. They are always very quick which I appreciate since I’m either going right before work or during lunch. The only place where I can actually get my fast food fast.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Iced Latte, Maple Sugar Bacon Breakfast Sandwich

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