My order hadn’t even been started when I pulled up on time at the Chipotlane. Then, I suppose in a rush to throw the order together, they totally ignored the request for extra beans on both, and totally omitted the salsa one one of the bowls. With your prices where they are, I can’t accept the skimpy, incorrect delivery of $23 in incomplete product, not to mention the tip I agreed to before placing the order through the app. Very disappointing experience.
Food: 2
Service: 2
Dustin Webb
This has to be the worst chipotle in northern Kentucky. I have heard that the staff at this location were terrible but I guess it’s true that you don’t believe it until you see it. I went to get a kids meal for my child and asked for one of the sides to be shredded cheese. I was told no that’s against chipotle rules. I was shocked that she said that I can’t have something. If she would have said anything else like it will be extra that’s fine even though she was wrong considering I get this meal a couple times a week for my kid at other locations. I definitely won’t be back.
Atmosphere: 1
Food: 3
Service: 1
Monica Mackey
Chips are consistently stale.
9/24/24 Update: chips are still stale.. so ridiculous
Brittany Waddell
This Chipotle is so unprofessional! I ordered through the app and selected the option to pick up through drive-thru. When we got to the window the young lady in the window greeted us with “What’s up” which instantly had me a little taken aback. She gives us our order and because we live 15 minutes away I always check our food. I ordered 2 bowls and 1 burrito all with extra chicken but both bowls had super small rice portions and neither bowl had extra chicken. I went inside and politely asked for the manager. I told her that the first thing is you shouldn’t be greeted with a What’s up to which she responded that that’s how her employee greets everyone and she’s a good worker so she’s not willing to correct that behavior. The 2nd is that the portions were small and her excuse was that it happens sometimes and that they were busy. She gave me a small container of chicken for the 2 extra portions that I had paid. When I asked for the the name of the store manager the young lady at the register told me his name was Daniel. I went outside and came back for the name of the manager that was working and she rudely told me that she had helped me already that SHE was the GM for the store which obviously was a lie as the young lady at the register told me that the GM’s name was Daniel. I will never visit this location again and I will be contacting corporate.
Mark Spicer
Skimpy with the portions of everything.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Burrito Bowl with Chicken, Chips & Guacamole, Chips
Heena Patel
I ordered 2 vegie bowls but they charged for a chicken bowl and they have a 4 dollar difference from a chicken bowl and a vegie bowl, so make sure to check before you buy it, the worker was a Mexican guy.
Atmosphere: 1
Food: 1
Service: 1
Brody Elam
Bad customer service and food was poorly made.
Atmosphere: 1
Food: 1
Service: 1
James Elam
Rude/dirty inside and outside. No water in women’s bathroom sink. Will be in contact with corporate.
Atmosphere: 1
Food: 1
Service: 1
Hunter Pitman
We love chipotle! Olivia was very kind and generous in serving us. Thank you!?
Atmosphere: 5
Food: 5
Service: 5
Harold Matlock
Burrito bowl was pretty good, but the chopped steak had way too much fat in it. Very hard to chew. I had to spit out quite a few pieces. Definitely didn't get my money's worth.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Burrito Bowl with Chicken, Chips & Guacamole
I had carnitas mixed with my bowl I was only supposed to have chicken. The lettuce was very watery it was so watery it made the rest of my bowl watered down. My portions were so off too. It was not good quality at all I showed up around 8:20 I would be more understanding if I showed up during close but it was no where near. I work in the food industry so I tried to be understanding and ignore it just keep eating my bowl but it was actually terrible.
Brad Centers
a solid chipotle location to eat. The food is good and the people nice. Edit: Used to be my go to but the portions have dropped considerably, especially when using the app.
Atmosphere: 4
Food: 2
Service: 4
Carl Gillman
Went there at 7:30pm 8/8 and it was one of most filthy disgusting restaurants I have walked into. Shocked to see a crowd waiting in line and a long line at the drive thru but every table was filthy with food and trash including the outdoor tables. The trash containers inside and outside were overflowing onto the floor. While they must have been overwhelmed and busy, there is no excuse for this level of filth. I can only imagine what the kitchen was like. The health department surely would have closed this place down on the spot and should do a surprise visit.
Atmosphere: 1
Food: 1
Service: 1
littleredcorvette
My worst experience at a chipotle was this location. The staff was rude and rushing, barely put anything in my bowl and got a half scoop of chicken. I had two workers asking me questions about my bowl while also trying to finish my daughter’s order. She didn’t know what toppings she wanted and didn’t even have a chance to look as I was trying to make sure she got what she wanted while another worker was asking me what rice and beans I wanted. It should be common sense and courtesy to let someone finish one order while also having another. Not to mention the drink station was covered in straw wrappers and a teenager pushed his way into the drink station while my daughter was trying to fill her own drink and thought saying “excuse me” was using manners as he pushed a young girl out of his way. Left with a bad taste in my mouth and will drive out of the way to go to another chipotle if I ever go back.
Atmosphere: 1
Food: 2
Service: 2
NkyPro Painting
Need to stop being cheap with the servings. Paying top dollar for food but receiving small portions
My order hadn’t even been started when I pulled up on time at the Chipotlane. Then, I suppose in a rush to throw the order together, they totally ignored the request for extra beans on both, and totally omitted the salsa one one of the bowls. With your prices where they are, I can’t accept the skimpy, incorrect delivery of $23 in incomplete product, not to mention the tip I agreed to before placing the order through the app. Very disappointing experience.
Food: 2
Service: 2
This has to be the worst chipotle in northern Kentucky. I have heard that the staff at this location were terrible but I guess it’s true that you don’t believe it until you see it. I went to get a kids meal for my child and asked for one of the sides to be shredded cheese. I was told no that’s against chipotle rules. I was shocked that she said that I can’t have something. If she would have said anything else like it will be extra that’s fine even though she was wrong considering I get this meal a couple times a week for my kid at other locations. I definitely won’t be back.
Atmosphere: 1
Food: 3
Service: 1
Chips are consistently stale.
9/24/24 Update: chips are still stale.. so ridiculous
This Chipotle is so unprofessional! I ordered through the app and selected the option to pick up through drive-thru. When we got to the window the young lady in the window greeted us with “What’s up” which instantly had me a little taken aback. She gives us our order and because we live 15 minutes away I always check our food. I ordered 2 bowls and 1 burrito all with extra chicken but both bowls had super small rice portions and neither bowl had extra chicken. I went inside and politely asked for the manager. I told her that the first thing is you shouldn’t be greeted with a What’s up to which she responded that that’s how her employee greets everyone and she’s a good worker so she’s not willing to correct that behavior. The 2nd is that the portions were small and her excuse was that it happens sometimes and that they were busy. She gave me a small container of chicken for the 2 extra portions that I had paid. When I asked for the the name of the store manager the young lady at the register told me his name was Daniel. I went outside and came back for the name of the manager that was working and she rudely told me that she had helped me already that SHE was the GM for the store which obviously was a lie as the young lady at the register told me that the GM’s name was Daniel. I will never visit this location again and I will be contacting corporate.
Skimpy with the portions of everything.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Burrito Bowl with Chicken, Chips & Guacamole, Chips
I ordered 2 vegie bowls but they charged for a chicken bowl and they have a 4 dollar difference from a chicken bowl and a vegie bowl, so make sure to check before you buy it, the worker was a Mexican guy.
Atmosphere: 1
Food: 1
Service: 1
Bad customer service and food was poorly made.
Atmosphere: 1
Food: 1
Service: 1
Rude/dirty inside and outside. No water in women’s bathroom sink. Will be in contact with corporate.
Atmosphere: 1
Food: 1
Service: 1
We love chipotle! Olivia was very kind and generous in serving us. Thank you!?
Atmosphere: 5
Food: 5
Service: 5
Burrito bowl was pretty good, but the chopped steak had way too much fat in it. Very hard to chew. I had to spit out quite a few pieces. Definitely didn't get my money's worth.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Burrito Bowl with Chicken, Chips & Guacamole
Restaurantji Recommends
I had carnitas mixed with my bowl I was only supposed to have chicken. The lettuce was very watery it was so watery it made the rest of my bowl watered down. My portions were so off too. It was not good quality at all I showed up around 8:20 I would be more understanding if I showed up during close but it was no where near. I work in the food industry so I tried to be understanding and ignore it just keep eating my bowl but it was actually terrible.
a solid chipotle location to eat. The food is good and the people nice. Edit: Used to be my go to but the portions have dropped considerably, especially when using the app.
Atmosphere: 4
Food: 2
Service: 4
Went there at 7:30pm 8/8 and it was one of most filthy disgusting restaurants I have walked into. Shocked to see a crowd waiting in line and a long line at the drive thru but every table was filthy with food and trash including the outdoor tables. The trash containers inside and outside were overflowing onto the floor. While they must have been overwhelmed and busy, there is no excuse for this level of filth. I can only imagine what the kitchen was like. The health department surely would have closed this place down on the spot and should do a surprise visit.
Atmosphere: 1
Food: 1
Service: 1
My worst experience at a chipotle was this location. The staff was rude and rushing, barely put anything in my bowl and got a half scoop of chicken. I had two workers asking me questions about my bowl while also trying to finish my daughter’s order. She didn’t know what toppings she wanted and didn’t even have a chance to look as I was trying to make sure she got what she wanted while another worker was asking me what rice and beans I wanted. It should be common sense and courtesy to let someone finish one order while also having another. Not to mention the drink station was covered in straw wrappers and a teenager pushed his way into the drink station while my daughter was trying to fill her own drink and thought saying “excuse me” was using manners as he pushed a young girl out of his way. Left with a bad taste in my mouth and will drive out of the way to go to another chipotle if I ever go back.
Atmosphere: 1
Food: 2
Service: 2
Need to stop being cheap with the servings. Paying top dollar for food but receiving small portions
Atmosphere: 5
Food: 2
Service: 5
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