Sad no soft serve ice cream. However a nice place to go if you have very young children etc.
Nicholas Weatherman
Jesus its expensive.
Ken Hoffman
Crowded and loud, but great ice-cream
Atmosphere: 4
Food: 5
Service: 3
Eve M.
Great flavors, clean and helpful staff. Play place is nice, but wish there were more things for the kids to play on.
Ali Khokhar
Graeter’s ice cream is usually excellent, but this location was a huge disappointment.
We visited on 2/16, entering the store around 9:50 PM (closing time is 10:00 PM). From the moment we walked in, we were met with grumpy expressions. There were three employees, and they kept looking at each other and making faces, which made us feel uncomfortable and unwelcome.
When we ordered, the portion size was noticeably small. We politely asked if another scoop could be added due to the first being so little, but this was met with even more eye‑rolling and visible annoyance. Because of their behavior, we decided not to order more ice cream as planned (we intended to buy three) and just took the single cone and left.
At checkout, when we used a gift card, the employee handling the transaction was banging items around and acting as if we had done something wrong. The entire interaction felt hostile and unprofessional.
This experience completely ruined what should have been an enjoyable Graeter’s visit. The lack of customer service and basic courtesy was shocking. That employee showed zero customer service skills and reflects poorly on the Graeter’s brand and management must review this. We will never visit this location again.
Lexie Barth
Love Graeter's and this location! The staff are always kind, the place is spotless, and the atmosphere is great. :)
Everett Berry
A little bit pricey but good ice cream and desserts. Staff was very friendly and pleasant
Heather Roth
We stopped in here for their Noël sundae, which is peppermint ice cream, a brownie, and hot fudge. Except...they're all out of peppermint ice cream. It's still on the menu, so they're offering a product they can't provide. It should be illegal to be out of a holiday offering in the middle of the holiday season. I jest, but as someone who has worked in retail before, when a store or restaurant is out of something, it's because someone didn't do his or her job...didn't place the order, didn't take stock, didn't do inventory, didn't do an essential function of what he/she is being paid to do.
They also have these igloos outside right next to Graeter's, but when we went inside to inquire, we were told they don't own those; they belong to another restaurant, and thus we can't use them.
There is also a playroom adjacent, which is beneficial for the kids (as if the lure of ice cream wasn't enough). My kids were sharply rebuked because they didn't remove their shoes. Awfully bold of you to criticize my kids when you can't even provide one of the sundaes you advertise.
Lena Hill
Went to the Graeter's in Union, Ky. today for a birthday party. It was a clean, lovely store and they have a small party room with a play area for kids. Staff was great and the chocolate cake was divine. Thanks!
Ginger Mitchell
Love Graeter’s!! Great location with fun things to do!!
Best ice cream ever! Super service and an amazing experience!
Joshua Peek
This should be called Greatest, because this is the best ice cream we’ve ever had!!! The black raspberry chip is my new favorite flavor. Please build near Florence SC!!!
Hailey Smith
Always great service and always great ice cream.
Mark Neff
What a fabulous spot for families or ice cream, frozen treats and dessert lovers of all kinds! The inside playground here and two party rooms make this a great spot for parties or other gatherings. I was visiting nephew, his lovely wife and precious two children and we stopped in Graeter's for dessert. I enjoyed my pineapple freeze and loved watching my nephew's children playing on fun equipment inside. Special and enjoyable evening! Wishing you the same!
Sad no soft serve ice cream. However a nice place to go if you have very young children etc.
Jesus its expensive.
Crowded and loud, but great ice-cream
Atmosphere: 4
Food: 5
Service: 3
Great flavors, clean and helpful staff. Play place is nice, but wish there were more things for the kids to play on.
Graeter’s ice cream is usually excellent, but this location was a huge disappointment.
We visited on 2/16, entering the store around 9:50 PM (closing time is 10:00 PM). From the moment we walked in, we were met with grumpy expressions. There were three employees, and they kept looking at each other and making faces, which made us feel uncomfortable and unwelcome.
When we ordered, the portion size was noticeably small. We politely asked if another scoop could be added due to the first being so little, but this was met with even more eye‑rolling and visible annoyance. Because of their behavior, we decided not to order more ice cream as planned (we intended to buy three) and just took the single cone and left.
At checkout, when we used a gift card, the employee handling the transaction was banging items around and acting as if we had done something wrong. The entire interaction felt hostile and unprofessional.
This experience completely ruined what should have been an enjoyable Graeter’s visit. The lack of customer service and basic courtesy was shocking. That employee showed zero customer service skills and reflects poorly on the Graeter’s brand and management must review this. We will never visit this location again.
Love Graeter's and this location! The staff are always kind, the place is spotless, and the atmosphere is great. :)
A little bit pricey but good ice cream and desserts. Staff was very friendly and pleasant
We stopped in here for their Noël sundae, which is peppermint ice cream, a brownie, and hot fudge. Except...they're all out of peppermint ice cream. It's still on the menu, so they're offering a product they can't provide. It should be illegal to be out of a holiday offering in the middle of the holiday season. I jest, but as someone who has worked in retail before, when a store or restaurant is out of something, it's because someone didn't do his or her job...didn't place the order, didn't take stock, didn't do inventory, didn't do an essential function of what he/she is being paid to do.
They also have these igloos outside right next to Graeter's, but when we went inside to inquire, we were told they don't own those; they belong to another restaurant, and thus we can't use them.
There is also a playroom adjacent, which is beneficial for the kids (as if the lure of ice cream wasn't enough). My kids were sharply rebuked because they didn't remove their shoes. Awfully bold of you to criticize my kids when you can't even provide one of the sundaes you advertise.
Went to the Graeter's in Union, Ky. today for a birthday party. It was a clean, lovely store and they have a small party room with a play area for kids. Staff was great and the chocolate cake was divine. Thanks!
Love Graeter’s!! Great location with fun things to do!!
Restaurantji Recommends
Best ice cream ever! Super service and an amazing experience!
This should be called Greatest, because this is the best ice cream we’ve ever had!!! The black raspberry chip is my new favorite flavor. Please build near Florence SC!!!
Always great service and always great ice cream.
What a fabulous spot for families or ice cream, frozen treats and dessert lovers of all kinds! The inside playground here and two party rooms make this a great spot for parties or other gatherings. I was visiting nephew, his lovely wife and precious two children and we stopped in Graeter's for dessert. I enjoyed my pineapple freeze and loved watching my nephew's children playing on fun equipment inside. Special and enjoyable evening! Wishing you the same!
Excellent ice cream!
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