I know this sounds cliche, but if I could give no stars, I would. And how sad to say for a location in such a nice and up and coming area.When we walked in, the person who took out order seemed nice enough and she was patient which was nice. We ordered 2 small blended coffees and an everything bagel to share. But that experience was gone very soon after. It was hard to find a clean table. The bagel was burnt on one end but my daughter didn't complain.. my mocha cold brew whatever thing, was supposed to be blended but was not done thoroughly so there were huge ice chunks. Overall the flavor in both was not pleasant and they were both already melting when we walked to the counter to get them. My daughter said hers was at least blended but didn't taste like anything. I did try to just get an iced mocha which I felt awkward about because of how rudely I was treated by a female employee with her super special head set, but unfortunately it was no better. It tasted like a lot of Hershey syrup which I could see in a thick layer at the bottom of the cup, and very little coffee. I tried stirring it but it was just terrible. I'm not sure why it too was melted so much when I was told cold brew is used to make the drinks... the worst part was when I actually decided that I wanted to let them know the drinks were not good, and I mean so bad they were still nearly full. I could tell walking up, that the experience would again be awkward because the person I asked to remake the drink and the girl who took my order could see me coming and seemed to discuss it for a moment. I apologized to the girl we ordered from initially and said the drinks just weren't good. I wasn't sure if she could do anything but it was a lot to spend on something that's just not good.. the other person stood behind her until I finished speaking and then walked away. The girl in front of me seemed confused and asked for a moment, walked away and came back with the same person that was just standing there before. No smile, complete attitude. "How did you pay?" I responded and told her my card and she told me to put it in the kiosk. She asked if I wanted a receipt which I did,, and she said I would get $12 and some change. I said thank you.. No apologies, nothing. It was pretty embarrassing to be treated that way in front of my daughter and to be honest it took some restraint to hold my tongue. Why even get a job where you KNOW you have to work with people and customers on a daily basis, but treat them in a way that they themselves would not be okay with if someone did it to them?? This was my worst ever at a Panera. How disappointing. No one should have to feel bad or ashamed to let a business know they aren't happy with something. We went down the street to Dunkin before our nail appointment and were much more satisfied and spent less!
Atmosphere: 1
Food: 1
Service: 1
ally gale
great ambiance, fantastic staff, very clean!
Atmosphere: 5
Food: 5
Service: 5
Heather Halsell
Love me some Panera... just wish the prices were better!
There are lot of veggie options. The menu is clearly labelled and the ambience is very spaciousVegetarian options: Dishes are clearly labelled.
Atmosphere: 5
Food: 4
Service: 5
Bryan Collins
Haven't been in years, so I expected a menu change, but it was a big change, and personally, for the worst. The Flatbread pizza was slapping! The service was terrible, waited 5 min and had to hunt down someone to hunt down someone to take my order and then the girl was off into space stoned.
Food: 4
Service: 1
Paul M.
Food and service are usually good if a little pricey. It's normally quiet and you can sit outside for a decent view.
Sarah King
It's always great ?
Kim J.
Picked up and order. Mac and cheese, chicken sandwich. Mac and cheese was terrific. Chicken salad, what there was of it, tasted off, so ended up eating the bread. Only thing to purchase here is bread and Mac and cheese.
Ron E.
Absolutely not worth the price. Four people bought soup, one fountain drink for nearly $50!!! Soup was ok but small servings!!
David Lehmann
We were the only customers inside and had to wait almost 10 minutes for someone to come to the register to get our order. An employee saw us standing at the counter and did nothing! We could hear the gaggle of employees standing just around the corner but no one did anything. The very poor service was extremely disappointing considering how good their food can be.
This is the only location that I go to in Kentucky! Every time I have gone to get food the staff has been extremely friendly, and the food is amazing. Although they may be short staffed, they still provide excellent service. I have not had a bad experience and I would highly recommend!
RSM
This location is convenient and easy to get to, the staff is friendly and although they may be short staffed they manage to get your order to you quickly, and the food is delicious! Highly
What to give a shout out to Lexie at Panera. I stop by a few times a week and she is always so pleasant. Wonderful to see her positivity and kindness.
Nichole B.
I am, quite literally, the most disgusted I have ever been in my life. I came to this Panera location with a friend for lunch today. I ordered a cookie with my food to bring home for later. There is a significantly sized hair in baked into this cookie. I only saw it from the inside of the package when I was about to eat it. I am so upset, disappointed and grossed out. Things happen, but I promise someone wouldn't miss this if they paid attention to the food they packaged for customers. The service was also very cold. I ordered a drink and was treated with annoyance as Panera removed self-serve cups. Do better guys. Last time I ever do business here.
M H
Best kept secret for no-line drive thru breakfast and quiet ambience by the fireplace. Perfect place for any meal, any time of day. (Just a couple of miles up Hwy 42, cars are lined up in the golden arches drive thru. I daresay Panera is more affordable and healthier than a fast food breakfast.)
I know this sounds cliche, but if I could give no stars, I would. And how sad to say for a location in such a nice and up and coming area.When we walked in, the person who took out order seemed nice enough and she was patient which was nice. We ordered 2 small blended coffees and an everything bagel to share. But that experience was gone very soon after. It was hard to find a clean table. The bagel was burnt on one end but my daughter didn't complain.. my mocha cold brew whatever thing, was supposed to be blended but was not done thoroughly so there were huge ice chunks. Overall the flavor in both was not pleasant and they were both already melting when we walked to the counter to get them. My daughter said hers was at least blended but didn't taste like anything. I did try to just get an iced mocha which I felt awkward about because of how rudely I was treated by a female employee with her super special head set, but unfortunately it was no better. It tasted like a lot of Hershey syrup which I could see in a thick layer at the bottom of the cup, and very little coffee. I tried stirring it but it was just terrible. I'm not sure why it too was melted so much when I was told cold brew is used to make the drinks... the worst part was when I actually decided that I wanted to let them know the drinks were not good, and I mean so bad they were still nearly full. I could tell walking up, that the experience would again be awkward because the person I asked to remake the drink and the girl who took my order could see me coming and seemed to discuss it for a moment. I apologized to the girl we ordered from initially and said the drinks just weren't good. I wasn't sure if she could do anything but it was a lot to spend on something that's just not good.. the other person stood behind her until I finished speaking and then walked away. The girl in front of me seemed confused and asked for a moment, walked away and came back with the same person that was just standing there before. No smile, complete attitude. "How did you pay?" I responded and told her my card and she told me to put it in the kiosk. She asked if I wanted a receipt which I did,, and she said I would get $12 and some change. I said thank you.. No apologies, nothing. It was pretty embarrassing to be treated that way in front of my daughter and to be honest it took some restraint to hold my tongue. Why even get a job where you KNOW you have to work with people and customers on a daily basis, but treat them in a way that they themselves would not be okay with if someone did it to them?? This was my worst ever at a Panera. How disappointing. No one should have to feel bad or ashamed to let a business know they aren't happy with something. We went down the street to Dunkin before our nail appointment and were much more satisfied and spent less!
Atmosphere: 1
Food: 1
Service: 1
great ambiance, fantastic staff, very clean!
Atmosphere: 5
Food: 5
Service: 5
Love me some Panera... just wish the prices were better!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panera Broccoli Cheddar Bread Bowl
There are lot of veggie options. The menu is clearly labelled and the ambience is very spaciousVegetarian options: Dishes are clearly labelled.
Atmosphere: 5
Food: 4
Service: 5
Haven't been in years, so I expected a menu change, but it was a big change, and personally, for the worst. The Flatbread pizza was slapping! The service was terrible, waited 5 min and had to hunt down someone to hunt down someone to take my order and then the girl was off into space stoned.
Food: 4
Service: 1
Food and service are usually good if a little pricey. It's normally quiet and you can sit outside for a decent view.
It's always great ?
Picked up and order. Mac and cheese, chicken sandwich. Mac and cheese was terrific. Chicken salad, what there was of it, tasted off, so ended up eating the bread. Only thing to purchase here is bread and Mac and cheese.
Absolutely not worth the price. Four people bought soup, one fountain drink for nearly $50!!! Soup was ok but small servings!!
We were the only customers inside and had to wait almost 10 minutes for someone to come to the register to get our order. An employee saw us standing at the counter and did nothing! We could hear the gaggle of employees standing just around the corner but no one did anything. The very poor service was extremely disappointing considering how good their food can be.
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
This is the only location that I go to in Kentucky! Every time I have gone to get food the staff has been extremely friendly, and the food is amazing. Although they may be short staffed, they still provide excellent service. I have not had a bad experience and I would highly recommend!
This location is convenient and easy to get to, the staff is friendly and although they may be short staffed they manage to get your order to you quickly, and the food is delicious! Highly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panera Toasted Baguette Sandwiches
What to give a shout out to Lexie at Panera. I stop by a few times a week and she is always so pleasant. Wonderful to see her positivity and kindness.
I am, quite literally, the most disgusted I have ever been in my life. I came to this Panera location with a friend for lunch today. I ordered a cookie with my food to bring home for later. There is a significantly sized hair in baked into this cookie. I only saw it from the inside of the package when I was about to eat it. I am so upset, disappointed and grossed out. Things happen, but I promise someone wouldn't miss this if they paid attention to the food they packaged for customers. The service was also very cold. I ordered a drink and was treated with annoyance as Panera removed self-serve cups. Do better guys. Last time I ever do business here.
Best kept secret for no-line drive thru breakfast and quiet ambience by the fireplace. Perfect place for any meal, any time of day. (Just a couple of miles up Hwy 42, cars are lined up in the golden arches drive thru. I daresay Panera is more affordable and healthier than a fast food breakfast.)