I love this Starbucks! Staff is always super friendly and the service is quick. Drinks are always correctly made and delicious.
Atmosphere: 5
Food: 5
Service: 5
Joe Z
Don’t waste your time at this location! Terrible customer service, long wait times, always disorganized, be prepared to wait 10+ minutes for a coffee.
Atmosphere: 1
Food: 1
Service: 1
ɴᴏ ɴᴀᴍᴇ
This is the second time now they’ve given the wrong sandwich. Ordered a sausage cheddar sandwich and both times they’ve given something different… egg,bacon only and 0 sausage. Too expensive to be messing up this often.
Madalynn Robinson
I just waited 35 minutes in the drive thru completely unacceptable. There were only a handful of cars in the drive thru.
Atmosphere: 3
Food: 3
Service: 1
Kate L
Honestly they mind as well close this one down since there’s another one 5 mins away. They never have enough staffing there. I feel sorry for that poor lady working all these orders by herself. I ordered through the app, waited double of the time the app said, both of my drinks were made wrong.
Atmosphere: 1
Food: 1
Service: 1
Karen Jenkins
I love Union, Ky Starbucks. The workers there make me feel like a celebrity when I walk in there. They say “Hi” as soon as I walk in the door and they know my name.
Atmosphere: 5
Food: 5
Service: 5
Thinh Wen
Order on App said ready in 10 mins. I came in to pickup.The Shop manager said wait for another 20mins. After 30 minis waiting. I have to Wait for another 25mins. Total 55 mins waiting asked to cancel the order. The Shop manager name Marty said “can not cancel. You have to call StarBuick Headquarters to cancel”.
Service: 1
Tylor Neace
By far the worst starbucks experience I've ever had. My signature frap was a little off and I asked if I could be remade. The employee "Jaylen" told me if I did not like my drink, that I could go elsewhere down the street.... totally unexceptable coming from a customer service profession. This girl needs to be fired!!!!
Atmosphere: 3
Food: 2
Service: 1
Erin Van Andel
The absolute worst starbucks I have ever been to. Customer service is 0 stars.
Atmosphere: 1
Food: 1
Service: 1
Lindsay O'hara
Robert, who works at the drive thru, is consistently the best. He is so kind and friendly. Robert has the best energy in the morning! Thanks Robert!
Walked up to get a hot coffee just before 530pm. Asked if she had Sumatra. She didn't know what that was, so I asked what the bold blend was, she said she just poured it all out. I asked if they had Pike Place, she said she just poured out all the coffee. She said what time is it? And looked at her watch said it was 530pm and it's too late for coffee. I asked what time she closed, she said 800pm. I asked are you going to brew more coffee, she said no. Then offered me espresso. I told her nevermind and walked away. I heard someone say "whatever" as I walked away.
Atmosphere: 1
Service: 1
Kristy Coffey
Has greatly improved since first opening!
Parking: A little cramped.
Atmosphere: 5
Food: 4
Service: 5
Colette Arnold
Love my Starbucks.
Atmosphere: 5
Food: 5
Service: 5
Bryant Dean
I would generally give Starbucks like a 3-star review because it’s overpriced garbage. This particular location deserves a special place in hell though. It’s always slow. Often sold out of things that don’t show sold out in the mobile app. Once handed us a grilled cheese still in the plastic wrapper, told us the oven was down, and directed us to take it to another location and ask them to toast it.Today they were accepting mobile orders. Showed up a couple minutes after the order was supposed to be ready and nothing was there. About ten minutes later I was told they weren’t taking online orders and to cancel online (news to the app apparently). Went to go wait in the stupid long line and as I got to the front 15-20 minutes later, find out the oven is down. There was also a sign by the register saying they weren’t taking online orders (which makes no sense to be at the one place an online order doesn’t go instead of by the pickup location).I would rather eat dog food than return to this location. Wife has been instructed to never ask again.
Bryant Dean
I would generally give Starbucks like a 3-star review because it’s overpriced garbage. This particular location deserves a special place in hell though. It’s always slow. Often sold out of things that don’t show sold out in the mobile app. Once handed us a grilled cheese still in the plastic wrapper, told us the oven was down, and directed us to take it to another location and ask them to toast it.
Today they were accepting mobile orders. Showed up a couple minutes after the order was supposed to be ready and nothing was there. About ten minutes later I was told they weren’t taking online orders and to cancel online (news to the app apparently). Went to go wait in the stupid long line and as I got to the front 15-20 minutes later, find out the oven is down. There was also a sign by the register saying they weren’t taking online orders (which makes no sense to be at the one place an online order doesn’t go instead of by the pickup location).
I would rather eat dog food than return to this location. Wife has been instructed to never ask again.
I love this Starbucks! Staff is always super friendly and the service is quick. Drinks are always correctly made and delicious.
Atmosphere: 5
Food: 5
Service: 5
Don’t waste your time at this location! Terrible customer service, long wait times, always disorganized, be prepared to wait 10+ minutes for a coffee.
Atmosphere: 1
Food: 1
Service: 1
This is the second time now they’ve given the wrong sandwich. Ordered a sausage cheddar sandwich and both times they’ve given something different… egg,bacon only and 0 sausage. Too expensive to be messing up this often.
I just waited 35 minutes in the drive thru completely unacceptable. There were only a handful of cars in the drive thru.
Atmosphere: 3
Food: 3
Service: 1
Honestly they mind as well close this one down since there’s another one 5 mins away. They never have enough staffing there. I feel sorry for that poor lady working all these orders by herself. I ordered through the app, waited double of the time the app said, both of my drinks were made wrong.
Atmosphere: 1
Food: 1
Service: 1
I love Union, Ky Starbucks. The workers there make me feel like a celebrity when I walk in there. They say “Hi” as soon as I walk in the door and they know my name.
Atmosphere: 5
Food: 5
Service: 5
Order on App said ready in 10 mins. I came in to pickup.The Shop manager said wait for another 20mins. After 30 minis waiting. I have to Wait for another 25mins. Total 55 mins waiting asked to cancel the order. The Shop manager name Marty said “can not cancel. You have to call StarBuick Headquarters to cancel”.
Service: 1
By far the worst starbucks experience I've ever had. My signature frap was a little off and I asked if I could be remade. The employee "Jaylen" told me if I did not like my drink, that I could go elsewhere down the street.... totally unexceptable coming from a customer service profession. This girl needs to be fired!!!!
Atmosphere: 3
Food: 2
Service: 1
The absolute worst starbucks I have ever been to. Customer service is 0 stars.
Atmosphere: 1
Food: 1
Service: 1
Robert, who works at the drive thru, is consistently the best. He is so kind and friendly. Robert has the best energy in the morning! Thanks Robert!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Walked up to get a hot coffee just before 530pm. Asked if she had Sumatra. She didn't know what that was, so I asked what the bold blend was, she said she just poured it all out. I asked if they had Pike Place, she said she just poured out all the coffee. She said what time is it? And looked at her watch said it was 530pm and it's too late for coffee. I asked what time she closed, she said 800pm. I asked are you going to brew more coffee, she said no. Then offered me espresso. I told her nevermind and walked away. I heard someone say "whatever" as I walked away.
Atmosphere: 1
Service: 1
Has greatly improved since first opening!
Parking: A little cramped.
Atmosphere: 5
Food: 4
Service: 5
Love my Starbucks.
Atmosphere: 5
Food: 5
Service: 5
I would generally give Starbucks like a 3-star review because it’s overpriced garbage. This particular location deserves a special place in hell though. It’s always slow. Often sold out of things that don’t show sold out in the mobile app. Once handed us a grilled cheese still in the plastic wrapper, told us the oven was down, and directed us to take it to another location and ask them to toast it.Today they were accepting mobile orders. Showed up a couple minutes after the order was supposed to be ready and nothing was there. About ten minutes later I was told they weren’t taking online orders and to cancel online (news to the app apparently). Went to go wait in the stupid long line and as I got to the front 15-20 minutes later, find out the oven is down. There was also a sign by the register saying they weren’t taking online orders (which makes no sense to be at the one place an online order doesn’t go instead of by the pickup location).I would rather eat dog food than return to this location. Wife has been instructed to never ask again.
I would generally give Starbucks like a 3-star review because it’s overpriced garbage. This particular location deserves a special place in hell though. It’s always slow. Often sold out of things that don’t show sold out in the mobile app. Once handed us a grilled cheese still in the plastic wrapper, told us the oven was down, and directed us to take it to another location and ask them to toast it. Today they were accepting mobile orders. Showed up a couple minutes after the order was supposed to be ready and nothing was there. About ten minutes later I was told they weren’t taking online orders and to cancel online (news to the app apparently). Went to go wait in the stupid long line and as I got to the front 15-20 minutes later, find out the oven is down. There was also a sign by the register saying they weren’t taking online orders (which makes no sense to be at the one place an online order doesn’t go instead of by the pickup location). I would rather eat dog food than return to this location. Wife has been instructed to never ask again.
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