McDonald's
225 Mary Grubbs Hwy, Walton
(859) 485-4800
Recent Reviews
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I come to this Mcdonald’s at least once a week, but after today, I will not be back. Attached is a picture in front of the window at 10:28, still waiting. I got in line at 10:22 for breakfast with only two cars ahead of me on either side, sat in front of the window for 8 minutes and watched three cars go on the other side. 10:33 the drive thru person finally gets to me and tells me they are out of breakfast. I said I’ve been sitting in front of the speaker since 10:25 and I would like to order breakfast. She goes silent and just sits there. I said, hello? She said “would you like to order lunch?” I said “no, I would like to order breakfast. I’ve been sitting here since before the cut off time and you skipped me several times.” She didn’t respond, sat there for like twenty seconds, and said, “well we are out of everything, would you like to order lunch?” I said, “No. How are you out of things in 3 minutes? I would like to order mcgriddles and biscuits.” She just straight up didn’t respond for another twenty seconds, laughed with someone in the background and said, “Would you like to order lunch?” so I just drove off.
Atmosphere: 1
Food: 1
Service: 1
I can't really speak to the atmosphere as I use the drive-thru on my most recent visit and haven't been inside this location in quite some time. But the staff working the drive-thru were both poite and upbeat which is always a plus as well as much appreciated! And the service was quite quick even for a fast food restaurant which is also appreciated! And I just want to add that their frappes had just the right amount of caramel to coffee ratio and that's hard to find bc it seems most can't get It quite right or they're not consistent.
Atmosphere: 5
Food: 5
Service: 5
Absolutely awful customer service. People are extremely rude.
Atmosphere: 1
Food: 3
Service: 1
This McDonalds is terrible. Service subpar. I worked at McDonald’s in the 80’s and it has went downhill over the years. This particular one had no paper receipts in any of the kiosks. They then were calling order numbers and none of us had numbers because no paper. I ordered just a double cheese quarter with bacon and light slivered onions. I got 10 minutes later an upside down burger with condiments on the bottom and no cheese at all. Go back to paying minimum wage for these kids running these cause that’s all they deserve or train them how to run them like the way McDonald’s use to be. Luckily, I already left before opening or I would have walked in and threw the sandwich at them and walked out.
Food: 2
Service: 1
Girl (I think?!) running the first window of the drive through is entertainingly sour, but I didn't stop to make new friends.
This is the first time I've ever ate at a McDonald's that the sandwich I received was too hot to eat, and it was actually very good.
Atmosphere: 1
Food: 5
Service: 5
Food here has become very mediocre and 85% of the time Luke warm at best. You get good service most of time just like everywhere you get the good and bad.
Atmosphere: 2
Food: 2
Service: 4
Always asked to pull around and sit in line with 6 other cars to help stats look good
Service: 1
Long lines at drive-thru... They don't understand orders unless it's super overly specific.
Food: 3
Service: 2
The lady in y'all's drive through this morning, is one of the nicest ladies I have met in customer service. She's always so sweet and has the perfect tone. I come to this location anytime because I know I will get treated right
I ordered a crispy chicken on the app accidentally ordered it without the chicken my fault . My husband took it back up and realized I messed up, but I did pay 4 something for a bun and 4 pickles the manager didn’t even offer to give him a crispy chicken. And I did pay the full price. We order from there almost 4 or 5 times a week buying caramel frappes for my mother in law, and buying food for us. What happened to good customer service. They could have at least offered a piece of their crispy chicken to go on my $4 bun with 4 pickles!
Vegetarian options: Not much
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
They have rats.
Could also use stitches for all their snitches
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mcdouble
Good food, fast service and decent price on the value menu. Regular sandwiches are too expensive.
Food: 5
Service: 5
Recommended dishes: Mcchicken
Thought I would swing by and grab a biscuit. Stood there for 5 minutes waiting for them to take the guys order in front of me. Then the counter person goes to the back to help fill orders, while leaving me standing at the counter. Just left! Nobody in the drive thru, and only about 5 people eating in the lobby. Don’t advise going during lunch rush.
Clean restrooms, clean restaurant.
Atmosphere: 5
Food: 5
Service: 5
Very bad food quality. The fries were as hard as tooth picks
Atmosphere: 1
Food: 1
Service: 1
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