Dairy Queen Grill & Chill

QUIT TOUCHING THE CONE! Here we are in flu season and i sat in the drive thru watching the employees fix cones while waiting on our food and they wrap their bare hands all over the cone while puting sprinkles on it, then wiped their hands on her pants after giving the cone to the kid sitting on the counter. The paper sleave doesnt cover the whole edible cone. Ive said something before at multiple DQs but nothing ever changes. We dont buy cones anymore for that reason. Watch sometime and you will see for yourself.

Atmosphere: 3

Food: 2

Service: 2

2025-01-15: I visited Dairy Queen on Fulton Rd in Winchester KY this afternoon at 3pm. They do not have chocolate ice cream. :-(

Food: 1

Shout out to Jacob, made the best damn royal cheesecake blizzard I’ve had in a long time. The man took his time and made it correctly instead of just throwing a strawberry on top and calling it a day.

Food: 5

Service: 5

Recommended dishes: Blizzard Cheesecake

Best one in town

Atmosphere: 5

Food: 5

Service: 5

Nice restaurant with a helpful manager. If you bring a coupon, make sure to have their manager as the staffs seem inexperienced with coupons (the discount must show up on the receipt).

Atmosphere: 4

Food: 5

Service: 4

This is the third time in 1 week that they have messed up my order. Also if you ask for condiments they act like it’s coming out of their pockets. These fast food workers want paid more but do they deserve it? Check the orders with the screens, not that hard!!!! Horrible service!!

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Chili Cheese Dog, Oreo, Biscuits and Gravy

Friendly service

Atmosphere: 5

Food: 5

Service: 5

Literally cannot get an order correct to save their life. How hard is it to take your time and do your job correctly? Pathetic “customer service” if you can call it that. I understand any job where you work 8+ hours a day is not necessarily easy but for goodness sake take some pride in what you do.

Atmosphere: 1

Food: 1

Service: 1

Food & service were totally fine, no complaints!A change of radio station wouldn't go a miss though lol... Maybe it was just a Sunday thing.

Service and food, above expectations

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Oreo Mocha Fudge Coffee Blizzard

Burgers were fresh and hot. Her chicken strips were fresh and hot.

Parking: Easy parking

Kid-friendliness: Dq is always kiddo friendly

Wheelchair accessibility: Easy wheelchair entrance

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Chicken Strip Basket, Cheeseburger

Normally I would give this a higher rating but the last two times we've visited I've experienced an issue. The first time I ordered and paid for 3 full orders of biscuit and gravy and was given 3 half orders. They did correct the issue but I had to return to the store and go inside. The second time, my most recent visit the food was inedible. See attached photos. Those are burned biscuits, not sausage! Why would those have not been thrown away? They should have never been served to customers!

Atmosphere: 4

Food: 1

Service: 4

This dairy queen is a little bit slow, most of the time you'll have to wait on your food but its worth it due to always being fresh, and hot. This location is a little bit out of the way, but a good place to get something to

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Chicken Strip Basket

I am allergic to milk and called to see if they had a milk alternative for a blizard and one of the workers named Ashley said that they don’t have anything for a blizard but that they have the chocolate covered dilly bars with coconut milk, she went above and beyond to blend up the dilly bars and put oreos in it to make me a blizard that i could actually eat.

Dietary restrictions: severely lactose intolerant

Atmosphere: 5

Food: 5

Service: 5

People seemed like they did not wanna be there. Left off the Lettuce and tomatoes on chicken strip sandwich might as well just got plain chicken.

Atmosphere: 1

Food: 1

Service: 1