Ordered a drink, 98 degrees outside, drink had very little ice in it. So I went to the drive thru and explained this. So the manager charged me $1.15 for a cup of ice to put into the drink I just paid almost $7 for. Crazy!
Service: 1
Review Com
Not the best service today Owen was super rude to us in the drive through
Atmosphere: 1
Food: 3
Service: 1
Elizabeth Cleverley
Food was delicious, better than I ever imagined it would be!
Atmosphere: 5
Food: 5
Service: 5
Leah Thorne
We pulled into the parking lot & stopped by the drink specials that are posted on the wall in front of the dumpsters. then we went through the drive through & ordered our drinks. while waiting in line after ordering, the manager comes out and tells us her employee came back inside from cleaning the bathrooms bc we made them uncomfortable because we were staring at them? we didn’t even SEE an employee outside, we were looking the opposite way! it’s obvious to me that this employee just didn’t want to clean the bathrooms so she lied to her manager so she wouldn’t have to clean them. and the manager literally JUST came out to tell us we made her employee uncomfortable, and made it seem that we should apologize for such. and we did, we also explained we were looking at the special drinks on the wall. she reiterated again that we made her employee uncomfortable, then walked back inside. no “sorry for accusing you of being creepy,” or “thank you for your business,” or “have a good night,” or anything! incredibly unprofessional, very embarrassing, i will not be spending any more money at this sonic.
Atmosphere: 1
Food: 5
Service: 1
Brad Turberville
Drive through is epically slow
Service: 2
Natosha Brock
Well Thursday is 79 cent slush days. Well I got 3 small slushes and was charged 1.35. When asked about the price while ordering they said yes it's 79 cents. We'll when they lady brought our drinks she went back in took our money and still charged the 1.35. She said that the 79 cents was only for medium slushes. Well why didn't they say that when I asked while ordering.?? Lack of communication on their part, and before she even asked if I still wanted it she already had my money and brought my change. If that was the case I would have given everything back. Very disappointed in this transaction. It might not seem like a lot of money to some people but other people are struggling and just want their kids to be happy. Beware of how you order and they Wil take advantage of you
Atmosphere: 1
Food: 1
Service: 1
Choy Jang
Milkshake was good. Service was a bit on the slow side.
Atmosphere: 4
Food: 5
Service: 4
Bradley Steres
Ask twice for straws for are drink keep closing the window. Then he handed us are food. I asked again he said it was in are and there not it in the bag
Went to sonic in Winchester ky to grab a dash order and get a drink and manager flat lied and said it's company policy that I can't sell you anything if you're dashing. Literally refused to sell me anything. Had to go to a different place to get a drink to get my sugar up. Called corporate and they said it is not a policy, and they aren't happy the manager lied to a customer the way he did.
Atmosphere: 1
Food: 2
Service: 2
Sharon Cline
Stopped to get a milkshake, went inside, no one acknowledged I was there. A cook looked at me but never said a word. A worker walked toward the back, didn’t turn to look at the counter. Not one person acknowledged me. I was excited to be close to a Sonic but if this is their idea of customer service I will not be back.
Mike Sparks
Great service, but the new groovy fries suck bad go back to the old ones
Jerry Williams
Make you wait! over Charge you and then make you pay extra for sauce because what they give you is not enough!!
**
I enjoy this place a lot. The good here tastes way better than the Sonics in CA. I really like the smash burgers with tots. The customer service is great as well. The lobby is a noce little place to dine in at.
Ordered a drink, 98 degrees outside, drink had very little ice in it. So I went to the drive thru and explained this. So the manager charged me $1.15 for a cup of ice to put into the drink I just paid almost $7 for. Crazy!
Service: 1
Not the best service today Owen was super rude to us in the drive through
Atmosphere: 1
Food: 3
Service: 1
Food was delicious, better than I ever imagined it would be!
Atmosphere: 5
Food: 5
Service: 5
We pulled into the parking lot & stopped by the drink specials that are posted on the wall in front of the dumpsters. then we went through the drive through & ordered our drinks. while waiting in line after ordering, the manager comes out and tells us her employee came back inside from cleaning the bathrooms bc we made them uncomfortable because we were staring at them? we didn’t even SEE an employee outside, we were looking the opposite way! it’s obvious to me that this employee just didn’t want to clean the bathrooms so she lied to her manager so she wouldn’t have to clean them. and the manager literally JUST came out to tell us we made her employee uncomfortable, and made it seem that we should apologize for such. and we did, we also explained we were looking at the special drinks on the wall. she reiterated again that we made her employee uncomfortable, then walked back inside. no “sorry for accusing you of being creepy,” or “thank you for your business,” or “have a good night,” or anything! incredibly unprofessional, very embarrassing, i will not be spending any more money at this sonic.
Atmosphere: 1
Food: 5
Service: 1
Drive through is epically slow
Service: 2
Well Thursday is 79 cent slush days. Well I got 3 small slushes and was charged 1.35. When asked about the price while ordering they said yes it's 79 cents. We'll when they lady brought our drinks she went back in took our money and still charged the 1.35. She said that the 79 cents was only for medium slushes. Well why didn't they say that when I asked while ordering.??
Lack of communication on their part, and before she even asked if I still wanted it she already had my money and brought my change. If that was the case I would have given everything back. Very disappointed in this transaction. It might not seem like a lot of money to some people but other people are struggling and just want their kids to be happy. Beware of how you order and they Wil take advantage of you
Atmosphere: 1
Food: 1
Service: 1
Milkshake was good. Service was a bit on the slow side.
Atmosphere: 4
Food: 5
Service: 4
Ask twice for straws for are drink keep closing the window. Then he handed us are food. I asked again he said it was in are and there not it in the bag
Atmosphere: 4
Food: 5
Service: 3
Guy taking orders at 5:05 pm very rude
Atmosphere: 3
Food: 5
Service: 2
very slow
Restaurantji Recommends
Went to sonic in Winchester ky to grab a dash order and get a drink and manager flat lied and said it's company policy that I can't sell you anything if you're dashing. Literally refused to sell me anything. Had to go to a different place to get a drink to get my sugar up. Called corporate and they said it is not a policy, and they aren't happy the manager lied to a customer the way he did.
Atmosphere: 1
Food: 2
Service: 2
Stopped to get a milkshake, went inside, no one acknowledged I was there. A cook looked at me but never said a word. A worker walked toward the back, didn’t turn to look at the counter. Not one person acknowledged me. I was excited to be close to a Sonic but if this is their idea of customer service I will not be back.
Great service, but the new groovy fries suck bad go back to the old ones
Make you wait! over Charge you and then make you pay extra for sauce because what they give you is not enough!!
I enjoy this place a lot. The good here tastes way better than the Sonics in CA. I really like the smash burgers with tots. The customer service is great as well. The lobby is a noce little place to dine in at.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hand Made Onion Rings, Tots
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