Waited 20 minutes for my order, the lady that brought it out said absolutely nothing and just shoved it through my window, then i asked for some straws because THEY forgot them and she said “come and get em.” Trash people, trash behavior
Eric Abraham
Outstanding food...Hot and fresh!!
Jamie (Sunshine Psycho)
Quick drive through and nice employees
Jaime Travis
Every time I come, we have to wait because the do not want the timer to start to make them look bad, then they wanted to be rude when we asked why they serving people behind us before us.
Ariel Phillips
Used the drive-through and we tried the new shrimp tackle box, & spicy flounder sandwich. It took a while but was served fresh & hot.
Dustin Kirkland
Slow. Always slow.
Cindy V Camardelle
Got my order wrong AGAIN.
Author Jerome McGee
The chicken was fresh but the chicken made me sick about 30mins after I ate it.
Issac Capozzi
This Popeyes is an example of everything wrong with the food service industry. Terrible service and mediocre food for ridiculously high prices. The staff is rude and they do not pay attention to your order, then when you complain they act like it's your fault they got your order wrong. Avoid this location and it's unprofessional employees.
Subject: Review of Service Experience at Popeyes Store #9114 (Amite, LA)
Dear Popeyes Management Team,
I am writing to express my concerns regarding the experience my mother had at your Popeyes location (#9114, 1209 West Oak, Amite, LA 70442) on November 8, 2024, around 4:30 PM. My mother, who is in her mid-50s, was greeted by an attendant named Shekemmia during her visit, and unfortunately, the interaction was far from positive.
As a loyal customer of Popeyes for many years, I was both surprised and disappointed by the behavior exhibited by Shekemmia. My mother approached the drive thru to inquire about the current specials, but rather than receiving helpful or courteous assistance, Shekemmia responded in a dismissive and impatient manner. From my vantage point on the phone with my mother, I could clearly hear the tone and energy of the exchange, which felt aggressive and uninviting. My mother was simply seeking clarity on the offerings, yet Shekemmia seemed uninterested in providing the necessary information, creating a frustrating experience for her.
I understand that working in customer service can be challenging, but as a paying customer, my mother did not deserve to be treated with such a lack of professionalism or courtesy. Having been a frequent patron of this Popeyes location for years, it is disheartening to witness a decline in the level of service that I have come to expect from this brand.
I contacted the store's manager, Felicia, who was understanding and seemed genuinely concerned about the issue. While I appreciated her willingness to address the situation, I believe that the behavior displayed by Shekemmia, especially in a direct customer-facing role, can potentially have a negative impact on the restaurant’s performance and customer satisfaction scores. As a former corporate leader, I understand how important it is for every team member to reflect a positive brand image, particularly in fast food environments where first impressions and customer interactions directly affect the business.
I also feel that Popeyes, as a company, prides itself on providing excellent customer service, and I can only imagine that CEO Joshua Kobza would not be pleased with this type of interaction between an employee and a paying customer. It is crucial that all team members, especially those working directly with customers, receive ongoing training in customer service best practices, including maintaining a positive, respectful attitude even in stressful situations. Training on effective communication, active listening, and how to handle customer inquiries professionally would go a long way in ensuring such negative experiences are avoided in the future.
In addition to reaching out to the store manager, I have also contacted the General Manager as well as Vijay Kumar, the Regional Operations Manager, to seek further directive on how this matter should be addressed. I trust that you will take this feedback seriously and consider implementing further training for Shekemmia and any other staff members who may benefit from customer service tips to ensure a positive experience for every guest.
Thank you for taking the time to review this situation, and I sincerely hope that future visits to this Popeyes location will reflect the high standards of service that I have come to associate with your brand.
Atmosphere: 1
Food: 4
Service: 1
J JL
That Popeyes was the worst spot on the list.... about y'all got to get you some... Just not that restaurant ??? Or it was just a bad day for them... Try it again later when we pass through??
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Popeyes Bone-In Wings
Thomas Wheeler
This location is ridiculous!!! They are beyond rude and openly curse over the speaker when you ask for your order. They will not give you sauce when asked for and will say they can’t. When offering to buy it they still refuse. If you ask to change something they lose their minds and say they can’t. The owners and managers condone this behavior because they set their and do it themselves and watch as the employees do it. This will be the last time we eat at any Popeyes locations in this area.
Atmosphere: 1
Food: 1
Service: 1
Buddy Payne
Great hot 🔥 food and friendly staff 🤟
Atmosphere: 5
Food: 5
Service: 5
Jeanette Dykes McIntyre
Ordered on the app to be picked up at 6:00 P.M. We waited until 6:50 before they brought me my order. It was cold when we finally got to eat it. I called to talked to someone and when I asked to speak to a manager, the lady hung up.
Waited 20 minutes for my order, the lady that brought it out said absolutely nothing and just shoved it through my window, then i asked for some straws because THEY forgot them and she said “come and get em.” Trash people, trash behavior
Outstanding food...Hot and fresh!!
Quick drive through and nice employees
Every time I come, we have to wait because the do not want the timer to start to make them look bad, then they wanted to be rude when we asked why they serving people behind us before us.
Used the drive-through and we tried the new shrimp tackle box, & spicy flounder sandwich. It took a while but was served fresh & hot.
Slow. Always slow.
Got my order wrong AGAIN.
The chicken was fresh but the chicken made me sick about 30mins after I ate it.
This Popeyes is an example of everything wrong with the food service industry. Terrible service and mediocre food for ridiculously high prices. The staff is rude and they do not pay attention to your order, then when you complain they act like it's your fault they got your order wrong. Avoid this location and it's unprofessional employees.
It's a nice place in town...
Restaurantji Recommends
Subject: Review of Service Experience at Popeyes Store #9114 (Amite, LA)
Dear Popeyes Management Team,
I am writing to express my concerns regarding the experience my mother had at your Popeyes location (#9114, 1209 West Oak, Amite, LA 70442) on November 8, 2024, around 4:30 PM. My mother, who is in her mid-50s, was greeted by an attendant named Shekemmia during her visit, and unfortunately, the interaction was far from positive.
As a loyal customer of Popeyes for many years, I was both surprised and disappointed by the behavior exhibited by Shekemmia. My mother approached the drive thru to inquire about the current specials, but rather than receiving helpful or courteous assistance, Shekemmia responded in a dismissive and impatient manner. From my vantage point on the phone with my mother, I could clearly hear the tone and energy of the exchange, which felt aggressive and uninviting. My mother was simply seeking clarity on the offerings, yet Shekemmia seemed uninterested in providing the necessary information, creating a frustrating experience for her.
I understand that working in customer service can be challenging, but as a paying customer, my mother did not deserve to be treated with such a lack of professionalism or courtesy. Having been a frequent patron of this Popeyes location for years, it is disheartening to witness a decline in the level of service that I have come to expect from this brand.
I contacted the store's manager, Felicia, who was understanding and seemed genuinely concerned about the issue. While I appreciated her willingness to address the situation, I believe that the behavior displayed by Shekemmia, especially in a direct customer-facing role, can potentially have a negative impact on the restaurant’s performance and customer satisfaction scores. As a former corporate leader, I understand how important it is for every team member to reflect a positive brand image, particularly in fast food environments where first impressions and customer interactions directly affect the business.
I also feel that Popeyes, as a company, prides itself on providing excellent customer service, and I can only imagine that CEO Joshua Kobza would not be pleased with this type of interaction between an employee and a paying customer. It is crucial that all team members, especially those working directly with customers, receive ongoing training in customer service best practices, including maintaining a positive, respectful attitude even in stressful situations. Training on effective communication, active listening, and how to handle customer inquiries professionally would go a long way in ensuring such negative experiences are avoided in the future.
In addition to reaching out to the store manager, I have also contacted the General Manager as well as Vijay Kumar, the Regional Operations Manager, to seek further directive on how this matter should be addressed. I trust that you will take this feedback seriously and consider implementing further training for Shekemmia and any other staff members who may benefit from customer service tips to ensure a positive experience for every guest.
Thank you for taking the time to review this situation, and I sincerely hope that future visits to this Popeyes location will reflect the high standards of service that I have come to associate with your brand.
Atmosphere: 1
Food: 4
Service: 1
That Popeyes was the worst spot on the list.... about
y'all got to get you some... Just not that restaurant ??? Or it was just a bad day for them... Try it again later when we pass through??
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Popeyes Bone-In Wings
This location is ridiculous!!! They are beyond rude and openly curse over the speaker when you ask for your order. They will not give you sauce when asked for and will say they can’t. When offering to buy it they still refuse. If you ask to change something they lose their minds and say they can’t. The owners and managers condone this behavior because they set their and do it themselves and watch as the employees do it. This will be the last time we eat at any Popeyes locations in this area.
Atmosphere: 1
Food: 1
Service: 1
Great hot 🔥 food and friendly staff 🤟
Atmosphere: 5
Food: 5
Service: 5
Ordered on the app to be picked up at 6:00 P.M. We waited until 6:50 before they brought me my order. It was cold when we finally got to eat it. I called to talked to someone and when I asked to speak to a manager, the lady hung up.
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