They ran out of chicken, had no drinks and we waited in line for 15 minutes and they were rude when we told them what we wanted.
Atmosphere: 3
Food: 2
Service: 2
gniyia james
I love this restaurant! It’s my favorite location ❤️ in the Tangipahoa area! Josiah in the drive thru window has exceptional customer service. Very polite , communicates very well. I’m pleased with his service along with the others.
Atmosphere: 5
Food: 5
Service: 5
Michael Dyson
Try the strawberry cream pie
Atmosphere: 5
Food: 5
Service: 5
Kri (Klmbean)
Lots of staff. There were several waiting for food but the wait wasn't too long. Fod was hot and fresh.
Atmosphere: 5
Food: 5
Service: 4
Jake McCallister
Waited 20 minutes for my order, the lady that brought it out said absolutely nothing and just shoved it through my window, then i asked for some straws because THEY forgot them and she said “come and get em.” Trash people, trash behavior
Eric Abraham
Outstanding food...Hot and fresh!!
Jamie (Sunshine Psycho)
Quick drive through and nice employees
Jaime Travis
Every time I come, we have to wait because the do not want the timer to start to make them look bad, then they wanted to be rude when we asked why they serving people behind us before us.
Ariel Phillips
Used the drive-through and we tried the new shrimp tackle box, & spicy flounder sandwich. It took a while but was served fresh & hot.
The chicken was fresh but the chicken made me sick about 30mins after I ate it.
Issac Capozzi
This Popeyes is an example of everything wrong with the food service industry. Terrible service and mediocre food for ridiculously high prices. The staff is rude and they do not pay attention to your order, then when you complain they act like it's your fault they got your order wrong. Avoid this location and it's unprofessional employees.
Andres Camejo Isaac
It's a nice place in town...
Jamel Dorsey
Subject: Review of Service Experience at Popeyes Store #9114 (Amite, LA)
Dear Popeyes Management Team,
I am writing to express my concerns regarding the experience my mother had at your Popeyes location (#9114, 1209 West Oak, Amite, LA 70442) on November 8, 2024, around 4:30 PM. My mother, who is in her mid-50s, was greeted by an attendant named Shekemmia during her visit, and unfortunately, the interaction was far from positive.
As a loyal customer of Popeyes for many years, I was both surprised and disappointed by the behavior exhibited by Shekemmia. My mother approached the drive thru to inquire about the current specials, but rather than receiving helpful or courteous assistance, Shekemmia responded in a dismissive and impatient manner. From my vantage point on the phone with my mother, I could clearly hear the tone and energy of the exchange, which felt aggressive and uninviting. My mother was simply seeking clarity on the offerings, yet Shekemmia seemed uninterested in providing the necessary information, creating a frustrating experience for her.
I understand that working in customer service can be challenging, but as a paying customer, my mother did not deserve to be treated with such a lack of professionalism or courtesy. Having been a frequent patron of this Popeyes location for years, it is disheartening to witness a decline in the level of service that I have come to expect from this brand.
I contacted the store's manager, Felicia, who was understanding and seemed genuinely concerned about the issue. While I appreciated her willingness to address the situation, I believe that the behavior displayed by Shekemmia, especially in a direct customer-facing role, can potentially have a negative impact on the restaurant’s performance and customer satisfaction scores. As a former corporate leader, I understand how important it is for every team member to reflect a positive brand image, particularly in fast food environments where first impressions and customer interactions directly affect the business.
I also feel that Popeyes, as a company, prides itself on providing excellent customer service, and I can only imagine that CEO Joshua Kobza would not be pleased with this type of interaction between an employee and a paying customer. It is crucial that all team members, especially those working directly with customers, receive ongoing training in customer service best practices, including maintaining a positive, respectful attitude even in stressful situations. Training on effective communication, active listening, and how to handle customer inquiries professionally would go a long way in ensuring such negative experiences are avoided in the future.
In addition to reaching out to the store manager, I have also contacted the General Manager as well as Vijay Kumar, the Regional Operations Manager, to seek further directive on how this matter should be addressed. I trust that you will take this feedback seriously and consider implementing further training for Shekemmia and any other staff members who may benefit from customer service tips to ensure a positive experience for every guest.
Thank you for taking the time to review this situation, and I sincerely hope that future visits to this Popeyes location will reflect the high standards of service that I have come to associate with your brand.
They ran out of chicken, had no drinks and we waited in line for 15 minutes and they were rude when we told them what we wanted.
Atmosphere: 3
Food: 2
Service: 2
I love this restaurant! It’s my favorite location ❤️ in the Tangipahoa area! Josiah in the drive thru window has exceptional customer service. Very polite , communicates very well. I’m pleased with his service along with the others.
Atmosphere: 5
Food: 5
Service: 5
Try the strawberry cream pie
Atmosphere: 5
Food: 5
Service: 5
Lots of staff. There were several waiting for food but the wait wasn't too long. Fod was hot and fresh.
Atmosphere: 5
Food: 5
Service: 4
Waited 20 minutes for my order, the lady that brought it out said absolutely nothing and just shoved it through my window, then i asked for some straws because THEY forgot them and she said “come and get em.” Trash people, trash behavior
Outstanding food...Hot and fresh!!
Quick drive through and nice employees
Every time I come, we have to wait because the do not want the timer to start to make them look bad, then they wanted to be rude when we asked why they serving people behind us before us.
Used the drive-through and we tried the new shrimp tackle box, & spicy flounder sandwich. It took a while but was served fresh & hot.
Slow. Always slow.
Restaurantji Recommends
Got my order wrong AGAIN.
The chicken was fresh but the chicken made me sick about 30mins after I ate it.
This Popeyes is an example of everything wrong with the food service industry. Terrible service and mediocre food for ridiculously high prices. The staff is rude and they do not pay attention to your order, then when you complain they act like it's your fault they got your order wrong. Avoid this location and it's unprofessional employees.
It's a nice place in town...
Subject: Review of Service Experience at Popeyes Store #9114 (Amite, LA)
Dear Popeyes Management Team,
I am writing to express my concerns regarding the experience my mother had at your Popeyes location (#9114, 1209 West Oak, Amite, LA 70442) on November 8, 2024, around 4:30 PM. My mother, who is in her mid-50s, was greeted by an attendant named Shekemmia during her visit, and unfortunately, the interaction was far from positive.
As a loyal customer of Popeyes for many years, I was both surprised and disappointed by the behavior exhibited by Shekemmia. My mother approached the drive thru to inquire about the current specials, but rather than receiving helpful or courteous assistance, Shekemmia responded in a dismissive and impatient manner. From my vantage point on the phone with my mother, I could clearly hear the tone and energy of the exchange, which felt aggressive and uninviting. My mother was simply seeking clarity on the offerings, yet Shekemmia seemed uninterested in providing the necessary information, creating a frustrating experience for her.
I understand that working in customer service can be challenging, but as a paying customer, my mother did not deserve to be treated with such a lack of professionalism or courtesy. Having been a frequent patron of this Popeyes location for years, it is disheartening to witness a decline in the level of service that I have come to expect from this brand.
I contacted the store's manager, Felicia, who was understanding and seemed genuinely concerned about the issue. While I appreciated her willingness to address the situation, I believe that the behavior displayed by Shekemmia, especially in a direct customer-facing role, can potentially have a negative impact on the restaurant’s performance and customer satisfaction scores. As a former corporate leader, I understand how important it is for every team member to reflect a positive brand image, particularly in fast food environments where first impressions and customer interactions directly affect the business.
I also feel that Popeyes, as a company, prides itself on providing excellent customer service, and I can only imagine that CEO Joshua Kobza would not be pleased with this type of interaction between an employee and a paying customer. It is crucial that all team members, especially those working directly with customers, receive ongoing training in customer service best practices, including maintaining a positive, respectful attitude even in stressful situations. Training on effective communication, active listening, and how to handle customer inquiries professionally would go a long way in ensuring such negative experiences are avoided in the future.
In addition to reaching out to the store manager, I have also contacted the General Manager as well as Vijay Kumar, the Regional Operations Manager, to seek further directive on how this matter should be addressed. I trust that you will take this feedback seriously and consider implementing further training for Shekemmia and any other staff members who may benefit from customer service tips to ensure a positive experience for every guest.
Thank you for taking the time to review this situation, and I sincerely hope that future visits to this Popeyes location will reflect the high standards of service that I have come to associate with your brand.
Atmosphere: 1
Food: 4
Service: 1
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