I’m reaching out to share feedback about an experience I had today, with the hope that it can be addressed going forward.
I am a regular customer and order the same meal each visit, so I’m very familiar with how my order is typically taken, called, and prepared. Today, there was someone I wasn’t familiar with (he was new) so I politely tried to ensure my order was written correctly. Unfortunately, the employee taking my order was dismissive and insisted the order was correct, despite my attempts to clarify. To avoid conflict, I agreed and stepped aside.
The cook was very kind and professional, and definitely knew what she was doing! Her name was Shelby and I want to make sure that is recognized. However, when my order was called out, it was clear it had been taken incorrectly. I also overheard the server speaking to another employee about me in an unprofessional manner and using profanity, which was uncomfortable and disappointing as a customer.
I was also charged nearly double what I normally pay for the same order. When I received the food, multiple items were incorrect: • Hashbrowns were made “all the way,” which includes jalapeños (I am allergic and could not eat the hashbrowns) • I received one egg instead of two, and it was cooked fried hard rather than over medium • Bacon was substituted for sausage
I understand that mistakes can happen, especially with a new team, but the combination of incorrect food, overcharging, and the attitude I experienced made this visit frustrating. The cook made what was called… NO fault on Shelby. And I’ve always had positive experiences here in the past, which is why I felt it was important to bring this to management’s attention.
Thank you for taking the time to review this. I appreciate your attention to maintaining the quality and professionalism your regular customers have come to expect.
Server: “Jackie” (name on name tag) “John” (given by other server)He was extremely rude, did not care to listen to my order, argued with me that it was right when it was indeed wrong, then proceeded to talk about me to other coworkers when trying to insure that my order was correct. And also over charged me.
In all my experiences at THIS waffle house, this has by far been the WORST!
Atmosphere: 2
Food: 3
Bennie Gibbins
Very nice people. Food came out quickly. And was very good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hashbrowns, Steak and Eggs, Biscuits and Gravy, Sausage
Mark Belsher
It's Waffle House
Atmosphere: 2
Food: 3
Service: 4
Aiden Duvall
Jack was awesome! Best service I’ve ever received at any Waffle House.
Atmosphere: 5
Food: 5
Service: 5
Rylie
I ordered online for delivery and I’m currently still waiting for me order I ordered 2 hours ago! And they have no phone number to call to contact the reastraunt . ABSOLUTLWY RIDICULOUS
Atmosphere: 1
Food: 5
Service: 1
80 Bucks
The memes did not dissapoint
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hashbrowns, Waffle with Side Meat
Cale1914 C
$3.60 for a small cup of coffee to go is wild, and she didn’t offered me my change back from the four dollars I gave her, I guess she figured in her tip
Atmosphere: 1
Food: 3
Service: 3
Emily Nolen
Officially my favorite Waffle House ever! The crew we had today is hands a-freaking-mazing!! Don’t ask me their names because I’m horrible with names but I can pick them out of a lineup any day. Thanks for the laughs, entertainment and the best food I’ve had in a hot minute, I am touched (not in the creepy way ya pervs but in the soul touching way that only great food and better company can give you.) Oh and you’re welcome for the entertainment provided from us lol
Atmosphere: 5
Food: 5
Service: 5
Larry Harper
5 stars for a Waffle house? Really? Yes, really. The service was good. The coffee was fresh. The food came out quickly and was actually seasoned well. The thing that got them to the fifth star was the clean, and I mean clean, bathrooms. Good job all around.
Brinkley Scoggin
Our server was very kind and checked on us regularly. Food did not take long at all and got everything on the order correct.
I’m reaching out to share feedback about an experience I had today, with the hope that it can be addressed going forward.
I am a regular customer and order the same meal each visit, so I’m very familiar with how my order is typically taken, called, and prepared. Today, there was someone I wasn’t familiar with (he was new) so I politely tried to ensure my order was written correctly. Unfortunately, the employee taking my order was dismissive and insisted the order was correct, despite my attempts to clarify. To avoid conflict, I agreed and stepped aside.
The cook was very kind and professional, and definitely knew what she was doing! Her name was Shelby and I want to make sure that is recognized. However, when my order was called out, it was clear it had been taken incorrectly. I also overheard the server speaking to another employee about me in an unprofessional manner and using profanity, which was uncomfortable and disappointing as a customer.
I was also charged nearly double what I normally pay for the same order. When I received the food, multiple items were incorrect:
• Hashbrowns were made “all the way,” which includes jalapeños (I am allergic and could not eat the hashbrowns)
• I received one egg instead of two, and it was cooked fried hard rather than over medium
• Bacon was substituted for sausage
I understand that mistakes can happen, especially with a new team, but the combination of incorrect food, overcharging, and the attitude I experienced made this visit frustrating. The cook made what was called… NO fault on Shelby. And I’ve always had positive experiences here in the past, which is why I felt it was important to bring this to management’s attention.
Thank you for taking the time to review this. I appreciate your attention to maintaining the quality and professionalism your regular customers have come to expect.
Server: “Jackie” (name on name tag) “John” (given by other server)He was extremely rude, did not care to listen to my order, argued with me that it was right when it was indeed wrong, then proceeded to talk about me to other coworkers when trying to insure that my order was correct. And also over charged me.
In all my experiences at THIS waffle house, this has by far been the WORST!
Atmosphere: 2
Food: 3
Very nice people. Food came out quickly. And was very good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hashbrowns, Steak and Eggs, Biscuits and Gravy, Sausage
It's Waffle House
Atmosphere: 2
Food: 3
Service: 4
Jack was awesome! Best service I’ve ever received at any Waffle House.
Atmosphere: 5
Food: 5
Service: 5
I ordered online for delivery and I’m currently still waiting for me order I ordered 2 hours ago! And they have no phone number to call to contact the reastraunt . ABSOLUTLWY RIDICULOUS
Atmosphere: 1
Food: 5
Service: 1
The memes did not dissapoint
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hashbrowns, Waffle with Side Meat
$3.60 for a small cup of coffee to go is wild, and she didn’t offered me my change back from the four dollars I gave her, I guess she figured in her tip
Atmosphere: 1
Food: 3
Service: 3
Officially my favorite Waffle House ever! The crew we had today is hands a-freaking-mazing!! Don’t ask me their names because I’m horrible with names but I can pick them out of a lineup any day. Thanks for the laughs, entertainment and the best food I’ve had in a hot minute, I am touched (not in the creepy way ya pervs but in the soul touching way that only great food and better company can give you.) Oh and you’re welcome for the entertainment provided from us lol
Atmosphere: 5
Food: 5
Service: 5
5 stars for a Waffle house? Really? Yes, really. The service was good. The coffee was fresh. The food came out quickly and was actually seasoned well. The thing that got them to the fifth star was the clean, and I mean clean, bathrooms. Good job all around.
Our server was very kind and checked on us regularly. Food did not take long at all and got everything on the order correct.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Good people and nice series
Atmosphere: 5
Food: 5
Service: 5
sometimes i stop by just to play juke box
Atmosphere: 4
Food: 5
Service: 5
Usually not bad but I won’t be returning. If you don’t want to do your job. Just say that.
Atmosphere: 1
Food: 5
Service: 1
When we Travel to Houston we used to stop by there and have breakfast. Allwayssss
Atmosphere: 5
Food: 5
Service: 5
Solid place, quick service, and better clientele than most
Atmosphere: 3
Food: 4
Service: 4
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