Young lady in the drive-thru overcharged me for the order. When I questioned the amount, she gave me the correct amount and charged my card. When I asked for my receipt, she stated the machine was "broken". I immediately canceled my order and asked for a refund. While she was getting the manager, I checked my account to see she charged me the wrong (higher) amount! The manager came talked to the employee (never acknowledged/spoke to me), took cash from the register (what I should have been charged) and handed it to me. At that time, I told her the amount charged to my card and she gave me the difference (in cash). It's been my experience that credit card charges are refunded to the card, not cash back. Never did the manager get my side of the incident, apologize for the transaction, nor offer any type of interaction.
Atmosphere: 1
Food: 1
Service: 1
Savannah LeBlanc
30 minutes for fast food just to behave the wrong food brought out is ridiculous. I am always asked to pull up or into a parking spot and wait. The waits get longer at every visit.
Service: 1
Thomas Clemens
great food terrible drive thru service
Atmosphere: 3
Food: 4
Service: 2
DenieceAH
First time visiting this Wendy’s on Christmas Eve. Understandably holidays can be a little slow— but the service was even slower. Pre-ordered in the app— just some fries and nuggets and a Dr Pepper. One other car in the drive-thru line and we waited for our food for almost fifteen minutes. Oh, and they were out of Dr Pepper— or every soda for that matter. We were offered the option of two beverages. Water or a chocolate frosty. Is a frosty even a beverage? Despite wanting neither of those options there was no way of getting refunded for the large drink I paid for so I opted for the frosty for my son.
As for the fries, they were missing salt, but they were cooked decently. I did ask for them to be fresh— cannot say for sure they were fresh - maybe some of them. The nuggets— they were hot, tasted like usual, no complaints from the kids.
Overall the experience was subpar— especially with two maybe three employees working and only two customers in the drive thru and none inside. Would not personally recommend this particular Wendy’s unless you have no other options
Atmosphere: 3
Food: 4
Service: 4
Tony Sibille
I had the mushroom burger. Worst burger I ever ate at Wendy's
Atmosphere: 2
Food: 1
Service: 2
naomi clay
Took over 20 minutes for order to come. Went thru the drive thru and had to go in and get my order.
Atmosphere: 1
Food: 2
Service: 1
charlotte Rowbottom
Tasty food great service.
Atmosphere: 5
Food: 5
Service: 5
Anne Theriot
Horrible service
Service: 1
Trinity Howard
Chicken samdwich was disgusting and haphazardly thrown together. Worst Wendy's I've been to.
Pipe leaking above checkout was a challenge, but staff were helpful. Mostly takeaway so we were only customers inside.
Atmosphere: 2
Food: 3
Service: 5
Monica Fornaro
Food was good, our order was correct, but it took an exceptionally long time to order and to get our food. Front desk area was disorganized and the woman up there kept asking people if this was their food from the receipts piled up on front of her. I thought Wendy's had that on a screen. If you plenty of time for lunch, avoid that Wendy's.
Kathleen Burkhardt
Took 30 min to get food thru drive through
Food: 3
Service: 2
Gael Arrieta
The product is of good validity. the bread is fresh. oh. yes that's good.
Young lady in the drive-thru overcharged me for the order. When I questioned the amount, she gave me the correct amount and charged my card. When I asked for my receipt, she stated the machine was "broken". I immediately canceled my order and asked for a refund. While she was getting the manager, I checked my account to see she charged me the wrong (higher) amount! The manager came talked to the employee (never acknowledged/spoke to me), took cash from the register (what I should have been charged) and handed it to me. At that time, I told her the amount charged to my card and she gave me the difference (in cash). It's been my experience that credit card charges are refunded to the card, not cash back. Never did the manager get my side of the incident, apologize for the transaction, nor offer any type of interaction.
Atmosphere: 1
Food: 1
Service: 1
30 minutes for fast food just to behave the wrong food brought out is ridiculous. I am always asked to pull up or into a parking spot and wait. The waits get longer at every visit.
Service: 1
great food
terrible drive thru service
Atmosphere: 3
Food: 4
Service: 2
First time visiting this Wendy’s on Christmas Eve. Understandably holidays can be a little slow— but the service was even slower. Pre-ordered in the app— just some fries and nuggets and a Dr Pepper. One other car in the drive-thru line and we waited for our food for almost fifteen minutes. Oh, and they were out of Dr Pepper— or every soda for that matter. We were offered the option of two beverages. Water or a chocolate frosty. Is a frosty even a beverage? Despite wanting neither of those options there was no way of getting refunded for the large drink I paid for so I opted for the frosty for my son.
As for the fries, they were missing salt, but they were cooked decently. I did ask for them to be fresh— cannot say for sure they were fresh - maybe some of them. The nuggets— they were hot, tasted like usual, no complaints from the kids.
Overall the experience was subpar— especially with two maybe three employees working and only two customers in the drive thru and none inside. Would not personally recommend this particular Wendy’s unless you have no other options
Atmosphere: 3
Food: 4
Service: 4
I had the mushroom burger.
Worst burger I ever ate at Wendy's
Atmosphere: 2
Food: 1
Service: 2
Took over 20 minutes for order to come. Went thru the drive thru and had to go in and get my order.
Atmosphere: 1
Food: 2
Service: 1
Tasty food great service.
Atmosphere: 5
Food: 5
Service: 5
Horrible service
Service: 1
Chicken samdwich was disgusting and haphazardly thrown together. Worst Wendy's I've been to.
Had to wait, but the attendee was personable.
Atmosphere: 5
Food: 4
Service: 4
Restaurantji Recommends
Pipe leaking above checkout was a challenge, but staff were helpful. Mostly takeaway so we were only customers inside.
Atmosphere: 2
Food: 3
Service: 5
Food was good, our order was correct, but it took an exceptionally long time to order and to get our food. Front desk area was disorganized and the woman up there kept asking people if this was their food from the receipts piled up on front of her. I thought Wendy's had that on a screen. If you plenty of time for lunch, avoid that Wendy's.
Took 30 min to get food thru drive through
Food: 3
Service: 2
The product is of good validity.
the bread is fresh.
oh. yes that's good.
Atmosphere: 4
Food: 4
Service: 4
Great Food and Service!
Atmosphere: 4
Food: 5
Service: 5
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