Charleys Cheesesteaks

Food is good, but customer service is less than great. I first asked for a cup for water and then was rudely told by the women cooking that they weren't allowed but panda could. Then she tells me, "we don't have any lettuce, all we have are pickles" in a very condescending tone. I went back and forth with her on getting my money back but took the sandwich (which was good) anyway. I wouldn't have cared about not having certain things, but the poor customer service really turned me off.

Food: 5

Service: 2

Their posted hours are arbitrary. They seem to close randomly between 5 and 6 pm daily. At least they're consistently inconsistent!

Atmosphere: 3

Food: 3

Service: 1

Can someone please explain to me, why you would be closing at 6pm, when you are supposed to be open until 7pm ? Sent my husband to get a sub for me, and he called me about quarter to 6, to tell me that apparently y'all were closing early. I'm just curious to why the sudden change. If it's a new closing time, could you at least update Google about it. Very disappointed.

This place has the best subs, in my opinion. Way better than Subway. For the price you pay, you get plenty of meat on your sub. And their fries are excellent.

Just moved here and wanted to get my usual turkey cheddar melt and they don't even carry turkey or the club. I'm not understanding why they don't. Won't be eating here.

Always gets it right.The portion of fries though getting less and less

The best Philly Steak restaurant I know. Employees are nice to talk to. They mentioned that they have trouble getting people hired and door dash has to always be taken care of before the line at the store. Would definitely recommend this place!!

Very cool and delicious. That is hypothetically if I were to order a sandwich yeee

I used to love this place. Went during lunch yesterday and stood in line for 15 minutes while I only saw 2 sandwiches be made. I would have to stand there for an hour with 5 people in front of me, not possible on a 30 min lunch break. You can do better. Hire more cooks. Properly train them. Expedite the checkout process. And stop doing Door Dash orders if you can’t even get food to the people standing in line in a timely manner. Use any excuse you want, but it doesn’t make up for the fact that you are not providing the advertised service.

Currently sitting here at 5:30pm and got turned away cause they are apparently closed even though it clearly says 7pm on here.

Philly cheese steak was a bit dried. Fries were super salty. Food court was not very crowded when we visited. Limited seating available so as to keep crowd size limited, encouraging pick up and eat out.

Always something wrong with my order

Okay food, terrible customer service.

Okay food, terrible customer service.

One of my favorite places to eat.