If I could give 0 stars I would. The older woman in the window that works morning is absolutely rude and unprofessional. She definitely killed my joy on this lovely Sunday morning.
Vince
Very friendly staff
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Combo
Author Jerome McGee
Food is always hot and fresh. Wonderful service
Atmosphere: 5
Food: 5
Service: 5
Arabella Vitrano
Employees hollow at each while waiting to be served. Unbelievable! Also watch them making your food.They don't use their gloves and fix your food with their bare hands.I told them to remake my sandwiches and with gloves on.
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Hamburger
Hiakeem Grant
Dear Burger King Management,
Located at 2120 W Thomas St, Hammond LA 70401
I am writing to express my profound disappointment regarding a recent experience at your establishment. This morning, my grandmother visited your restaurant and encountered significant difficulties when attempting to place an order. The staff member at the counter, whom I believe may have been a manager, displayed unprofessional and unacceptable behavior. Instead of assisting my grandmother, this individual refused service, claiming an inability to understand her. This dismissive and rude treatment is wholly inconsistent with the level of customer service I would expect from your restaurant.
My grandmother was left feeling deeply upset and disrespected by this interaction. This incident has caused significant concern, as it reflects poorly on the overall quality of service provided by your team. I urge you to address this matter seriously and implement measures to prevent similar occurrences in the future. Providing adequate staff training in customer service and conflict resolution is crucial to ensuring a positive experience for all patrons.
I trust you will investigate this matter thoroughly and take appropriate action. I look forward to your response outlining the steps you will take to address this issue.
whoever made my burger on January 25, around 6:30pm…PERFECTION! It was perfectly wrapped and NOTHING LOOKED sloppy! thank you!
Food: 5
Jason
Making people pull forward for your window counter cause you are slow is a silly practice don't ya think? 🤔
Atmosphere: 1
Food: 1
Service: 1
Melissa Quinn
Customer service is terrible, I pulled up the manager told me to back up, they tried deflate the time of a car at the drive through . I ordered French toast sticks, the manager asked twice how much more time on the sticks, the third time she tells them to pull them up. I bit in to one and it was raw. I took it back and the manager argued with me that it was fine. Girl by, job security is excellent customer service
Kristy K
Julia is such a pleasure when I bring my kids through the drive through!! Even if my lil one is sleeping she always acknowledges everyone in the vehicle with the prettiest smile and kindest eyes! We come here solely b.c. of how welcoming she is. Thank you Julia for stepping up with the professional customer service for this location!!
Atmosphere: 5
Food: 5
Service: 5
regulus
Julia is such a pleasure when I bring my kids through the drive through!! Even if my lil one is sleeping she always acknowledges everyone in the vehicle with the prettiest smile and kindest eyes! We come here solely b.c. of how welcoming she is. Thank you Julia for stepping up with the professional customer service for this location!!
Very clean and fast friendly service
Atmosphere: 5
Food: 5
Service: 5
Food was fresh and hot
Food: 5
Service: 5
Cold food
Atmosphere: 1
Food: 1
Service: 1
Breakfast was good
Atmosphere: 4
Food: 4
Service: 5
If I could give 0 stars I would. The older woman in the window that works morning is absolutely rude and unprofessional. She definitely killed my joy on this lovely Sunday morning.
Very friendly staff
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Combo
Food is always hot and fresh. Wonderful service
Atmosphere: 5
Food: 5
Service: 5
Employees hollow at each while waiting to be served. Unbelievable! Also watch them making your food.They don't use their gloves and fix your food with their bare hands.I told them to remake my sandwiches and with gloves on.
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Hamburger
Dear Burger King Management,
Located at 2120 W Thomas St, Hammond LA 70401
I am writing to express my profound disappointment regarding a recent experience at your establishment. This morning, my grandmother visited your restaurant and encountered significant difficulties when attempting to place an order. The staff member at the counter, whom I believe may have been a manager, displayed unprofessional and unacceptable behavior. Instead of assisting my grandmother, this individual refused service, claiming an inability to understand her. This dismissive and rude treatment is wholly inconsistent with the level of customer service I would expect from your restaurant.
My grandmother was left feeling deeply upset and disrespected by this interaction. This incident has caused significant concern, as it reflects poorly on the overall quality of service provided by your team. I urge you to address this matter seriously and implement measures to prevent similar occurrences in the future. Providing adequate staff training in customer service and conflict resolution is crucial to ensuring a positive experience for all patrons.
I trust you will investigate this matter thoroughly and take appropriate action. I look forward to your response outlining the steps you will take to address this issue.
Atmosphere: 1
Service: 1
Dem melts just melt in your mouth.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
whoever made my burger on January 25, around 6:30pm…PERFECTION! It was perfectly wrapped and NOTHING LOOKED sloppy! thank you!
Food: 5
Making people pull forward for your window counter cause you are slow is a silly practice don't ya think? 🤔
Atmosphere: 1
Food: 1
Service: 1
Customer service is terrible, I pulled up the manager told me to back up, they tried deflate the time of a car at the drive through . I ordered French toast sticks, the manager asked twice how much more time on the sticks, the third time she tells them to pull them up. I bit in to one and it was raw. I took it back and the manager argued with me that it was fine. Girl by, job security is excellent customer service
Julia is such a pleasure when I bring my kids through the drive through!! Even if my lil one is sleeping she always acknowledges everyone in the vehicle with the prettiest smile and kindest eyes! We come here solely b.c. of how welcoming she is. Thank you Julia for stepping up with the professional customer service for this location!!
Atmosphere: 5
Food: 5
Service: 5
Julia is such a pleasure when I bring my kids through the drive through!! Even if my lil one is sleeping she always acknowledges everyone in the vehicle with the prettiest smile and kindest eyes! We come here solely b.c. of how welcoming she is. Thank you Julia for stepping up with the professional customer service for this location!!
Atmosphere: 5
Food: 5
Service: 5
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