Cupcakes in Hammond, LA

“decent would I go again i doubt it. priced well but my cupcake was indeed dry, so was my s’mores cookie, the chocolate chip cookie was pretty good was dry but would eat again if offered. wouldn’t go out of my way again drove an hour for the cookies but wouldn’t again maybe if i’m in the neighborhood and seen smth good on the menu. other then that dry and not really what i expected. I may stop by another day with my son tho means he loves anything desert and let him try some it definitely seems like a good place to bring your little ones for a little mommy and me time“

“Ummm, I just read a really nasty review, so I am hoping this can help to cancel that out.

I have had NOTHING Bundt (like that? 😉) the BEST experiences at this store. Every time I walk in, the girls are super warm and their attitudes are super inviting. The cakes are ALWAYS, SO fresh and they have a VERY generous reward program via the app/website.

I placed an order back on December 31st, and I was so busy that I never picked it up. Today is February the 3rd and I called to see if I could still get it or at the very least get a refund and the lady Kayla that I spoke with was SO kind, understanding, and accommodating. She said that their staff’s standard protocol is to give the customer a courtesy call if the order is not picked up within 2 days; well, I told her that I never received a call, and I 1000% expected her to be at least partially rude or condescending—which is how most people are these days. Kayla’s response was “I’m so sorry about that. We are a new store, so a lot of us are still learning, but we actually just had a meeting about how we can do things to better serve our customers.” She said every single thing from the answering of my call to seeing me soon to pick up my order, in the kindest, most sincere tone that anyone could imagine. Thank you Kayla and all of the other staff at this location. I dealt with a rude staff member years ago at the Covington location, but “this ain’t that,” as they say 😉😆

Lastly, if you are trying to pick apart someone’s ingredients, etc to boost your own bakery sales, how about you advertise more and not be so abrasive??? That is a sure fire way to NOT get people to support local bakeries. SMH 🤦‍♀️“

“I haven't had a bad experience here yet and the cookies are yummy. Kudos to the young lady who served me last night. I thought they had fountain drinks but only bottles. I'm unable to open these and she was kind enough to do it for me. Thank you!!“