Nothing Bundt Cakes

Ummm, I just read a really nasty review, so I am hoping this can help to cancel that out.

I have had NOTHING Bundt (like that? 😉) the BEST experiences at this store. Every time I walk in, the girls are super warm and their attitudes are super inviting. The cakes are ALWAYS, SO fresh and they have a VERY generous reward program via the app/website.

I placed an order back on December 31st, and I was so busy that I never picked it up. Today is February the 3rd and I called to see if I could still get it or at the very least get a refund and the lady Kayla that I spoke with was SO kind, understanding, and accommodating. She said that their staff’s standard protocol is to give the customer a courtesy call if the order is not picked up within 2 days; well, I told her that I never received a call, and I 1000% expected her to be at least partially rude or condescending—which is how most people are these days. Kayla’s response was “I’m so sorry about that. We are a new store, so a lot of us are still learning, but we actually just had a meeting about how we can do things to better serve our customers.” She said every single thing from the answering of my call to seeing me soon to pick up my order, in the kindest, most sincere tone that anyone could imagine. Thank you Kayla and all of the other staff at this location. I dealt with a rude staff member years ago at the Covington location, but “this ain’t that,” as they say 😉😆

Lastly, if you are trying to pick apart someone’s ingredients, etc to boost your own bakery sales, how about you advertise more and not be so abrasive??? That is a sure fire way to NOT get people to support local bakeries. SMH 🤦‍♀️

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Red Velvet Cake, Red Velvet Bundtlet, Chocolate Chocolate Chip Bundtlet, Carrot Bundtlet, Lemon Bundtlet

This was my first visit, and I tried the White Chocolate Raspberry cake. As a fan of both flavors, I can honestly say they knocked it out of the park. The cake was fluffy and moist (exactly as described on their website) and the flavor was outstanding, especially paired with the cream cheese frosting. My entire family loved it. The staff was also very friendly and welcoming, which made the experience even better. We’re looking forward to coming again to try more flavors!

Atmosphere: 5

Food: 5

Service: 5

Sooooo delicious! Cakes are super moist, icing was perfect. We absolutely loved our mini bundtinis!

Atmosphere: 5

Food: 5

Service: 5

I don't understand why this place is rated so bad. Granted its one rating but still it's a disservice to this place and location. I went into the new Hammond location, not only was it full of people but the staff was friendly and diligent with no issues. I can't speak on every location or staff but I've had a real good experience with the staff that was there and I truly appreciate their excellent service. I love nothing bundt cakes and hope they continue to be here and serve us with the kind service they provide along with the great cakes they make.

Atmosphere: 5

Food: 5

Service: 5

Annoyed with lack of icing on red velvet

Atmosphere: 5

Food: 2

Service: 5