I ordered thru the app b1g1f footlong. I went to pick it up they had no order. I showed the girl where it was taken out my account and it had the store number that was for her store. When I told her I placed online order she said the website was acting up and they couldn't do anything for me but take my name and number and the manager would call me when she gets time. I said what about my refund she said the manager would call me or go on the app and do refund. I asked her how to do a refund she said I don't know I don't use the app. I said okay would you honor my coupon in store if I reorder she told me no. Very nasty attitude just kinda brushing me off. I been a manager over 20 years and you try to do what makes the customer happy there was no sorry no nothing. Here it has been 24 hours since i ordered and still no call from the manager. I went up there to see about finding a solution no help again just brushed off and told me the manager would call when they have time and figure out a way for my refund. This is very unprofessional and I would never treat a customer this way. If I could rate a 0 I definatly would
Atmosphere: 1
Service: 1
Gina Nestor
Good sandwich and sweet worker'
Atmosphere: 5
Food: 5
Service: 5
Robert Geer
I eat subway alot. But I will not eat at the one this man owns anymore. He owns this one, the one in tickfaw and one on university he's employees said. I use the coupons at all the subways I go to and it's the reason I eat there... because coupons make it reasonably priced. Well they say the honor them at that store then charge you extra at the register for cheese. So my 12.99 for 2 sandwiches was almost 19$. They charge almost 5$ for cheese... The coupons specifically says what is not covered it does not say anything about cheese on a Phillies cheesesteak. So I will intentionally avoid these subways and go to other ones just because I feel they are dishonest.
Angela Galjour
My favorite subway by far. I enjoy the freshness of it all, & that I know of the price and size are the same! At one other subway near my home they took the sandwich and cut the size down to a 4X4! I want my 6” sandwich!
Atmosphere: 4
Food: 4
Service: 4
MissME T
I got a flat driving through while waiting for AAA the cashiers husband was nice enough to patch it for me. IM SOOO GRATEFUL TO HIM. THANK YOU SO MUCH. I made it to Jacksonville and home to Texas. Good people are out here.
Alana Knight (Pastel Artist)
The food was great, and the young man making our sandwich was very sweet to us! However, the girl that was checking us out was not very good with customers and should not be working in the front. We simply were making small talk about the receipt and she said “I’m required to ask sir” and rolled her eyes under her breath and walked off to the back. I understand having a bad day and working in customer service can suck some days, we’ve all been there but I really wish we would’ve had a better experience.
Viktana Cosplay (ducttapelover2267)
The food was great, and the young man making our sandwich was very sweet to us! However, the girl that was checking us out was not very good with customers and should not be working in the front. We simply were making small talk about the receipt and she said “I’m required to ask sir” and rolled her eyes under her breath and walked off to the back. I understand having a bad day and working in customer service can suck some days, we’ve all been there but I really wish we would’ve had a better experience.
Randomness of the Internet
Depends on what you order, but overall great employee experience and if you want more on your sandwich, don't be scared to tell them! They can't read minds. Great tastin' sandwiches round!
Robert Penn
I hate it when I waste my time driving to your restaurant only to be told you “don’t have meatballs” bc you decided to start putting food up 30 mins early. If you want to go home early then change your operating hours. You can close at 5 o’clock for all I care just don’t waste my time bc you want to close up early so you can go home and play Fortnite!!! ?
Samuel
Won’t do curbside pickup, and if you order online it’ll be messed up for sure.
This is one of the vary few subways that still taste fresh.
Bubba
This particular location is astounding. The manager is super nice. The crew are very customer oriented. They definitely put the customer first.
nataly guardado
Service was great. I have severe social anxiety and it can become extremely difficult for me to think clearly and process social situations, even for things I do often. Thankfully the lady was patient with me and polite all the way through.
cari pistorius
The service was not great all. They had no customer service. My sandwich was not cut in half. It was just not a good experience not the same subway i used to eat at. Not to mention there was a sock balled up on the floor.
Bubba Williams
This particular location is astounding. The manager is super nice. The crew are very customer oriented. They definitely put the customer first.
I ordered thru the app b1g1f footlong. I went to pick it up they had no order. I showed the girl where it was taken out my account and it had the store number that was for her store. When I told her I placed online order she said the website was acting up and they couldn't do anything for me but take my name and number and the manager would call me when she gets time. I said what about my refund she said the manager would call me or go on the app and do refund. I asked her how to do a refund she said I don't know I don't use the app. I said okay would you honor my coupon in store if I reorder she told me no. Very nasty attitude just kinda brushing me off. I been a manager over 20 years and you try to do what makes the customer happy there was no sorry no nothing. Here it has been 24 hours since i ordered and still no call from the manager. I went up there to see about finding a solution no help again just brushed off and told me the manager would call when they have time and figure out a way for my refund. This is very unprofessional and I would never treat a customer this way. If I could rate a 0 I definatly would
Atmosphere: 1
Service: 1
Good sandwich and sweet worker'
Atmosphere: 5
Food: 5
Service: 5
I eat subway alot. But I will not eat at the one this man owns anymore. He owns this one, the one in tickfaw and one on university he's employees said. I use the coupons at all the subways I go to and it's the reason I eat there... because coupons make it reasonably priced. Well they say the honor them at that store then charge you extra at the register for cheese. So my 12.99 for 2 sandwiches was almost 19$. They charge almost 5$ for cheese... The coupons specifically says what is not covered it does not say anything about cheese on a Phillies cheesesteak. So I will intentionally avoid these subways and go to other ones just because I feel they are dishonest.
My favorite subway by far. I enjoy the freshness of it all, & that I know of the price and size are the same! At one other subway near my home they took the sandwich and cut the size down to a 4X4! I want my 6” sandwich!
Atmosphere: 4
Food: 4
Service: 4
I got a flat driving through while waiting for AAA the cashiers husband was nice enough to patch it for me. IM SOOO GRATEFUL TO HIM. THANK YOU SO MUCH. I made it to Jacksonville and home to Texas. Good people are out here.
The food was great, and the young man making our sandwich was very sweet to us! However, the girl that was checking us out was not very good with customers and should not be working in the front. We simply were making small talk about the receipt and she said “I’m required to ask sir” and rolled her eyes under her breath and walked off to the back. I understand having a bad day and working in customer service can suck some days, we’ve all been there but I really wish we would’ve had a better experience.
The food was great, and the young man making our sandwich was very sweet to us! However, the girl that was checking us out was not very good with customers and should not be working in the front. We simply were making small talk about the receipt and she said “I’m required to ask sir” and rolled her eyes under her breath and walked off to the back. I understand having a bad day and working in customer service can suck some days, we’ve all been there but I really wish we would’ve had a better experience.
Depends on what you order, but overall great employee experience and if you want more on your sandwich, don't be scared to tell them! They can't read minds. Great tastin' sandwiches round!
I hate it when I waste my time driving to your restaurant only to be told you “don’t have meatballs” bc you decided to start putting food up 30 mins early. If you want to go home early then change your operating hours. You can close at 5 o’clock for all I care just don’t waste my time bc you want to close up early so you can go home and play Fortnite!!! ?
Won’t do curbside pickup, and if you order online it’ll be messed up for sure.
Restaurantji Recommends
This is one of the vary few subways that still taste fresh.
This particular location is astounding. The manager is super nice. The crew are very customer oriented. They definitely put the customer first.
Service was great. I have severe social anxiety and it can become extremely difficult for me to think clearly and process social situations, even for things I do often. Thankfully the lady was patient with me and polite all the way through.
The service was not great all. They had no customer service. My sandwich was not cut in half. It was just not a good experience not the same subway i used to eat at. Not to mention there was a sock balled up on the floor.
This particular location is astounding. The manager is super nice. The crew are very customer oriented. They definitely put the customer first.