Waited 37 mins to get to the intercom to order my food. Only had 2 cars in front of me. Waited another 13 for the lady to take my order. Same 2 cars were waiting for their food…. This was for lunch time. They were not busy. No salads available. Dining room not open
tom cooper
slowest service and on top of that can't make the advertised special on the menu and pretty nasty looking store.
Collin Dupuy
I really like zaxbys, but I have had nothing but bad experiences at this location. From an extended period of a few weeks where it took over an hour just to get to the order box, to messed up orders and more.The latest was from today, where I ordered a chicken finger box. I always substitute the coleslaw for extra fries. Without fail, every time I go to this location specifically, all they do is take out the coleslaw and barely give fries at all. Today was the worst occurrence of this, where they didn’t even give the full amount of fries WITHOUT getting extra, let alone giving me the extra fries I ordered. It sounds ridiculous to complain about, but when I’m paying money for something then I expect to get what I ordered. Not gypped out of the sides I’m supposed to get with my meal.
Roland B.
Rudest customer service I've seen in a long time, literally told me I should go to raising canes after I waited in line with no one infront of me for 10+ minutes the employees at this location are ruining it for Zaxby's in general but besides that, they are ruining it for the owner of this location this would explain why sells are down
Karen Presley
My son and I went through the drive thru about a week ago. When we places our order and drove up to pay the young guy was really rude. We got to the puck up and the woman seemed kind of rude and unsmiling herself. She told us to pull up after she handed us our drinks so we did thinking someone was behind us.I couldn't understand why she had us pull up because no one came up behind us for at least 3 minutes. She also told the times pull up with no one behind them.I don't know what was taking them so long and was beginning to feel uncomfortable about ordering from them. After about 20 minutes I told my son to go in and get a refund. He said to wait just a few minutes more, that it couldn't be much longer. We were there for at least 30 minutes when the young guy brought our food out. I told him thank you and smiled. He continued to give me a go to hell look, handed me the food and walked away.!!!The food WAS NOT worth the wait or rudeness!!! The fries and fried pickles were cold.And unless you like cold fish fry coating, you will not like the fried pickles.I WILL NOT be going back again unless I hear they fired all those rude people. They even looked as if they smiled, their faces would crack.My money is hard to come by and if it weren't for people like me, they wouldn't have a job. That woman and young man should never be allowed to work with the public!!!
Nye
The staff here has the worst service and attitude. Barely want to take your order or answer questions , as if you hired them. service is trash along with the food nowadays. I can see zaxby’s closing for good in the near future.
Courtenay Dufour
Great Zaxby’s restaurant-I had previously checked their website about whether they will grill or blacken their chicken fingers, and when I asked in person, they were happy to do either (since they’re all cooked to order!) The gentleman who prepared them even asked me afterwards if I liked them, and I raved to him that they were even better than Popeye’s style of grilled fingers. It was an exceptionally clean restaurant, everyone was very friendly and pleasant, and I will happily remember to go back to this Zaxby’s the next time I’m in Hammond.
FlavorGood
Won't let me give a 0 star review. Absolutely terrible staff making absolutely terrible food and I just watched my stuff sit at the window for 17 minutes while they served other people in the line.
Ariel Phillips
Great tasting fried chicken strips, big fat crinkle fries and they have the drink machine with over 500 options! Decent prices too for the amount of food.
Justin Fancher
I love Zaxby’s, but this location needs some work, mens room was out of soap and paper towels, credit card machine was down, soda fountain wasn’t working properly, and my order wrong was incorrect. The staff was friendly though.
I came inside and ordered a 20 piece tender, side of fries and cheese bites. Their digital menu board clearly shows prices. When it was paid for, the receipt showed prices higher than that on the menu boards, overcharging me. I figured it was an honest mistake and asked them to match their menus and thats when the customer service started failing. Because I was only overpaying by a few dollars I figured they would just do a small refund to honor their menu posted, but I was met quickly with "sorry nothing we can do about that". At that point I guess they expected me to just accept that they have hidden higher prices, but I then asked for a full refund instead. The manager rung up a similar, but not same order and gives me a couple dollars less back then I even paid in the first place. I immediately noticed and told her to compare receipts, because now at this point not only did the store try yo overcharge me originally but they're not refunding the full amount. She makes a call to her boss and rings up another unrelated item to make up the difference.During this I asked for the owners number or franchise contact, to which she answered that I cannot get it, I can just call the store tomorrow and maybe the manager will be there.I travel a lot for business, have well over a hundred transactions with Zaxbys and never saw a scenario like this before. It's quite unique and sad. I'll be sharing this elsewhere and hope many more customers approach the secret menu pricing at this location with care.
Don Bordelon
Not sure how this location stays open. Although they always have a sign out front that the dining room is open, the door is always locked. Go through drive thru and half the time, they can't or won't serve you. Don't bother speaking to a manager, they don't care. Do yourself a favor, go to Canes, they're open and will actually serve you.
Hazel Colkmire Lavigne
One piece of chicken was size of a nickel. Other pieces were small and hard. Charged my debit card twice took 30 minutes to get a refund . Offered nothing for waiting that was their mistake then get home food was horrible. We go once a week and it's been going downhill. Lost our business.
Kristie Losito
Something weird happens at night with this place.If you go during the day, you're more likely to get better service. Come night time, it's like a totally different place.I placed a waitr order. My wings were missing sauce, the coleslaw I ordered was missing, they gave us the wrong sauce, chicken was cold like it had been in the fridge yet the fries were warm, the toast was SOGGY, and our drinks - which I had specifically asked for diet due to us being diabetic - were NOT marked, so we had to throw those out because we didn't know if they contained sugar or not.Save your time, go to chick-fil-a or canes.
Vanessa Lee
Horrible!! Every person having a drive thru order was told to pull in a parking space. No checks and balances, such as a name and vehicle to match the orders with the customer ? So you get workers coming out and bringing bags to the cars trying to get orders to the right people. The food was sub-standard. Please send some upper level management to oversee these employees who are ruining your business...PERIODT
Waited 37 mins to get to the intercom to order my food. Only had 2 cars in front of me. Waited another 13 for the lady to take my order. Same 2 cars were waiting for their food…. This was for lunch time. They were not busy. No salads available. Dining room not open
slowest service and on top of that can't make the advertised special on the menu and pretty nasty looking store.
I really like zaxbys, but I have had nothing but bad experiences at this location. From an extended period of a few weeks where it took over an hour just to get to the order box, to messed up orders and more.The latest was from today, where I ordered a chicken finger box. I always substitute the coleslaw for extra fries. Without fail, every time I go to this location specifically, all they do is take out the coleslaw and barely give fries at all. Today was the worst occurrence of this, where they didn’t even give the full amount of fries WITHOUT getting extra, let alone giving me the extra fries I ordered. It sounds ridiculous to complain about, but when I’m paying money for something then I expect to get what I ordered. Not gypped out of the sides I’m supposed to get with my meal.
Rudest customer service I've seen in a long time, literally told me I should go to raising canes after I waited in line with no one infront of me for 10+ minutes the employees at this location are ruining it for Zaxby's in general but besides that, they are ruining it for the owner of this location this would explain why sells are down
My son and I went through the drive thru about a week ago. When we places our order and drove up to pay the young guy was really rude. We got to the puck up and the woman seemed kind of rude and unsmiling herself. She told us to pull up after she handed us our drinks so we did thinking someone was behind us.I couldn't understand why she had us pull up because no one came up behind us for at least 3 minutes. She also told the times pull up with no one behind them.I don't know what was taking them so long and was beginning to feel uncomfortable about ordering from them. After about 20 minutes I told my son to go in and get a refund. He said to wait just a few minutes more, that it couldn't be much longer. We were there for at least 30 minutes when the young guy brought our food out. I told him thank you and smiled. He continued to give me a go to hell look, handed me the food and walked away.!!!The food WAS NOT worth the wait or rudeness!!! The fries and fried pickles were cold.And unless you like cold fish fry coating, you will not like the fried pickles.I WILL NOT be going back again unless I hear they fired all those rude people. They even looked as if they smiled, their faces would crack.My money is hard to come by and if it weren't for people like me, they wouldn't have a job. That woman and young man should never be allowed to work with the public!!!
The staff here has the worst service and attitude. Barely want to take your order or answer questions , as if you hired them. service is trash along with the food nowadays. I can see zaxby’s closing for good in the near future.
Great Zaxby’s restaurant-I had previously checked their website about whether they will grill or blacken their chicken fingers, and when I asked in person, they were happy to do either (since they’re all cooked to order!) The gentleman who prepared them even asked me afterwards if I liked them, and I raved to him that they were even better than Popeye’s style of grilled fingers. It was an exceptionally clean restaurant, everyone was very friendly and pleasant, and I will happily remember to go back to this Zaxby’s the next time I’m in Hammond.
Won't let me give a 0 star review. Absolutely terrible staff making absolutely terrible food and I just watched my stuff sit at the window for 17 minutes while they served other people in the line.
Great tasting fried chicken strips, big fat crinkle fries and they have the drink machine with over 500 options! Decent prices too for the amount of food.
I love Zaxby’s, but this location needs some work, mens room was out of soap and paper towels, credit card machine was down, soda fountain wasn’t working properly, and my order wrong was incorrect. The staff was friendly though.
Restaurantji Recommends
I came inside and ordered a 20 piece tender, side of fries and cheese bites. Their digital menu board clearly shows prices. When it was paid for, the receipt showed prices higher than that on the menu boards, overcharging me. I figured it was an honest mistake and asked them to match their menus and thats when the customer service started failing. Because I was only overpaying by a few dollars I figured they would just do a small refund to honor their menu posted, but I was met quickly with "sorry nothing we can do about that". At that point I guess they expected me to just accept that they have hidden higher prices, but I then asked for a full refund instead. The manager rung up a similar, but not same order and gives me a couple dollars less back then I even paid in the first place. I immediately noticed and told her to compare receipts, because now at this point not only did the store try yo overcharge me originally but they're not refunding the full amount. She makes a call to her boss and rings up another unrelated item to make up the difference.During this I asked for the owners number or franchise contact, to which she answered that I cannot get it, I can just call the store tomorrow and maybe the manager will be there.I travel a lot for business, have well over a hundred transactions with Zaxbys and never saw a scenario like this before. It's quite unique and sad. I'll be sharing this elsewhere and hope many more customers approach the secret menu pricing at this location with care.
Not sure how this location stays open. Although they always have a sign out front that the dining room is open, the door is always locked. Go through drive thru and half the time, they can't or won't serve you. Don't bother speaking to a manager, they don't care. Do yourself a favor, go to Canes, they're open and will actually serve you.
One piece of chicken was size of a nickel. Other pieces were small and hard. Charged my debit card twice took 30 minutes to get a refund . Offered nothing for waiting that was their mistake then get home food was horrible. We go once a week and it's been going downhill. Lost our business.
Something weird happens at night with this place.If you go during the day, you're more likely to get better service. Come night time, it's like a totally different place.I placed a waitr order. My wings were missing sauce, the coleslaw I ordered was missing, they gave us the wrong sauce, chicken was cold like it had been in the fridge yet the fries were warm, the toast was SOGGY, and our drinks - which I had specifically asked for diet due to us being diabetic - were NOT marked, so we had to throw those out because we didn't know if they contained sugar or not.Save your time, go to chick-fil-a or canes.
Horrible!! Every person having a drive thru order was told to pull in a parking space. No checks and balances, such as a name and vehicle to match the orders with the customer ? So you get workers coming out and bringing bags to the cars trying to get orders to the right people. The food was sub-standard. Please send some upper level management to oversee these employees who are ruining your business...PERIODT