Copeland's of New Orleans

My waitress was Jennifer, she was attentive and personable…we loved her! Will be back again!

Atmosphere: 5

Food: 5

Service: 5

Rajon was a awesome waiter. He was very polite and patient with me and Mom. I would like to have this beautiful respectful person to wait on us always. He's a blessing. Thanks Rajon, keep up the good work. See ya soon.

Atmosphere: 5

Food: 5

Service: 5

The atmosphere was rather good. Forst time trying it amd the food was pretty nice. Waitress never made us wait for a single item. Thanks from 2 gunz

Atmosphere: 5

Food: 5

Service: 5

On Sunday /31/25 we arrived at 1/:30am with a party of 15. The hostess Ms. Kenya told us the wait would be 45 minutes to an hour. All of our party was present. No one was ahead of our party. The manager Ms. Lala came to the host desk and told us she would be looking out for a space to seat us. We all were seated around patiently waiting to celebrate our new Air-force cadets departure. We observed them seating small parties of two sometimes four. 10-20 minutes into our wait another large party of 10 arrived. The hostess seated that party before us. I inquired why and expressed how unfair it seemed. I felt we would never be seated if they kept seating large parties. I asked why we were not given the option to seat 10 together and 5 at another table, the hostess stated that’s not the policy. In my persistent statement of the unfairness, the tone of the hostess changed and she became loud, so loud others in the area, including some of my party became offended. We asked to speak with a manager and Ms. Lala appeared. At this point my party was so frustrated. We no longer directed our conversation to the hostess but to Ms. Lala. The hostess refused to stop being involved. She was loud enough for the diners to hear. She made statements such as its policy and made attempts to tell us that we could not tell her how to speak or when to speak. She stood in position as if we were engaging in a street fight. Our distaste was vast at how Copeland’s managers and staff are not equipped in managing people. I had to request that the hostess be removed from the communication. Ms. Lala was pulled to the side so the communication excluded any others. She agreed we should have been offered the option of being seated separately before seating the party of 10. She immediately located 8 seats to resolve some of the tension. At this point my party was so disgusted at how we were treated we decided to leave. We choose another venue nearby and made a promise to ourselves that our day would not be ruined by such poor customer service. To Copeland’s lost we gave our $1,000.00 to Zea’s. Good customer service is so necessary for a business to thrive. I love great customer service and have at times scored venues greater than 5. I don’t have a number-score for Copeland’s today based on my experience but I do know it was overwhelmingly NEGATIVE. In order for me to post this review I am forced to select a rating number. So I selected the lowest.

Atmosphere: 1

Food: 1

Service: 1

Our family experience for a fun filled family meal was enhanced by our extraordinary service with TimothyL. His professionalism, warmth and thoughtfulness was superb.

Atmosphere: 5

Food: 5

Service: 5

Timothy L. was a patient and attentive server. He accommodated our family so well, including making sure our son got his food first. We will be sure to come back again when we’re in this part of town. Will be enjoying my leftovers later.

Atmosphere: 5

Food: 5

Service: 5

Timothy is very friendly and catered to our every need!!!!

Atmosphere: 5

Food: 5

Service: 5

Tim was great!

Atmosphere: 5

Food: 5

Service: 5

Love Tim. He handled our large party with ease

Atmosphere: 5

Food: 5

Service: 5

I really enjoyed Ashonte services. She was very pleasant and will always want to be my server. Also, thank you for helping us out as well Ms Dee. Both of y’all was awesome and I will be back. 😃

Atmosphere: 5

Food: 5

Service: 5

My server Ashati was amazing. I'll be back because of her.

Atmosphere: 5

Food: 5

Service: 5

Atmosphere has been the same, probably, since it opened, had a waiter that made several and ill-timed jokes, the food is not consistent... it seems that this restaurant has gone down.

Atmosphere: 3

Food: 3

Service: 2

Ashante’ was awesome love her service. The host was horrible. She didn’t greet us at all. Very rude.

Atmosphere: 5

Food: 5

Service: 3

Our experience was amazing our server Ashonte was the best everything was accurate hot and came out in a timely manner

Atmosphere: 4

Food: 5

Service: 5

Keyantae is such a great server.!!💗

Atmosphere: 5

Food: 5

Service: 5