The Manager Nala and her 2 crew members Shy and Jessica Provided Great Customer Service and Attention to Detail.
Atmosphere: 5
Food: 5
Service: 5
Jessalyn Freeman
**Update: We were contacted by the store, so we are definitely happy with the company's desire to make this right.** The most disappointing Five Guys experience we've ever had. We go to Five Guys for consistently great food and service. Not this time. Made an online order and picked up four burgers and fries. Got home to find that one burger that was All the Way, had nothing but a patty on it. Another burger was supposed to have no cheese but had cheese, and another had the pickles ON THE OUTSIDE of the burger (this was NOT just a case of them slipping out, it was obvious they were never put on the burger). Even the burger that had all of the toppings, it was obvious something was not right with it, the bun, the meat? Not sure what exactly was off, but it definitely was not the best burger in town--which is what we always think after having five guys. When we called the store to let them now they did not answer, on the second call it definitely seemed like we were hung up on (we did not speak to anyone, seemed the phone was answered and hung up). We called corporate and we are supposed to here from the store in a couple of days. Nothing yet. If we do and this is resolved, I will edit this review.
Atmosphere: 2
Food: 1
Service: 4
Donald Blake
This used to be one of the few fast food places i would go to. Then COVID. They hire entitled people. After the state of Louisiana lifted the mask mandate (way late in the plandemic), they refused me service due to no mask. I didn't go back for 2 years after that. I've been back a few times Not worth the bother.
Atmosphere: 3
Food: 4
Service: 3
Nolaman 1970
I ordered the little bacon cheese burger and small seasoned fries. I took it to go. The burger was good, and the fries were really good. They gave me a lot of fries and could eat them all. Price is a little high, $13, but considering the freshness, friendly staff, free peanuts, and the frequency I go, I'm ok with it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Bacon Cheeseburger
Rashunda Dock
The fries were better than the burger.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Bacon Cheeseburger
projectomni
Friendly but quiet staff. Seating area was kept clean by a strapping young man with dreads. My food was made fresh with fresh ingredients and tasted better than the awful food I had at copelands lastnight. Pricing is bit high for what you get and the burgers are a tad greasy, but very tasty. $19 for burger, fries, and drink. The fries are an acquired taste, some love them after hating them first round. Thank you to the Five Guys team that did a good job.
Atmosphere: 3
Food: 4
Service: 5
Daniel Ferrara
Delicious burger, never fails. They have the taste of a classic American hamburger and all their ingredients are of good quality. It's a shame there isn't a branch closer to the center of NO, but I took advantage of visiting this branch as I went to a nearby Ross. The service was average, but the food, as always, was very delicious. Recommended :)
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Bacon Cheeseburger
Doug Watson
The restaurants are always a little noisy, the music is too loud, but the food and service is always on point. It would be nice if the seating in the restaurant wasn't so uncomfortable. That would make the dining experience so much better.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cheeseburgers and Large Fries, Oreo, What They Call Lil Hamburger, Double Bacon Cheese Burger with Fries, Little Bacon Burger, Cheeseburger, Bacon Cheeseburger, Little Bacon Cheeseburger, Little Cheeseburger
Carl Cambre
For the price and the size of the burger it couldn't fill up a child much less an adult . 2 Burgers and 1 fry with 2 drinks it cost me $29.56 . What an big disappointment . The Burgers were cold . Never going back to that place .
Disappointing to go order.. Ordered little chz burger w bbq sauce, burger had no sauce. Fries were undercooked, mushy. Not crispy at all. Far cry from the elmwood location. For an almost $13 meal, you must do better. Extremely disappointed.
Food: 1
Victor Caronna
Whopper jr.meat tasted like over cooked from yesterday.last time on jrs.better Jr's on previous trip.sorry.
Atmosphere: 2
Food: 1
Service: 2
Hayes Weggeman
Five Guys are good burgers. The fries are also fresh as you can get but aren't as crispy as some places.
Atmosphere: 4
Food: 5
Service: 4
Robert Stanley
Pro: free peanuts, the fries!!!, good burgers (not great), lots of drink choices from Coke machines, free burger toppings
Cons: the prices have exceeded the meal value; never bought a shake for the same reason
NOTE: Just posted menu pics from July 2024. Compare these numbers with old menu pics still in these reviews.
Great smoothie!
Atmosphere: 5
Food: 5
Service: 5
The Manager Nala and her 2 crew members Shy and Jessica Provided Great Customer Service and Attention to Detail.
Atmosphere: 5
Food: 5
Service: 5
**Update: We were contacted by the store, so we are definitely happy with the company's desire to make this right.**
The most disappointing Five Guys experience we've ever had. We go to Five Guys for consistently great food and service. Not this time. Made an online order and picked up four burgers and fries. Got home to find that one burger that was All the Way, had nothing but a patty on it. Another burger was supposed to have no cheese but had cheese, and another had the pickles ON THE OUTSIDE of the burger (this was NOT just a case of them slipping out, it was obvious they were never put on the burger). Even the burger that had all of the toppings, it was obvious something was not right with it, the bun, the meat? Not sure what exactly was off, but it definitely was not the best burger in town--which is what we always think after having five guys. When we called the store to let them now they did not answer, on the second call it definitely seemed like we were hung up on (we did not speak to anyone, seemed the phone was answered and hung up). We called corporate and we are supposed to here from the store in a couple of days. Nothing yet. If we do and this is resolved, I will edit this review.
Atmosphere: 2
Food: 1
Service: 4
This used to be one of the few fast food places i would go to. Then COVID. They hire entitled people. After the state of Louisiana lifted the mask mandate (way late in the plandemic), they refused me service due to no mask. I didn't go back for 2 years after that. I've been back a few times Not worth the bother.
Atmosphere: 3
Food: 4
Service: 3
I ordered the little bacon cheese burger and small seasoned fries. I took it to go. The burger was good, and the fries were really good. They gave me a lot of fries and could eat them all. Price is a little high, $13, but considering the freshness, friendly staff, free peanuts, and the frequency I go, I'm ok with it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Bacon Cheeseburger
The fries were better than the burger.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Bacon Cheeseburger
Friendly but quiet staff. Seating area was kept clean by a strapping young man with dreads. My food was made fresh with fresh ingredients and tasted better than the awful food I had at copelands lastnight. Pricing is bit high for what you get and the burgers are a tad greasy, but very tasty. $19 for burger, fries, and drink. The fries are an acquired taste, some love them after hating them first round. Thank you to the Five Guys team that did a good job.
Atmosphere: 3
Food: 4
Service: 5
Delicious burger, never fails. They have the taste of a classic American hamburger and all their ingredients are of good quality. It's a shame there isn't a branch closer to the center of NO, but I took advantage of visiting this branch as I went to a nearby Ross. The service was average, but the food, as always, was very delicious. Recommended :)
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Bacon Cheeseburger
The restaurants are always a little noisy, the music is too loud, but the food and service is always on point. It would be nice if the seating in the restaurant wasn't so uncomfortable. That would make the dining experience so much better.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cheeseburgers and Large Fries, Oreo, What They Call Lil Hamburger, Double Bacon Cheese Burger with Fries, Little Bacon Burger, Cheeseburger, Bacon Cheeseburger, Little Bacon Cheeseburger, Little Cheeseburger
For the price and the size of the burger it couldn't fill up a child much less an adult . 2 Burgers and 1 fry with 2 drinks it cost me $29.56 . What an big disappointment . The Burgers were cold . Never going back to that place .
Atmosphere: 1
Food: 1
Service: 4
Restaurantji Recommends
Disappointing to go order.. Ordered little chz burger w bbq sauce, burger had no sauce. Fries were undercooked, mushy. Not crispy at all. Far cry from the elmwood location. For an almost $13 meal, you must do better. Extremely disappointed.
Food: 1
Whopper jr.meat tasted like over cooked from yesterday.last time on jrs.better Jr's on previous trip.sorry.
Atmosphere: 2
Food: 1
Service: 2
Five Guys are good burgers. The fries are also fresh as you can get but aren't as crispy as some places.
Atmosphere: 4
Food: 5
Service: 4
Pro: free peanuts, the fries!!!, good burgers (not great), lots of drink choices from Coke machines, free burger toppings
Cons: the prices have exceeded the meal value; never bought a shake for the same reason
NOTE: Just posted menu pics from July 2024. Compare these numbers with old menu pics still in these reviews.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Hamburger
Food was great. Way to expensive
Atmosphere: 4
Food: 4
Service: 4
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