I have to give a huge shout out and thanks to the team on ahif tonight Nov 14 2025. Had a massive app fail and the team went above and beyond to help me clear it up. Will be ordering in-store from now on. Thank you very much again to the team working tonigh.
Atmosphere: 5
Food: 5
Service: 5
Angélique Francois
Best burger and fries
Atmosphere: 5
Food: 5
Service: 5
Bayou Falcon
Employees were nice and friendly. The food was fresh and hot. Only problem I had was ppl asking for money outside the door.
Atmosphere: 3
Food: 5
Service: 5
Shesho Xtmas
The most disappointing Five Guys experience we've ever had. We chose Five Guys over other companies.Made an order using the KIOSK and made a mistake I guess by not selecting all the toppings that is supposed to be included with our burger. Went talked to one of the guys at the counter and explained what happened. I asked if i could get “ALL” the toppings that were supposed to be included with the order. The guy seemed like I was asking for something totally new. I asked him for a 2nd time and he started asking what kind of toppings I wanted. I said ALL of the ones that normally come with the order. Sorry for not knowing that “All the Way”, was the right terminology. After that the guy started looking at the board where ALL the toppings were listed. Then this lady from behind out of the blue asked me with a bad attitude WHAT YOU WANT? WHAT YOU WANT? I politely replied that I was good and went back to my seat with my family. I heard the lady telling others on her team that ALL THE WAY is what I wanted - then why all the playing around and acting like dumb people when they know exactly what I wanted. Totally surprised by this lady with bad attitude and no manners to ask a customer something like “hi sir , can I help you with your request ? May I help you sir , can I assist you sir ..” We as a customers have the choice to pick one place over others. My ,my family and friends will not be going back to this place. Hire decent people, with some degree of education and professionalism. After that , I noticed that other customers had the same trouble ordering from the KIOSK and not having any toppings.so obviously this is nothing new as I can see. Totally disappointing.
Atmosphere: 4
Food: 4
Service: 1
Truong Pham
Great smoothie!
Atmosphere: 5
Food: 5
Service: 5
Phalon Perique
The Manager Nala and her 2 crew members Shy and Jessica Provided Great Customer Service and Attention to Detail.
Atmosphere: 5
Food: 5
Service: 5
Jessalyn Freeman
**Update: We were contacted by the store, so we are definitely happy with the company's desire to make this right.** The most disappointing Five Guys experience we've ever had. We go to Five Guys for consistently great food and service. Not this time. Made an online order and picked up four burgers and fries. Got home to find that one burger that was All the Way, had nothing but a patty on it. Another burger was supposed to have no cheese but had cheese, and another had the pickles ON THE OUTSIDE of the burger (this was NOT just a case of them slipping out, it was obvious they were never put on the burger). Even the burger that had all of the toppings, it was obvious something was not right with it, the bun, the meat? Not sure what exactly was off, but it definitely was not the best burger in town--which is what we always think after having five guys. When we called the store to let them now they did not answer, on the second call it definitely seemed like we were hung up on (we did not speak to anyone, seemed the phone was answered and hung up). We called corporate and we are supposed to here from the store in a couple of days. Nothing yet. If we do and this is resolved, I will edit this review.
Atmosphere: 2
Food: 1
Service: 4
Donald Blake
This used to be one of the few fast food places i would go to. Then COVID. They hire entitled people. After the state of Louisiana lifted the mask mandate (way late in the plandemic), they refused me service due to no mask. I didn't go back for 2 years after that. I've been back a few times Not worth the bother.
Atmosphere: 3
Food: 4
Service: 3
Nolaman 1970
I ordered the little bacon cheese burger and small seasoned fries. I took it to go. The burger was good, and the fries were really good. They gave me a lot of fries and could eat them all. Price is a little high, $13, but considering the freshness, friendly staff, free peanuts, and the frequency I go, I'm ok with it.
Friendly but quiet staff. Seating area was kept clean by a strapping young man with dreads. My food was made fresh with fresh ingredients and tasted better than the awful food I had at copelands lastnight. Pricing is bit high for what you get and the burgers are a tad greasy, but very tasty. $19 for burger, fries, and drink. The fries are an acquired taste, some love them after hating them first round. Thank you to the Five Guys team that did a good job.
Atmosphere: 3
Food: 4
Service: 5
Daniel Ferrara
Delicious burger, never fails. They have the taste of a classic American hamburger and all their ingredients are of good quality. It's a shame there isn't a branch closer to the center of NO, but I took advantage of visiting this branch as I went to a nearby Ross. The service was average, but the food, as always, was very delicious. Recommended :)
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Bacon Cheeseburger
Doug Watson
The restaurants are always a little noisy, the music is too loud, but the food and service is always on point. It would be nice if the seating in the restaurant wasn't so uncomfortable. That would make the dining experience so much better.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cheeseburgers and Large Fries, Oreo, What They Call Lil Hamburger, Double Bacon Cheese Burger with Fries, Little Bacon Burger, Cheeseburger, Bacon Cheeseburger, Little Bacon Cheeseburger, Little Cheeseburger
Carl Cambre
For the price and the size of the burger it couldn't fill up a child much less an adult . 2 Burgers and 1 fry with 2 drinks it cost me $29.56 . What an big disappointment . The Burgers were cold . Never going back to that place .
It's ok
I have to give a huge shout out and thanks to the team on ahif tonight Nov 14 2025. Had a massive app fail and the team went above and beyond to help me clear it up. Will be ordering in-store from now on. Thank you very much again to the team working tonigh.
Atmosphere: 5
Food: 5
Service: 5
Best burger and fries
Atmosphere: 5
Food: 5
Service: 5
Employees were nice and friendly. The food was fresh and hot. Only problem I had was ppl asking for money outside the door.
Atmosphere: 3
Food: 5
Service: 5
The most disappointing Five Guys experience we've ever had. We chose Five Guys over other companies.Made an order using the KIOSK and made a mistake I guess by not selecting all the toppings that is supposed to be included with our burger.
Went talked to one of the guys at the counter and explained what happened.
I asked if i could get “ALL” the toppings that were supposed to be included with the order. The guy seemed like I was asking for something totally new. I asked him for a 2nd time and he started asking what kind of toppings I wanted. I said ALL of the ones that normally come with the order. Sorry for not knowing that “All the Way”, was the right terminology.
After that the guy started looking at the board where ALL the toppings were listed. Then this lady from behind out of the blue asked me with a bad attitude WHAT YOU WANT? WHAT YOU WANT?
I politely replied that I was good and went back to my seat with my family.
I heard the lady telling others on her team that ALL THE WAY is what I wanted - then why all the playing around and acting like dumb people when they know exactly what I wanted.
Totally surprised by this lady with bad attitude and no manners to ask a customer something like “hi sir , can I help you with your request ? May I help you sir , can I assist you sir ..”
We as a customers have the choice to pick one place over others.
My ,my family and friends will not be going back to this place.
Hire decent people, with some degree of education and professionalism.
After that , I noticed that other customers had the same trouble ordering from the KIOSK and not having any toppings.so obviously this is nothing new as I can see.
Totally disappointing.
Atmosphere: 4
Food: 4
Service: 1
Great smoothie!
Atmosphere: 5
Food: 5
Service: 5
The Manager Nala and her 2 crew members Shy and Jessica Provided Great Customer Service and Attention to Detail.
Atmosphere: 5
Food: 5
Service: 5
**Update: We were contacted by the store, so we are definitely happy with the company's desire to make this right.**
The most disappointing Five Guys experience we've ever had. We go to Five Guys for consistently great food and service. Not this time. Made an online order and picked up four burgers and fries. Got home to find that one burger that was All the Way, had nothing but a patty on it. Another burger was supposed to have no cheese but had cheese, and another had the pickles ON THE OUTSIDE of the burger (this was NOT just a case of them slipping out, it was obvious they were never put on the burger). Even the burger that had all of the toppings, it was obvious something was not right with it, the bun, the meat? Not sure what exactly was off, but it definitely was not the best burger in town--which is what we always think after having five guys. When we called the store to let them now they did not answer, on the second call it definitely seemed like we were hung up on (we did not speak to anyone, seemed the phone was answered and hung up). We called corporate and we are supposed to here from the store in a couple of days. Nothing yet. If we do and this is resolved, I will edit this review.
Atmosphere: 2
Food: 1
Service: 4
This used to be one of the few fast food places i would go to. Then COVID. They hire entitled people. After the state of Louisiana lifted the mask mandate (way late in the plandemic), they refused me service due to no mask. I didn't go back for 2 years after that. I've been back a few times Not worth the bother.
Atmosphere: 3
Food: 4
Service: 3
I ordered the little bacon cheese burger and small seasoned fries. I took it to go. The burger was good, and the fries were really good. They gave me a lot of fries and could eat them all. Price is a little high, $13, but considering the freshness, friendly staff, free peanuts, and the frequency I go, I'm ok with it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Bacon Cheeseburger
Restaurantji Recommends
The fries were better than the burger.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Bacon Cheeseburger
Friendly but quiet staff. Seating area was kept clean by a strapping young man with dreads. My food was made fresh with fresh ingredients and tasted better than the awful food I had at copelands lastnight. Pricing is bit high for what you get and the burgers are a tad greasy, but very tasty. $19 for burger, fries, and drink. The fries are an acquired taste, some love them after hating them first round. Thank you to the Five Guys team that did a good job.
Atmosphere: 3
Food: 4
Service: 5
Delicious burger, never fails. They have the taste of a classic American hamburger and all their ingredients are of good quality. It's a shame there isn't a branch closer to the center of NO, but I took advantage of visiting this branch as I went to a nearby Ross. The service was average, but the food, as always, was very delicious. Recommended :)
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Bacon Cheeseburger
The restaurants are always a little noisy, the music is too loud, but the food and service is always on point. It would be nice if the seating in the restaurant wasn't so uncomfortable. That would make the dining experience so much better.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cheeseburgers and Large Fries, Oreo, What They Call Lil Hamburger, Double Bacon Cheese Burger with Fries, Little Bacon Burger, Cheeseburger, Bacon Cheeseburger, Little Bacon Cheeseburger, Little Cheeseburger
For the price and the size of the burger it couldn't fill up a child much less an adult . 2 Burgers and 1 fry with 2 drinks it cost me $29.56 . What an big disappointment . The Burgers were cold . Never going back to that place .
Atmosphere: 1
Food: 1
Service: 4
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