Food is typical of McDonald’s, biggest gripe is I ordered it two days ago and finally got it this afternoon. The drive thru line gives you plenty of time to contemplate terrible life decisions. Like coming to this McDonald’s for instance.
Atmosphere: 1
Food: 3
Service: 1
Charty Price
The front drive thur had a bad additude at first but she came around
Atmosphere: 5
Food: 5
Service: 3
David Whiddon
What in the world has happened to McDonald’s in Jena, Louisiana y’all need to close this place down. No inside service. Just strictly drive-through service. I’ve been in line for almost 35 minutes. This is ridiculous.
Wheelchair accessibility: We couldn’t go in and eat because my sister is paralyzed and we needed to use the wheelchair down and only but now we had to try to use drive-through and she has to eat in a vehicle. Just unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Hannah David
I drive for Lyft so I had a ride to Jena this morning. Stopped in for breakfast and wanted a large caramel frappe no whip extra espresso and then an egg and cheese biscuit. The person working the window who appeared to be a manager informed me it would be over $12!!!! He run me up for a sausage egg cheese and then out no sausage. No sir thats not how it works. Went next door to sonic and had a much better experience and got the sandwich I wanted for a lot less.
Atmosphere: 1
Food: 2
Service: 1
James Parham
I took my granddaughter out for the day, and she wanted to go to McDonald’s to eat and play in the playground. When we arrived and went inside, we found no other customers in the place besides one poor old man who had apparently been waiting way too long.
The “workers” kept coming to the front of the store to ask him questions and completely ignored my granddaughter and me. We didn’t even get a “We’ll be with you in a minute,” a “Hi,” or anything else.
When the old man finally got his food and started to leave, he looked at me and said, “Good luck, you’re going to need it.”
So, I waited and waited and finally decided to use their kiosk, which was broken. I tried the second one, which was “Closed.” (Side note: if you’re going to ignore your customers at the counter, your kiosks should 100% work.)
I then tried the app, which couldn’t even find the store I was standing inside. We waited and waited, and no one ever came to the front of the place to wait on us. After about 15 minutes of not even being greeted, we left and went to your competitor next door.
You can rest assured that I will never step foot in this McDonald’s or any other McDonald’s again. This level of disregard for customers is completely unacceptable.
Atmosphere: 1
Service: 1
Brandon Durocher
It's just McDonald's. The lady working at the counter brought me my breakfast.Not a bad place.
Atmosphere: 3
Food: 3
Service: 4
Patrick Weisskopf
I have to say, one of the best McDonald's I've been to in awhile but the price jump is killing my wallet.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg & Cheese Biscuit
PAS Weißkopf
I have to say, one of the best McDonald's I've been to in awhile but the price jump is killing my wallet.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg & Cheese Biscuit
Stephen Carter
There is nothing to say good about this. They deserve a negative. Customer service needs attention quick!!!
It's McDonald's. They're all pretty much the same. People that gripe either lack patience or have nothing else better going on in their lives.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg & Cheese Biscuit
Victoria Cole
Love it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Filet-O-Fish
Jessica Grubbs
It's ok. Takes forever to get your order taken inside if it's even open.
Atmosphere: 3
Food: 3
Service: 3
Chris PENNINGTON
Very good McDonald's all way around!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Mcnuggets
lynn roberson
I’d give a zero for Jena la if i could. The attitudes of the workers, the complaining and poor work ethic is such a push off. After making me wait an hour for my food, which i tried to call twice in advance but no answer (also an hour apart on the calls) and what frustrated me even more is that they filled my fries half way after because they were mad at my order. If you want to have bad attitudes constantly then working in public is not a career or job for you , respectfully.
Waited for 45 mins in line for one sandwich
Atmosphere: 1
Service: 1
Food is typical of McDonald’s, biggest gripe is I ordered it two days ago and finally got it this afternoon. The drive thru line gives you plenty of time to contemplate terrible life decisions. Like coming to this McDonald’s for instance.
Atmosphere: 1
Food: 3
Service: 1
The front drive thur had a bad additude at first but she came around
Atmosphere: 5
Food: 5
Service: 3
What in the world has happened to McDonald’s in Jena, Louisiana y’all need to close this place down. No inside service. Just strictly drive-through service. I’ve been in line for almost 35 minutes. This is ridiculous.
Wheelchair accessibility: We couldn’t go in and eat because my sister is paralyzed and we needed to use the wheelchair down and only but now we had to try to use drive-through and she has to eat in a vehicle. Just unacceptable.
Atmosphere: 1
Food: 1
Service: 1
I drive for Lyft so I had a ride to Jena this morning. Stopped in for breakfast and wanted a large caramel frappe no whip extra espresso and then an egg and cheese biscuit. The person working the window who appeared to be a manager informed me it would be over $12!!!! He run me up for a sausage egg cheese and then out no sausage. No sir thats not how it works. Went next door to sonic and had a much better experience and got the sandwich I wanted for a lot less.
Atmosphere: 1
Food: 2
Service: 1
I took my granddaughter out for the day, and she wanted to go to McDonald’s to eat and play in the playground. When we arrived and went inside, we found no other customers in the place besides one poor old man who had apparently been waiting way too long.
The “workers” kept coming to the front of the store to ask him questions and completely ignored my granddaughter and me. We didn’t even get a “We’ll be with you in a minute,” a “Hi,” or anything else.
When the old man finally got his food and started to leave, he looked at me and said, “Good luck, you’re going to need it.”
So, I waited and waited and finally decided to use their kiosk, which was broken. I tried the second one, which was “Closed.” (Side note: if you’re going to ignore your customers at the counter, your kiosks should 100% work.)
I then tried the app, which couldn’t even find the store I was standing inside. We waited and waited, and no one ever came to the front of the place to wait on us. After about 15 minutes of not even being greeted, we left and went to your competitor next door.
You can rest assured that I will never step foot in this McDonald’s or any other McDonald’s again. This level of disregard for customers is completely unacceptable.
Atmosphere: 1
Service: 1
It's just McDonald's. The lady working at the counter brought me my breakfast.Not a bad place.
Atmosphere: 3
Food: 3
Service: 4
I have to say, one of the best McDonald's I've been to in awhile but the price jump is killing my wallet.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg & Cheese Biscuit
I have to say, one of the best McDonald's I've been to in awhile but the price jump is killing my wallet.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg & Cheese Biscuit
There is nothing to say good about this. They deserve a negative. Customer service needs attention quick!!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It's McDonald's. They're all pretty much the same. People that gripe either lack patience or have nothing else better going on in their lives.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg & Cheese Biscuit
Love it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Filet-O-Fish
It's ok. Takes forever to get your order taken inside if it's even open.
Atmosphere: 3
Food: 3
Service: 3
Very good McDonald's all way around!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Mcnuggets
I’d give a zero for Jena la if i could. The attitudes of the workers, the complaining and poor work ethic is such a push off. After making me wait an hour for my food, which i tried to call twice in advance but no answer (also an hour apart on the calls) and what frustrated me even more is that they filled my fries half way after because they were mad at my order. If you want to have bad attitudes constantly then working in public is not a career or job for you , respectfully.
Atmosphere: 1
Food: 2
Service: 1
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