To be fair, before I posted this review, I did give burger king a complaint on their website with no response or acknowledgement. So here goes! Visited here late may of 2025, and was hungry as I had been on duty in the ambulance for a while. Well I go in for a meal and I wanted a shake! I ask first thing for the shake, and the gentleman behind the register said he wasn't making shakes right now. Strange, but okay I won't argue. My meal was absolutely horrid. The fries were absolutely stale, the burger dried out maybe a day ago. Asked for no mayo, it appeared to have extra mayo. Then I was told after going to get my fountain drink there was no ice in the front. I asked if he could get me some ice from the back, and was told that's against his policy. While I'm waiting for my order another customer who was dining in goes to the register and orders a VANILLA SHAKE. And low and behold it was made for him within seconds. Absolutely unacceptable from a place I frequent. Makes me wonder why burger king has always been avoided. 🤢 But BK you did have a chance to address this and after calling your store a couple times and being hung up on to speak with a manager... I'm just disappointed.
Leonard Sharp
Stood in line for 10 minutes to order, never got to order and they were taking 30 minutes to serve you after your order. Only had 1 person working the drive thru and front counter together
Rebecca J
The employees were so loud we had to talk louder to hear each other sitting at the same table. Our fries were halfway filled. No extra tomatoes which we ordered and paid extra for. Not enough lettuce to see without searching for it. On the other hand, the meal was hot.
Alesha Bailey
I brought back two badly burnt burgers to request a refund. The cashier was very nice about it, but when the manager came over, he claimed that the burgers were supposed to look that way. I explained that I had never received a burger that looked like this before, and he ended up throwing them away. He mentioned that he issued the refund, but I haven't received it yet. I believe the cashier should be considered for a promotion to manager because she recognized that those burgers should not have been served to a customer.
Kelsey Garcia
The woman taking our order was being really rude when taking our order it seemed like she didn’t want to be there, the floors where hard to walk on but everything else was good
Atmosphere: 3
Food: 4
Service: 1
Ryan Murphy
Nasty nasty restrictions
Atmosphere: 1
Maks Chorney
Place filled with smoke to an almost unbearable level twice! The food order was wrong. Trash can at the front entrance was overflowing onto the front area.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Sandwich, Hamburger
Marvin Ramos Espinal
I ordered double whopper and they gave me whopper mustard, I do not recommend this place tube remover they only added mustard
Brandi Hancock
This location is usually very good have stopped many times but this time couldn't done in due to having no water and limited to what you could purchase at drive thru and staff was not nice
Atmosphere: 1
Food: 3
Service: 3
Emily Ernst
Even if you are desperate and on a road trip, there was no toilet paper or paper towels in the bathroom even after it had been cleaned. Gas station next door has better options
Chicken sandwich is good disorganized behind the counter and the service is horrible
Food: 2
B. Steward
I literally stood at the front counter for nearly 9 minutes, no one took my order, dude literally just looked at me and didn't say anything. Not hold on, please wait,
Service: 1
Brittany Hilton
Food was good, the fries were fresh and hot. Definitely was not disappointed ?
Kid-friendliness: The menu offers a variety of options for kids meals and they toys are pretty good.
To be fair, before I posted this review, I did give burger king a complaint on their website with no response or acknowledgement. So here goes!
Visited here late may of 2025, and was hungry as I had been on duty in the ambulance for a while. Well I go in for a meal and I wanted a shake! I ask first thing for the shake, and the gentleman behind the register said he wasn't making shakes right now. Strange, but okay I won't argue. My meal was absolutely horrid. The fries were absolutely stale, the burger dried out maybe a day ago. Asked for no mayo, it appeared to have extra mayo. Then I was told after going to get my fountain drink there was no ice in the front. I asked if he could get me some ice from the back, and was told that's against his policy. While I'm waiting for my order another customer who was dining in goes to the register and orders a VANILLA SHAKE. And low and behold it was made for him within seconds. Absolutely unacceptable from a place I frequent. Makes me wonder why burger king has always been avoided. 🤢 But BK you did have a chance to address this and after calling your store a couple times and being hung up on to speak with a manager... I'm just disappointed.
Stood in line for 10 minutes to order, never got to order and they were taking 30 minutes to serve you after your order. Only had 1 person working the drive thru and front counter together
The employees were so loud we had to talk louder to hear each other sitting at the same table. Our fries were halfway filled. No extra tomatoes which we ordered and paid extra for. Not enough lettuce to see without searching for it. On the other hand, the meal was hot.
I brought back two badly burnt burgers to request a refund. The cashier was very nice about it, but when the manager came over, he claimed that the burgers were supposed to look that way. I explained that I had never received a burger that looked like this before, and he ended up throwing them away. He mentioned that he issued the refund, but I haven't received it yet. I believe the cashier should be considered for a promotion to manager because she recognized that those burgers should not have been served to a customer.
The woman taking our order was being really rude when taking our order it seemed like she didn’t want to be there, the floors where hard to walk on but everything else was good
Atmosphere: 3
Food: 4
Service: 1
Nasty nasty restrictions
Atmosphere: 1
Place filled with smoke to an almost unbearable level twice! The food order was wrong. Trash can at the front entrance was overflowing onto the front area.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Sandwich, Hamburger
I ordered double whopper and they gave me whopper mustard, I do not recommend this place tube remover they only added mustard
This location is usually very good have stopped many times but this time couldn't done in due to having no water and limited to what you could purchase at drive thru and staff was not nice
Atmosphere: 1
Food: 3
Service: 3
Even if you are desperate and on a road trip, there was no toilet paper or paper towels in the bathroom even after it had been cleaned. Gas station next door has better options
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Chicken sandwich is good disorganized behind the counter and the service is horrible
Food: 2
I literally stood at the front counter for nearly 9 minutes, no one took my order, dude literally just looked at me and didn't say anything. Not hold on, please wait,
Service: 1
Food was good, the fries were fresh and hot. Definitely was not disappointed ?
Kid-friendliness: The menu offers a variety of options for kids meals and they toys are pretty good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fries, Whopper Jr, Classic Wrap Spicy Wrap Honey Mustard Wrap, French Fries, Cheeseburger
Parking: OFF 323 LOOP IN TYLER EASY ACCESS IN AND OUT.
Kid-friendliness: HmIts Nurger king yes it's kid friendly.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Original Chicken Sandwich Combo and Chocolate Chip Cookies, Onion Rings
The new "melt" sandwiches should be called Jr because of how small they are. The staff here couldn't care less if you were there.
Atmosphere: 3
Food: 3
Service: 3
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