Literally shut down and turned lights out when I was in the middle of ordering on the app it stopped i pressed the button and the lights went out. Only wanted a drink after working a double with a migraine. Ugghhh ***editing to add that it was 10:43 abd they closed at 11
Tanya
We ordered a large chili cheese fries and some corn dogs. When I got home and open my fries, I had 17 French fries and 2 tablespoons of chili and cheese on them. DO BETTER VERY DISAPPOINTING.
Atmosphere: 1
Food: 1
Service: 3
Tori Boudreaux
Best service I’ve gotten at a sonic on the westbank EVER. Customer service goes so far with me. Thank you Courtney for just being kind.
Atmosphere: 5
Food: 5
Service: 5
Madison
Yall need a whole new crew. It takes 30 minutes to get an order out. Sat at the window & 4 out of 5 kids were all on their phones. Maybe try hiring adults next time?
Atmosphere: 1
Food: 4
Service: 1
Bella DeLatte
Ordered milkshakes 10 min before close online and they cancelled my order before I got there but I had not brought my wallet with me since I assumed my order was paid for. Once I got there I ordered my milkshakes at the counter expecting that they could do Apple Pay because I have used Apple Pay at other sonics before. I go home grab my wallet and come back still 3 min before close (after asking the worker to hold our milkshakes for us since we will be back soon and her refusing) and they won’t take any orders that aren’t soda. Additionally the last time I came here I ordered pickle fries and they were totally messed up and inedible.
Atmosphere: 1
Food: 3
Service: 1
Chris Nicholas
I enjoyed my 199 fun deal
Parking: You can park and sit in your car... you can also park and sit at the tables... or you can just go through the drive-thru...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Brad Sampey
My family and I have given this location numerous chances to do better with the service. For the most part, there are a few workers that care about customer service and getting your order correct the first time. The rest don’t care and seem to take issue when you send it back, wanted your order corrected. Of course these attitudes come after the tip has been given. Ordering something as simple as a slushee can be nerve wrecking. Never enough flavor even when you order extra flavor. Never the real fruit added to the real fruit slushees. Constant omission of items ordered and even the manager has an attitude when told the order was gotten wrong. Overall, I would choose another location and see if they do better. Not worth the hassle even when you elect convenience and order of the mobile site.
Atmosphere: 2
Food: 2
Service: 1
Carolyn Capdeville
Root beer floats are excellent. Service was fast and correct.
It's hit or miss. Sometimes they're on point and bring your food quick other times you might wait 20 minutes and get a cold bag. They've been much better recently.
Atmosphere: 3
Food: 4
Service: 5
Wedness Koeum
The bag was so greasy that you could've fried chicken in it. Could' ve squeeze the bag and get me a gallon of gas. Damn just disappointed. Just make Sonics great again!!
Atmosphere: 2
Food: 1
Service: 1
J. G.
It's decent food, but some items are a little expensive.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Beef Hot Dog, Tots
Enrique Moll
Worst customer service.cant even do one order in 30 minutes
Literally shut down and turned lights out when I was in the middle of ordering on the app it stopped i pressed the button and the lights went out. Only wanted a drink after working a double with a migraine. Ugghhh
***editing to add that it was 10:43 abd they closed at 11
We ordered a large chili cheese fries and some corn dogs. When I got home and open my fries, I had 17 French fries and 2 tablespoons of chili and cheese on them. DO BETTER VERY DISAPPOINTING.
Atmosphere: 1
Food: 1
Service: 3
Best service I’ve gotten at a sonic on the westbank EVER.
Customer service goes so far with me.
Thank you Courtney for just being kind.
Atmosphere: 5
Food: 5
Service: 5
Yall need a whole new crew. It takes 30 minutes to get an order out. Sat at the window & 4 out of 5 kids were all on their phones. Maybe try hiring adults next time?
Atmosphere: 1
Food: 4
Service: 1
Ordered milkshakes 10 min before close online and they cancelled my order before I got there but I had not brought my wallet with me since I assumed my order was paid for. Once I got there I ordered my milkshakes at the counter expecting that they could do Apple Pay because I have used Apple Pay at other sonics before. I go home grab my wallet and come back still 3 min before close (after asking the worker to hold our milkshakes for us since we will be back soon and her refusing) and they won’t take any orders that aren’t soda. Additionally the last time I came here I ordered pickle fries and they were totally messed up and inedible.
Atmosphere: 1
Food: 3
Service: 1
I enjoyed my 199 fun deal
Parking: You can park and sit in your car... you can also park and sit at the tables... or you can just go through the drive-thru...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
My family and I have given this location numerous chances to do better with the service. For the most part, there are a few workers that care about customer service and getting your order correct the first time. The rest don’t care and seem to take issue when you send it back, wanted your order corrected. Of course these attitudes come after the tip has been given. Ordering something as simple as a slushee can be nerve wrecking. Never enough flavor even when you order extra flavor. Never the real fruit added to the real fruit slushees. Constant omission of items ordered and even the manager has an attitude when told the order was gotten wrong. Overall, I would choose another location and see if they do better. Not worth the hassle even when you elect convenience and order of the mobile site.
Atmosphere: 2
Food: 2
Service: 1
Root beer floats are excellent. Service was fast and correct.
Atmosphere: 5
Food: 5
Service: 5
Burger was burnt to nothingness
Atmosphere: 2
Food: 1
Service: 1
Burger was burnt to
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
My favorite guilty pleasure!
Atmosphere: 5
Food: 5
Service: 5
It's hit or miss. Sometimes they're on point and bring your food quick other times you might wait 20 minutes and get a cold bag. They've been much better recently.
Atmosphere: 3
Food: 4
Service: 5
The bag was so greasy that you could've fried chicken in it. Could' ve squeeze the bag and get me a gallon of gas. Damn just disappointed. Just make Sonics great again!!
Atmosphere: 2
Food: 1
Service: 1
It's decent food, but some items are a little expensive.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Beef Hot Dog, Tots
Worst customer service.cant even do one order in 30 minutes
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