Went with my family to sit down and eat pizza. I was told by the man behind the counter that we could not eat in bc they didnt have a server until 4. There was an employee sitting in the lobby watching football and they obviously didn't want anyone in there. Only 1 car in the parking lot. This restaurant has been in decline for a while but I was shocked that they would actual turn paying customers away.
Atmosphere: 1
Service: 1
Sandy Fitzgerald
I have preferred this place for several years. But recently it has been terrible. Called in a simple personal pan order today and went to drive through and people were leaving and parking and having to go in. Bc nobody would even come to the window. I went inside and they literally have 1 table with 3 customers sitting at it. And I ask are y’all providing service at window. Having sat there 20 minutes and no one ever came to window at all! The woman/ girl raised her voice and said we are u see staffed and busy. I said excuse me but you could at least open the window and let people know your working on it or will be right with them. She continues to get louder and talk over me. And slams something on counter and walks to back. There were 4 workers standing around doing nothing. That didn’t seem short staffed to me when you have 1 table. And they were constantly ignoring the window. People were leaving. Never in ALL my life saw such aweful and rude service. And my little personal pan pizza was under cooked. This place needs some real workers with people skills and who actually care. And that rude one who waited on me, no name tag needs fired. I won’t be back here! Sad bc it used to be my grandchildren’s favorite place.
Atmosphere: 1
Food: 1
Service: 1
Demi Holmes
Pizza didn't have enough marinara sauce and very little cheese. It was so dry and not good. The girl at the drive through around 6:30 pm, Nov. 2nd, was AWESOME!!! Pizza Hut needs a lot more like her!
Atmosphere: 4
Food: 2
Service: 5
Recommended dishes: Pepperoni Pizza
Bryan Broussard
I walked in expecting very little . I had low expectations...
That pizza was awesome! ?! Service was pretty good .
Don't try the chocolate donuts.
The bathroom left something to desire. I usually judge businesses by how they maintain their bathroom, making an exceptation this time
Atmosphere: 2
Food: 5
Service: 5
Jackie Garrison
This place was great when we first ordered earlier this year. A few months ago, the quality has gone down considerably. We've ordered pizzas with pesto drizzle, but it wasn't added. When we called to complain the employee swore that he had personally added it. He then put the manager on the phone. The manager said, "I remember seeing that pizza. It did not have the drizzle!" We ordered again on Thursday. This time, the door dash delivered our order to the wrong address, after waiting almost an hour.
The toppings on the pizzas are quite skimpy and frankly disappointing.
Food: 2
Service: 2
Jessica Key
I really favor pizza hut in pineville. My children adore pizza as most. The one in pineville off of 165 always has friendly service and our pizza is always hot. The pepperoni are always evenly distributed and the cheese perfectly melted. There's a perfect supply of sauce, never too much and never too little. I have spoken with the manager Alyssa on several occasions and find her work ethic to be superb, always friendly and always quick to resolve any type of conflict.
Atmosphere: 5
Food: 5
Service: 5
Kristina Bergeron
Delivery: 4 pizzas ordered and 3 were burned and inedible. dough tasted old and leathery. Very disappointed in my $56.00 purchase after a long day at work, had to throw them out and cook after all
Food: 1
Donnie Woodson
Cheryl, who is the manager, is and has always been professional and polite with us when we come in to eat. She always gets our order correct. She never raises her voice to anyone, customer or employees. I will always come back.
Atmosphere: 5
Food: 5
Service: 5
Rachel Douglas
Cheryl is one of a kind she is always knowing what her customers order and remember them so well she is the nicest lady ever
The store was clean, pizza was fresh and the store manager Cheryl was very professional.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Buddy
THE BEST PIZZA HUT IN THE AREA! Mrs Cheryl runs a fantastic store, and treats every employee with respect. She never raises her voice and she always is willing to help where needed. Words can’t describe how amazing she is as a boss. The food is always amazing, and the service is top tier.
Atmosphere: 5
Food: 5
Service: 5
Cold Burn Freeze
Fast and friendly service. The food was spot on.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie
Techno Tron
Cheryl is the worst manager. She over works her staff and get angry when they the cooks who are underpaid and overworked don’t preform well. If your consider working for this company and want to be a cook find another job. I find a job within a week that paid more then Pizza Hut had to offer and I’m making the same amount of money the managers are making as a part sale associate
Atmosphere: 1
Food: 1
Service: 1
Jackie Dantzler
Despite bring short staffed the lady and gentlemen that were working were very kind and helpful. Pizza was excellent and service was very good. Please support this Pizza Hut or we may not have a Pineville location very much longer.
Kid-friendliness: They made my 9 yr old grandson feel special
This store doesn't except large bills
Service: 1
Went with my family to sit down and eat pizza. I was told by the man behind the counter that we could not eat in bc they didnt have a server until 4. There was an employee sitting in the lobby watching football and they obviously didn't want anyone in there. Only 1 car in the parking lot. This restaurant has been in decline for a while but I was shocked that they would actual turn paying customers away.
Atmosphere: 1
Service: 1
I have preferred this place for several years. But recently it has been terrible. Called in a simple personal pan order today and went to drive through and people were leaving and parking and having to go in. Bc nobody would even come to the window. I went inside and they literally have 1 table with 3 customers sitting at it. And I ask are y’all providing service at window. Having sat there 20 minutes and no one ever came to window at all! The woman/ girl raised her voice and said we are u see staffed and busy. I said excuse me but you could at least open the window and let people know your working on it or will be right with them. She continues to get louder and talk over me. And slams something on counter and walks to back. There were 4 workers standing around doing nothing. That didn’t seem short staffed to me when you have 1 table. And they were constantly ignoring the window. People were leaving. Never in ALL my life saw such aweful and rude service. And my little personal pan pizza was under cooked. This place needs some real workers with people skills and who actually care. And that rude one who waited on me, no name tag needs fired. I won’t be back here! Sad bc it used to be my grandchildren’s favorite place.
Atmosphere: 1
Food: 1
Service: 1
Pizza didn't have enough marinara sauce and very little cheese. It was so dry and not good. The girl at the drive through around 6:30 pm, Nov. 2nd, was AWESOME!!! Pizza Hut needs a lot more like her!
Atmosphere: 4
Food: 2
Service: 5
Recommended dishes: Pepperoni Pizza
I walked in expecting very little . I had low expectations...
That pizza was awesome! ?!
Service was pretty good .
Don't try the chocolate donuts.
The bathroom left something to desire. I usually judge businesses by how they maintain their bathroom, making an exceptation this time
Atmosphere: 2
Food: 5
Service: 5
This place was great when we first ordered earlier this year. A few months ago, the quality has gone down considerably.
We've ordered pizzas with pesto drizzle, but it wasn't added. When we called to complain the employee swore that he had personally added it. He then put the manager on the phone. The manager said, "I remember seeing that pizza. It did not have the drizzle!"
We ordered again on Thursday. This time, the door dash delivered our order to the wrong address, after waiting almost an hour.
The toppings on the pizzas are quite skimpy and frankly disappointing.
Food: 2
Service: 2
I really favor pizza hut in pineville. My children adore pizza as most. The one in pineville off of 165 always has friendly service and our pizza is always hot. The pepperoni are always evenly distributed and the cheese perfectly melted. There's a perfect supply of sauce, never too much and never too little. I have spoken with the manager Alyssa on several occasions and find her work ethic to be superb, always friendly and always quick to resolve any type of conflict.
Atmosphere: 5
Food: 5
Service: 5
Delivery: 4 pizzas ordered and 3 were burned and inedible. dough tasted old and leathery. Very disappointed in my $56.00 purchase after a long day at work, had to throw them out and cook after all
Food: 1
Cheryl, who is the manager, is and has always been professional and polite with us when we come in to eat. She always gets our order correct. She never raises her voice to anyone, customer or employees. I will always come back.
Atmosphere: 5
Food: 5
Service: 5
Cheryl is one of a kind she is always knowing what her customers order and remember them so well she is the nicest lady ever
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The store was clean, pizza was fresh and the store manager Cheryl was very professional.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
THE BEST PIZZA HUT IN THE AREA! Mrs Cheryl runs a fantastic store, and treats every employee with respect. She never raises her voice and she always is willing to help where needed. Words can’t describe how amazing she is as a boss. The food is always amazing, and the service is top tier.
Atmosphere: 5
Food: 5
Service: 5
Fast and friendly service. The food was spot on.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie
Cheryl is the worst manager. She over works her staff and get angry when they the cooks who are underpaid and overworked don’t preform well. If your consider working for this company and want to be a cook find another job. I find a job within a week that paid more then Pizza Hut had to offer and I’m making the same amount of money the managers are making as a part sale associate
Atmosphere: 1
Food: 1
Service: 1
Despite bring short staffed the lady and gentlemen that were working were very kind and helpful. Pizza was excellent and service was very good. Please support this Pizza Hut or we may not have a Pineville location very much longer.
Kid-friendliness: They made my 9 yr old grandson feel special
Wheelchair accessibility: Ye
Recommended dishes: Cheese Pizza
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