Went twice last week both times order in the drive thru The first time was about 9:50ishpm went and order 2 small drinks and it took about 7 minutes to receive them both and no they weren't busy at all. The worker ally was very rude and slammed the window on me The second time we went was around 12:50 and once again we waited at least 10 minutes for two small drinks and the worker Crystal took forever and than rolled her eyes when I asked for my receipt This place has definitely gone downhill since Chris left
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Dr Pepper
T Renae
Receipt says carhop Telina. I ordered 2 orders of mozzarella sticks for myself and coworker. We both needed 2 marinara sauces each, the bag had only 3. So I asked for 1 extra sauce and was told with attitude 0.27 cents. Ma’am I ordered one order of 6 & another of 8 mozzarella sticks. Just give customers a sauce!!! That’s great customer service, not going back n forth over 0.27 for 1 sauce that cost you nothing. This really upset me and then as we began to eat; The mozzarella sticks were dipped in grease to rewarm. They were not fresh by far, very stale and I am very disappointed. I order these always in Alexandria and never experience this kind of customer service. HORRIBLE EXPERIENCE & NEVER AGAIN… SONIC @ MONROE HWY PINEVILLE, CHECK YOUR EMPLOYEES AND DO BETTER IN THE KITCHEN….
Atmosphere: 1
Food: 1
Service: 1
Jakson
Ordered no onions. I'm allergic to onions. Guess what's on my smasher....yup onions.
Wish I had paused my life to check my order before going home. Now I'm out $13.59 for the burger. This is ridiculous.
Dietary restrictions: THIS LOCATION DOES NOT FOLLOW INSTRUCTIONS LIKE NO ONIONS SO DOUBLE CHECK YOUR ORDER IF YOU HAVE ANY ALLERGIES!!!
Atmosphere: 1
Food: 1
Service: 1
Derek Johnston
Both the fries and the burger were overcooked. Like biting into cardboard.
Atmosphere: 2
Food: 1
Service: 4
Toby Delahoussaye
Went here with our youth group, (17 people) and they were able to get our orders out but had a few issues. They worked hard to get everything cleared up. Only down side is about half of our kids got sick!
So we just left sonic on Monroe Hwy the car hop was amazing she was so polite and sweet the Manager on the other hand MR WILL took my order Got it totally wrong ! I ask to speak with him he did so many things wrong was so so extremely rude when the car hopper brought me back my receipt she was in tears he made her cry she was just a kid HOW DARE HIM !!!!!!! I have never seen anyone be treated are have I been treated that way by anyone in the fast food industry ! Sonic needs to do some evaluation of their managers seriously something needs to be done HE NEEDS NO STAR THE ONLY REASON HE GOT ONE WAS BECAUSE I NEEDED TO POST !!!! This is not acceptable and actions need to be took he does not deserve to be a manager AT ALL
Dr Shonda Garner Brooks
Sonic delivers a vibrant dining experience! The roller-skating servers glide with grace, bringing you delicious delights with a smile. The sizzling burgers and frosty shakes are a taste sensation, while the retro vibe and upbeat tunes create a nostalgic atmosphere that makes every visit a joyride!
Pulled into two stalls that were not working and I clicked the button to let them know that we were here with our mobile order, the lady over the intercom cut me off and then wouldn’t answer again. Went to the drive thru line and it wasn’t moving and can’t even get a refund because the app won’t let you without talking to someone. If it was going to be this bad then we never would have stopped here and this is the worst service ever! NEVER stopping here again!
Atmosphere: 1
Food: 3
Service: 1
Leah Frederick
Since when does a place of business doesn't do split payments???
Service: 1
Rodney Wiley
Sonic is always fast friendly and delicious
Atmosphere: 3
Food: 4
Service: 3
Dilly Dilly
Thank you for the mold burger. Glad the employees can’t be bothered to pay attention.
Food: 1
GK Me
Everything has been perfect at this location for quite some time now! Nice, courteous, friendly carhops!
Went twice last week both times order in the drive thru
The first time was about 9:50ishpm went and order 2 small drinks and it took about 7 minutes to receive them both and no they weren't busy at all. The worker ally was very rude and slammed the window on me
The second time we went was around 12:50 and once again we waited at least 10 minutes for two small drinks and the worker Crystal took forever and than rolled her eyes when I asked for my receipt
This place has definitely gone downhill since Chris left
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Dr Pepper
Receipt says carhop Telina. I ordered 2 orders of mozzarella sticks for myself and coworker. We both needed 2 marinara sauces each, the bag had only 3. So I asked for 1 extra sauce and was told with attitude 0.27 cents. Ma’am I ordered one order of 6 & another of 8 mozzarella sticks. Just give customers a sauce!!! That’s great customer service, not going back n forth over 0.27 for 1 sauce that cost you nothing. This really upset me and then as we began to eat; The mozzarella sticks were dipped in grease to rewarm. They were not fresh by far, very stale and I am very disappointed. I order these always in Alexandria and never experience this kind of customer service. HORRIBLE EXPERIENCE & NEVER AGAIN…
SONIC @ MONROE HWY PINEVILLE, CHECK YOUR EMPLOYEES AND DO BETTER IN THE KITCHEN….
Atmosphere: 1
Food: 1
Service: 1
Ordered no onions. I'm allergic to onions. Guess what's on my smasher....yup onions.
Wish I had paused my life to check my order before going home. Now I'm out $13.59 for the burger. This is ridiculous.
Dietary restrictions: THIS LOCATION DOES NOT FOLLOW INSTRUCTIONS LIKE NO ONIONS SO DOUBLE CHECK YOUR ORDER IF YOU HAVE ANY ALLERGIES!!!
Atmosphere: 1
Food: 1
Service: 1
Both the fries and the burger were overcooked. Like biting into cardboard.
Atmosphere: 2
Food: 1
Service: 4
Went here with our youth group, (17 people) and they were able to get our orders out but had a few issues. They worked hard to get everything cleared up. Only down side is about half of our kids got sick!
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Crispy Tender Dinner, cn Cheese Coney, Mozzarella Sticks, Cheeseburger, Tots, Bacon Double Cheeseburger Combo, Burger, Sandwich, Onion Rings, Fries
Love
getting my drinks here
Atmosphere: 5
Food: 5
Service: 5
Use the app!!
Atmosphere: 3
Food: 5
Service: 5
So we just left sonic on Monroe Hwy the car hop was amazing she was so polite and sweet the Manager on the other hand MR WILL took my order Got it totally wrong ! I ask to speak with him he did so many things wrong was so so extremely rude when the car hopper brought me back my receipt she was in tears he made her cry she was just a kid HOW DARE HIM !!!!!!! I have never seen anyone be treated are have I been treated that way by anyone in the fast food industry ! Sonic needs to do some evaluation of their managers seriously something needs to be done HE NEEDS NO STAR THE ONLY REASON HE GOT ONE WAS BECAUSE I NEEDED TO POST !!!! This is not acceptable and actions need to be took he does not deserve to be a manager AT ALL
Sonic delivers a vibrant dining experience! The roller-skating servers glide with grace, bringing you delicious delights with a smile. The sizzling burgers and frosty shakes are a taste sensation, while the retro vibe and upbeat tunes create a nostalgic atmosphere that makes every visit a joyride!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: cn Cheese Coney, Tots, Burger, Onion Rings
Terrible food and service
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Pulled into two stalls that were not working and I clicked the button to let them know that we were here with our mobile order, the lady over the intercom cut me off and then wouldn’t answer again. Went to the drive thru line and it wasn’t moving and can’t even get a refund because the app won’t let you without talking to someone. If it was going to be this bad then we never would have stopped here and this is the worst service ever! NEVER stopping here again!
Atmosphere: 1
Food: 3
Service: 1
Since when does a place of business doesn't do split payments???
Service: 1
Sonic is always fast friendly and delicious
Atmosphere: 3
Food: 4
Service: 3
Thank you for the mold burger. Glad the employees can’t be bothered to pay attention.
Food: 1
Everything has been perfect at this location for quite some time now! Nice, courteous, friendly carhops!
Atmosphere: 5
Food: 5
Service: 5
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