Overall just a pretty lack luster experience. The coffee was bad. They added way too much syrup so it just tasted like an artificial mess. I ordered 3 chipotle hash brown wraps and they didn’t add the chipotle sauce to any of them. To top it off they were out of toilet paper in both bathrooms which is always nice.
Atmosphere: 1
Food: 1
Service: 1
Orion Hunter
Donuts are frozen, stale, and uninspiring. Dunkalatte is nauseously sweet, service slow and unthoughtful, bathrooms not well kept or stocked. Another beautiful example of enshitification as what happens when private equity takes over anything (looking at you Inspire Brands/Roark Capital Group) and short-term profits are valued over anything and everything else.
Atmosphere: 3
Food: 2
Service: 2
The Bears Den Media
Rude and ill mannered
LaJerika Harris
The service was extremely rude and displeasing. The manager had an attitude as soon as I pulled around for my mobile order, side eyeing me and giving small talk to her worker. I felt disrespected, this place needs better management ASAP!
Atmosphere: 1
Food: 1
Service: 1
Ellise Garmon
Horrid customer service. The staff, especially on day shift, are rude and not welcoming. I would not recommend this location EVER.
Atmosphere: 1
Food: 1
Service: 1
Donnie Martin
Place is horrible Rude employee to customer Deserves 0 stars
scarmody67
First time I went to this location. I asked for specific donuts. I asked for 5 different type of donuts and saying they didn’t have it. I left. So today I gave them a 2nd chance and decided to walk in to see selection this time. Doors were locked and was told to go through drive thru. Not again. I’ll go pay extra at Dripp around the corner than ever go to this place again
Nicole L
Tried again and same result. Couldn't get my coffee right. All I wanted was cream and sugar. Really disappointed 😞
They forgot the sugar in my coffee and then gave me burnt hashbrown. Just a bad visit overall.
Atmosphere: 1
Food: 1
Service: 1
Lela Gooden
I placed a mobile order on 9/3/25 and they had literally NONE of the food I ordered. I asked for a refund being they couldn’t provide what was paid for and they said they aren’t able to do refunds…so bizarre to call customer service which just pushes you through to a contact form. Anyways they had me pick through random food leftover. To make matters worse my order went through twice for an app glitch or WiFi issues not sure so I got to pick $50 worth of food I didn’t want. Absolutely do not recommend this location. I felt bad for staff as they are working with the conditions they are given and were trying to make the best of a shitty ownership.
Atmosphere: 1
Food: 1
Service: 3
Lauren Harbin
Everything was great and the customer service was decent but when i went back in to get my ketchup i noticed a half smoked black and mild sitting on the counter with a green lighter and when i addressed the team about it they looked confused and rude about the situation as if i was a Karen. I let them know how disgusting and unsanitary that was considering it was out in the open for any customer to see. I don’t think I’ll be returning to this location as there are plenty of other places to hide your cigarettes and the front counters definitely aren’t one of them.
Staff works hard for being so close to LSUS. They get all the food and drinks out as fast as they can.
Atmosphere: 4
Food: 4
Service: 4
Paul McClenahan
This place is the worst. I have left the drive thru more times than I have gotten the order. Sat in line for more than 20 minutes to get. Coffee. Would have drove off but was locked in the line with traffic having the same problems.
Suerea Anne
Takes a while sometimes at this location but employees are very friendly.
Chris Addison
Went on a Saturday morning and they said they can’t make any food. Perhaps don’t even open if you can’t function as the restaurant that you are.
Erick Marshall
Ordered food at 5am and it’s now 5:40 and I’m still sitting in the drive thru wondering where everyone is. My daughter went inside to buy a coffee 10 min ago and is still waiting. If you open at 5, be ready to serve food and drinks at that time. This is insane.
Overall just a pretty lack luster experience. The coffee was bad. They added way too much syrup so it just tasted like an artificial mess. I ordered 3 chipotle hash brown wraps and they didn’t add the chipotle sauce to any of them. To top it off they were out of toilet paper in both bathrooms which is always nice.
Atmosphere: 1
Food: 1
Service: 1
Donuts are frozen, stale, and uninspiring. Dunkalatte is nauseously sweet, service slow and unthoughtful, bathrooms not well kept or stocked. Another beautiful example of enshitification as what happens when private equity takes over anything (looking at you Inspire Brands/Roark Capital Group) and short-term profits are valued over anything and everything else.
Atmosphere: 3
Food: 2
Service: 2
Rude and ill mannered
The service was extremely rude and displeasing. The manager had an attitude as soon as I pulled around for my mobile order, side eyeing me and giving small talk to her worker. I felt disrespected, this place needs better management ASAP!
Atmosphere: 1
Food: 1
Service: 1
Horrid customer service. The staff, especially on day shift, are rude and not welcoming. I would not recommend this location EVER.
Atmosphere: 1
Food: 1
Service: 1
Place is horrible
Rude employee to customer
Deserves 0 stars
First time I went to this location. I asked for specific donuts. I asked for 5 different type of donuts and saying they didn’t have it. I left. So today I gave them a 2nd chance and decided to walk in to see selection this time. Doors were locked and was told to go through drive thru. Not again. I’ll go pay extra at Dripp around the corner than ever go to this place again
Tried again and same result. Couldn't get my coffee right. All I wanted was cream and sugar. Really disappointed 😞
They forgot the sugar in my coffee and then gave me burnt hashbrown. Just a bad visit overall.
Atmosphere: 1
Food: 1
Service: 1
I placed a mobile order on 9/3/25 and they had literally NONE of the food I ordered. I asked for a refund being they couldn’t provide what was paid for and they said they aren’t able to do refunds…so bizarre to call customer service which just pushes you through to a contact form. Anyways they had me pick through random food leftover. To make matters worse my order went through twice for an app glitch or WiFi issues not sure so I got to pick $50 worth of food I didn’t want. Absolutely do not recommend this location. I felt bad for staff as they are working with the conditions they are given and were trying to make the best of a shitty ownership.
Atmosphere: 1
Food: 1
Service: 3
Everything was great and the customer service was decent but when i went back in to get my ketchup i noticed a half smoked black and mild sitting on the counter with a green lighter and when i addressed the team about it they looked confused and rude about the situation as if i was a Karen. I let them know how disgusting and unsanitary that was considering it was out in the open for any customer to see. I don’t think I’ll be returning to this location as there are plenty of other places to hide your cigarettes and the front counters definitely aren’t one of them.
Atmosphere: 1
Food: 4
Service: 4
Restaurantji Recommends
Staff works hard for being so close to LSUS. They get all the food and drinks out as fast as they can.
Atmosphere: 4
Food: 4
Service: 4
This place is the worst. I have left the drive thru more times than I have gotten the order. Sat in line for more than 20 minutes to get. Coffee. Would have drove off but was locked in the line with traffic having the same problems.
Takes a while sometimes at this location but employees are very friendly.
Went on a Saturday morning and they said they can’t make any food. Perhaps don’t even open if you can’t function as the restaurant that you are.
Ordered food at 5am and it’s now 5:40 and I’m still sitting in the drive thru wondering where everyone is. My daughter went inside to buy a coffee 10 min ago and is still waiting. If you open at 5, be ready to serve food and drinks at that time. This is insane.
Atmosphere: 1
Food: 1
Service: 1
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