This Dunkin has almost always disappointed me. Food was always incorrect or burnt, rude employees, etc. However, this location has hired new employees and every time I’ve gone in the past month everything has been exceptional! I’m glad they hired a new crew because they are doing amazing and never disappoint. The girl with black hair and the septum is so sweet. I didn’t catch her name but she needs a raise! If you’ve previously had bad experiences at this Dunkin, I’d recommend giving it another shot. New employees are amazing and quality of food & drinks is better than ever.
Atmosphere: 5
Food: 5
Service: 5
Jeremy Hasan
Came in to order a ham and Swiss croissant, cashier behind the counter was very lethargic and almost seemed bothered that I even came in to order. A small child came in with her family after me to order very politely a chocolate donut. Cashier very emotionlessly looks at the child and proceeds to serve her providing only very short responses. I get it that people don’t always feel like being at work but I was not surprised to see that the same low effort, lethargic, don’t care attitude carried over to my food preparation as well. I watched the food preparation and the employee pulling my food out of the oven reacted to the fact that it was burnt as he pulled it out of the oven and still proceeded to serve it to me. *Please see attached picture*
I like to consider myself a pretty easy going person and as someone who has worked customer service it’s easy to provide a base level of effort in service even on your worst day. Maybe it was an “Off day” for this location but my biggest regret was providing a $1 tip pre-emptively for service that was neglectful and almost offensive. Needless to say I will not be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
Pamela Howell
Do not recommend you cannot get waited on
Service: 1
Tawanda Gray
I just left the there.. I order one strawberry drink when I made it to the window, I realize that they had blueberry I asked was it OK if I changed it? The young lady said yes. The lady who was fixing it had the biggest issue it was the most uncomfortable experience she was being mean to the other girl who asked her changed it was very uncomfortable. I wish I asked for a refund. I would never eat again. and to mention the cashier stood in front of her why I couldn’t see her fix my drink it was very awkward.
Atmosphere: 1
Food: 4
Service: 1
Kathryn Wissmiller
Whoever owns this Dunkin needs to train their employees not to be rude. Waited 20 minutes in the drive thru with only 2 cars ahead of me just to get the nastiest made drink. When I called to speak to the manager the employee refused and tried to argue with me about how my drink was made and tastes.
Dr. Christy Cruz-Peeler
Came inside to avoid the mile-long drive-thru, thinking it’d be quicker to just grab half a dozen donuts. Big mistake. It took 5–10 minutes just to place the order—longer than it took to box the donuts and pay.
The lobby? Think sad water park mess. Ceiling tiles sagging, puddles on the floor, and mystery leaks dripping over counters like it’s a leaky basement, but I guess you do get a quick HIIT class to open the front door.
Staff attention was laser-focused on the drive-thru, as if in-store customers were invisible. If this is a drive-thru-only business in disguise, just say so. Close the lobby, mop the floor, and open a second drive-thru lane already.
I’m a tie hard Dunkin Donuts fan—-in fact the Krispy Kreme chain is an abomination (like Sea World). It looks like I’ll have to find another donut shop/mom-pop. Until then, I’ll be dunkin’ elsewhere.
Atmosphere: 1
Food: 5
Service: 1
Carmin Ramirez
Horrible service Gave me a bagal not sliced down the middle and didn’t appear fresh
Atmosphere: 1
Food: 1
Service: 1
Nick Michels
Literally the worst coffee. One day it’s decent the next it’s horrible. Extremely inconsistent. We come here everyday and for what reason? Who knows. Jr jut tastes like dirty water
Atmosphere: 1
Food: 1
Service: 1
Lauren Simmons
The food and drink were good as usual, but I was waiting to even be acknowledged inside for almost 10 minutes. I walked past a girl wearing a headset and sitting on the stairs outside while on her phone. Sure, I get you're probably on your break, but when she went to walk inside later and saw me waiting by the register, she walked right back out and sat in the chairs outside for a few more minutes. When she did finally come back in to take my order, she didnt say much and just looked at me like I was bothering her.
Atmosphere: 4
Food: 5
Service: 2
Robert Isme
Doughnuts were good. Unfortunately drive though employee wasn't the friendliest.
Terrible location !!!! Go to Jimmie Davis! I ordered on the app and the pumpkin flavor was discontinued. Well then she asked if I wanted a refund well duh if not getting the drink I paid for. Sat at the window for 10 minutes just for her to come and ask the same question?? Couldn’t do the refund because my card was tap pay… okay idk bad customer service IMO never offered if I wanted another drink or anything since I couldn’t get a refund. We had to ask her if we could another one lol
Atmosphere: 1
Food: 1
Service: 1
Mark Mark
Inconsistent customer service & taste every time. I’ve had bad experiences in the drive thru and I continue to give this spot a chance. Went in on Sunday afternoon, asked for an iced caramel macchiato & received an iced mocha macchiato. I knew the drink the employee handed me was not what I ordered but I had no energy to hold up the line and have them remake my drink. I just wanted to get out of there. Everything felt rushed and drink was barely drinkable. Big fan of Dunkin just not this location.
Atmosphere: 3
Food: 3
Service: 2
Chris Tarver
The only halfway decent thing about this place is the few donuts that are actually fresh. Other than that the store is dirty and the workers are lazy disrespectful and downright ignorant
Atmosphere: 1
Food: 3
Service: 1
Jordyn Weigelt
Terribly soggy food. Rude lady inside. They didn't care at all of the customers experience. This place needs an entire rework of staff. Or location closed.
Atmosphere: 1
Food: 1
Service: 1
Harli Austin
I've been coming to this Dunkin' for over a year but after my last few visits I don't think I will be back. I always place my orders in the mobile app for walk in and I have had to wait 20+ minutes SEVERAL times. They are a busy location and I do take that into consideration but there is absolutely ZERO sense of urgency when you walk inside. The workers clearly do not care about your service because you are not greeted or acknowledged until YOU say something. I love Dunkin' and their prices, and the convenience of this location to my home, but from now on I will drive to the Starbucks that is slightly farther out of my way and pay more for quality service. I will continue to visit other locations when I can but this location is nothing but a disservice to the Dunkin' franchise.
This Dunkin has almost always disappointed me. Food was always incorrect or burnt, rude employees, etc. However, this location has hired new employees and every time I’ve gone in the past month everything has been exceptional! I’m glad they hired a new crew because they are doing amazing and never disappoint. The girl with black hair and the septum is so sweet. I didn’t catch her name but she needs a raise! If you’ve previously had bad experiences at this Dunkin, I’d recommend giving it another shot. New employees are amazing and quality of food & drinks is better than ever.
Atmosphere: 5
Food: 5
Service: 5
Came in to order a ham and Swiss croissant, cashier behind the counter was very lethargic and almost seemed bothered that I even came in to order. A small child came in with her family after me to order very politely a chocolate donut. Cashier very emotionlessly looks at the child and proceeds to serve her providing only very short responses. I get it that people don’t always feel like being at work but I was not surprised to see that the same low effort, lethargic, don’t care attitude carried over to my food preparation as well. I watched the food preparation and the employee pulling my food out of the oven reacted to the fact that it was burnt as he pulled it out of the oven and still proceeded to serve it to me. *Please see attached picture*
I like to consider myself a pretty easy going person and as someone who has worked customer service it’s easy to provide a base level of effort in service even on your worst day. Maybe it was an “Off day” for this location but my biggest regret was providing a $1 tip pre-emptively for service that was neglectful and almost offensive. Needless to say I will not be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
Do not recommend you cannot get waited on
Service: 1
I just left the there.. I order one strawberry drink when I made it to the window, I realize that they had blueberry I asked was it OK if I changed it? The young lady said yes. The lady who was fixing it had the biggest issue it was the most uncomfortable experience she was being mean to the other girl who asked her changed it was very uncomfortable. I wish I asked for a refund. I would never eat again. and to mention the cashier stood in front of her why I couldn’t see her fix my drink it was very awkward.
Atmosphere: 1
Food: 4
Service: 1
Whoever owns this Dunkin needs to train their employees not to be rude. Waited 20 minutes in the drive thru with only 2 cars ahead of me just to get the nastiest made drink. When I called to speak to the manager the employee refused and tried to argue with me about how my drink was made and tastes.
Came inside to avoid the mile-long drive-thru, thinking it’d be quicker to just grab half a dozen donuts. Big mistake. It took 5–10 minutes just to place the order—longer than it took to box the donuts and pay.
The lobby? Think sad water park mess. Ceiling tiles sagging, puddles on the floor, and mystery leaks dripping over counters like it’s a leaky basement, but I guess you do get a quick HIIT class to open the front door.
Staff attention was laser-focused on the drive-thru, as if in-store customers were invisible. If this is a drive-thru-only business in disguise, just say so. Close the lobby, mop the floor, and open a second drive-thru lane already.
I’m a tie hard Dunkin Donuts fan—-in fact the Krispy Kreme chain is an abomination (like Sea World). It looks like I’ll have to find another donut shop/mom-pop. Until then, I’ll be dunkin’ elsewhere.
Atmosphere: 1
Food: 5
Service: 1
Horrible service
Gave me a bagal not sliced down the middle and didn’t appear fresh
Atmosphere: 1
Food: 1
Service: 1
Literally the worst coffee. One day it’s decent the next it’s horrible. Extremely inconsistent. We come here everyday and for what reason? Who knows. Jr jut tastes like dirty water
Atmosphere: 1
Food: 1
Service: 1
The food and drink were good as usual, but I was waiting to even be acknowledged inside for almost 10 minutes. I walked past a girl wearing a headset and sitting on the stairs outside while on her phone. Sure, I get you're probably on your break, but when she went to walk inside later and saw me waiting by the register, she walked right back out and sat in the chairs outside for a few more minutes. When she did finally come back in to take my order, she didnt say much and just looked at me like I was bothering her.
Atmosphere: 4
Food: 5
Service: 2
Doughnuts were good. Unfortunately drive though employee wasn't the friendliest.
Restaurantji Recommends
Terrible location !!!! Go to Jimmie Davis! I ordered on the app and the pumpkin flavor was discontinued. Well then she asked if I wanted a refund well duh if not getting the drink I paid for. Sat at the window for 10 minutes just for her to come and ask the same question?? Couldn’t do the refund because my card was tap pay… okay idk bad customer service IMO never offered if I wanted another drink or anything since I couldn’t get a refund. We had to ask her if we could another one lol
Atmosphere: 1
Food: 1
Service: 1
Inconsistent customer service & taste every time. I’ve had bad experiences in the drive thru and I continue to give this spot a chance.
Went in on Sunday afternoon, asked for an iced caramel macchiato & received an iced mocha macchiato. I knew the drink the employee handed me was not what I ordered but I had no energy to hold up the line and have them remake my drink. I just wanted to get out of there. Everything felt rushed and drink was barely drinkable. Big fan of Dunkin just not this location.
Atmosphere: 3
Food: 3
Service: 2
The only halfway decent thing about this place is the few donuts that are actually fresh. Other than that the store is dirty and the workers are lazy disrespectful and downright ignorant
Atmosphere: 1
Food: 3
Service: 1
Terribly soggy food. Rude lady inside. They didn't care at all of the customers experience. This place needs an entire rework of staff. Or location closed.
Atmosphere: 1
Food: 1
Service: 1
I've been coming to this Dunkin' for over a year but after my last few visits I don't think I will be back. I always place my orders in the mobile app for walk in and I have had to wait 20+ minutes SEVERAL times. They are a busy location and I do take that into consideration but there is absolutely ZERO sense of urgency when you walk inside. The workers clearly do not care about your service because you are not greeted or acknowledged until YOU say something. I love Dunkin' and their prices, and the convenience of this location to my home, but from now on I will drive to the Starbucks that is slightly farther out of my way and pay more for quality service. I will continue to visit other locations when I can but this location is nothing but a disservice to the Dunkin' franchise.
Atmosphere: 1
Food: 3
Service: 1
Loading...