DEBORAH IN FLORAL is the reason I will never come to this location ever again. I asked her if the Youree location was able to fill my helium balloons up since I had bought them from Kroger Ellerbe earlier that morning but could not get them filled at the moment due to me being on my lunch break & I did not want them just sitting in a hot car with a potential to pop while still at work. I asked her that simple question & she was VERY rude when all she could’ve said was “No” which would’ve been completely fine & I would’ve drove back to Ellerbe to have them filled. I told her she did not have to talk to me like that being that I asked a simple question. I left it alone then continued to shop for flowers. SHE STARED AT ME THE ENTIRE TIME, everywhere I went she stared me down like a hawk. I felt racially profiled at this point. I asked could I help her with anything. She says, “I just want to know what your problem is.” Me being confused, I respond “Ma’am I left the situation alone, you’re clearly having a bad day & now youre following me. I will pray for you.” Apparently that triggered Deborah & she got even more mad. I asked to speak with management.
Management came & the situation was barely deescalated. I repeatedly asked Deborah to stop talking to me & approaching me. She was allowed to get in my face even while the manager was standing there. I had to ask the manager to get her out of my face and thats when she finally separated us.
I understand everyone has bad days but goodness I’ve never had anyone be THAT rude to me over a simple question. Deborah needs a day off or better training.
Kevin Nolten
Their online ordering availability is horrible. Their selection is dismal and things are only available “for delivery only”. Don’t waist your time! I pay a little more for Whole Foods but at least I can get what I need!
Melissa “Mel” S
Poor customer service and terrible bakery hours
Dale Demoss
I shop there often. I get gasoline and cigarettes there daily. They have good prices and quality products. Eric the night manager is a great employee. He has helped me alot. The outside regular employee at the pumps is terrific. Great customer service, polite, friendly and helpful. Thank you Kroger for being in this community.
Phillip Ponder
Good and close to shop.
Aaron De La Cruz
Associates are rude.
Lisa
Love their produce
joshua greer
I hate Krogers. They show 99 cent avocados. I ring up $2 each. Must have digital coupon. I’ll just go to Walmart where I know the price.
Justin Mitchell
The employees are so rude and the store looks dirty.
BigMoose McGee
I don't know what's going on at this store. Workers have no problem solving skills at all and just look at you if there's a problem. They stay in their phones and ignore customers
Horrible service and very bad morale of workers attitudes. Store was blown out and clerks said they were short handed all throughout the store from each department. Said Kroger is cutting hours from them and they wasn't happy working there but they need a job. Said the Store Manager treats them poorly. It starts from the top and flows down the hill. Said she was friends with the HR Department and they want listen to the employees. I'm taking my business to another location. ? Convience no longer good here. Hope yall get it together. ? Youree Drive location Shreveport, LA
Back Stage
Nice, clean, well stocked store. Fresh produce. Pleasant staff.
Jana Cummings
It's always extremely clean and the employees are always friendly I like Kroger
R. Smith
In my opinion and based on my experience this morning at this store, if you are African American, don’t be surprised if you are racially profiled at this Kroger’s self checkout. This morning, I pulled out my wallet and pulled out $5 and laid it on the scanner. I then opened my change purse and hunted for the $.22 I needed to pay for the order (I purchased one multi pack of ramyun & the order total was $5.22). All of a sudden, a self-checkout code was called over the speaker system and the register locked. I could not proceed. I called the self checkout employee over and even she was confused as to what happened, as she saw I had the money out to pay. She unlocked the register and I paid. While I chalk it up to a barely-above-minimum-wage rent a cop in loss prevention, and not the store itself, I won’t be stepping foot in this location again. Kroger - train your people. I know I - and everyone who steps foot inside - regardless of race - deserve better!
N BUTLER
1 lane open. Kinda dirty. Shelves disheveled. Had most of what I wanted tho. Okay prices as well... idk typical shreveport grocery store.
DEBORAH IN FLORAL is the reason I will never come to this location ever again. I asked her if the Youree location was able to fill my helium balloons up since I had bought them from Kroger Ellerbe earlier that morning but could not get them filled at the moment due to me being on my lunch break & I did not want them just sitting in a hot car with a potential to pop while still at work. I asked her that simple question & she was VERY rude when all she could’ve said was “No” which would’ve been completely fine & I would’ve drove back to Ellerbe to have them filled. I told her she did not have to talk to me like that being that I asked a simple question. I left it alone then continued to shop for flowers. SHE STARED AT ME THE ENTIRE TIME, everywhere I went she stared me down like a hawk. I felt racially profiled at this point. I asked could I help her with anything. She says, “I just want to know what your problem is.” Me being confused, I respond “Ma’am I left the situation alone, you’re clearly having a bad day & now youre following me. I will pray for you.” Apparently that triggered Deborah & she got even more mad. I asked to speak with management.
Management came & the situation was barely deescalated. I repeatedly asked Deborah to stop talking to me & approaching me. She was allowed to get in my face even while the manager was standing there. I had to ask the manager to get her out of my face and thats when she finally separated us.
I understand everyone has bad days but goodness I’ve never had anyone be THAT rude to me over a simple question. Deborah needs a day off or better training.
Their online ordering availability is horrible. Their selection is dismal and things are only available “for delivery only”. Don’t waist your time! I pay a little more for Whole Foods but at least I can get what I need!
Poor customer service and terrible bakery hours
I shop there often. I get gasoline and cigarettes there daily. They have good prices and quality products. Eric the night manager is a great employee. He has helped me alot. The outside regular employee at the pumps is terrific. Great customer service, polite, friendly and helpful. Thank you Kroger for being in this community.
Good and close to shop.
Associates are rude.
Love their produce
I hate Krogers. They show 99 cent avocados. I ring up $2 each. Must have digital coupon. I’ll just go to Walmart where I know the price.
The employees are so rude and the store looks dirty.
I don't know what's going on at this store. Workers have no problem solving skills at all and just look at you if there's a problem. They stay in their phones and ignore customers
Restaurantji Recommends
Horrible service and very bad morale of workers attitudes. Store was blown out and clerks said they were short handed all throughout the store from each department. Said Kroger is cutting hours from them and they wasn't happy working there but they need a job. Said the Store Manager treats them poorly. It starts from the top and flows down the hill. Said she was friends with the HR Department and they want listen to the employees. I'm taking my business to another location. ? Convience no longer good here. Hope yall get it together. ? Youree Drive location Shreveport, LA
Nice, clean, well stocked store. Fresh produce. Pleasant staff.
It's always extremely clean and the employees are always friendly I like Kroger
In my opinion and based on my experience this morning at this store, if you are African American, don’t be surprised if you are racially profiled at this Kroger’s self checkout. This morning, I pulled out my wallet and pulled out $5 and laid it on the scanner. I then opened my change purse and hunted for the $.22 I needed to pay for the order (I purchased one multi pack of ramyun & the order total was $5.22). All of a sudden, a self-checkout code was called over the speaker system and the register locked. I could not proceed. I called the self checkout employee over and even she was confused as to what happened, as she saw I had the money out to pay. She unlocked the register and I paid. While I chalk it up to a barely-above-minimum-wage rent a cop in loss prevention, and not the store itself, I won’t be stepping foot in this location again. Kroger - train your people. I know I - and everyone who steps foot inside - regardless of race - deserve better!
1 lane open. Kinda dirty. Shelves disheveled. Had most of what I wanted tho. Okay prices as well... idk typical shreveport grocery store.
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