The staff must be overworked. The customer service was terrible and the Pizza was just ok and that's putting it lightly. The lady must've been the manager and she was there picking up some money and was rude to 3 different customers while we're waiting for our pizza, maybe mad she had to help out. We were there 30 minutes and the guy said it would take about 10. I went to the counter to check on our order and it had been ready with no notification and she didn't apologize or say anything! Very rude lady, not the guy who took the order. I'm not normally negative and I understand bad days happen, but this was plain terrible and one of the worst experiences I've ever had! Would not recommend going here.
Ordered two small pizzas for my kids. They made them completely different from one another and now my kids are fighting. They both were supposed to be square cut but neither one was. The quality of the pizza was disappointing but the worst part is the attitude the employees gave me when I came to pick my pizzas up. Avoid this location at all costs.
Atmosphere: 3
Food: 2
Service: 1
Lauren Wilson
The customer service was TERRIBLE. I have never experienced such piss poor customer service. He even doubled down when I pointed it out. I will never spend another penny there.
Fatcatsarecool
Have to give 1 star to do this review or would have given no stars. Ordered 2 Lg pizzas & cheesy bread. Delivery came & toppings missing on 1 pizza & overcooked & hardly any sauce or cheese on the other pizza. Contacted mgr (order taker: OMOMS) she admitted to making our order herself and was rude. She never offered a solution to fix her mistakes. Forcing us to request a remake on the pizzas to compensate for the mistakes. She finally agreed to remake re-deliver. Then we got a call from delivery driver saying the order will not be re-made unless we gave wrong pizzas back. We refused n offered to show them in person they were wrong. Mgr screaming n background to hangup n bring us the order. When driver showed up he demanded pizzas back or he wont give us the corrected order. We refused but offered to show them to him. He said no n that mgr said they were going to blacklist us from ever ordering again from their location like their mistakes were our fault. Finally he gave me the fixed pizzas. I called n spoke to the mgr again n she said she she was mad n told the driver to tell us we would be blacklisted. Aren't we the ones who should be mad?Your fb page does not allow messaging...
Cathy Aufrichtig
I have ordered a pepperoni & mushroom pizza twice
Both times NO pepperoni-even double checked my order
Large Pepperoni Magnifico® Original Crust, Garlic Sauce Crust, Pizza Sauce, Cheese, Pepperoni, Old World Pepperoni, Mushroom, No Side Cup, Romesan Everywhere, Quantity: 1
Lisa Prather
Best pizza placeAnd I don’t even like
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, All Meat Pizza
Cat rich
I have ordered a pepperoni & mushroom pizza twiceBoth times NO pepperoni-even double checked my orderLarge Pepperoni Magnifico®Original Crust, Garlic Sauce Crust, Pizza Sauce, Cheese, Pepperoni, Old World Pepperoni, Mushroom, No Side Cup, Romesan Everywhere,Quantity: 1
ellz18777
"Sorry about that" is what i was told. Ordered from Uber Eats, 15 BBQ wings, Philly cheese steak bowl and brownies. Food delivered at truck stop ( im in a semi truck) all 3 items were delivered, had to call to tell them i paid for 15 wings and they sent 10 wings. "Sorry about that , come up here or you can get store credit ". C'mon man, I can't fit my truck in your parking lot. That's why i Ordered delivery. I might not be in this town for another two years. Will store credit still be available? Thanks for the experience!!!
Food: 3
Service: 2
simin khan
Ordered 2 pizzas online, they called us 20 minutes later to tell us that it would be delayed by an hour since their truck just came in. Continued to call after an hour with no response. Went there in person, their door was locked and then we were told that they had canceled the order without informing us. Highly disappointed.
Service: 1
David Miller
Employees in the store are rude and want to ask for a tip 3 times when im driving there and picking up my pizza. What would i be tipping you for? handing me the box? If you were delivering the pizza to my house then for a tip is deserved.
Just tried Marco’s Pizza for the first time. The staff was cool, and our pizza came surprisingly fast, still hot when we got home. Toppings, like bacon, ham, sausage, and pepperoni, were tasty, but the dough was kinda bland. Thinking of giving them another shot to try a different flavor though!
Atmosphere: 3
Food: 4
Service: 5
ESMERALDA COSME
To start, none of my calls were answered and we get to the location there were plenty of workers. The open/close sign isn’t even plugged in. Regardless, I walked in and placed an order and the worker who took my order had improper attire. There was also no greeting or much of anything said to us including estimated wait time and total price. Also the cashier touched my money and then proceeded (without washing her hands) to make pizza. If you can try to avoid this location, it’s a terrible experience every time, i’d rather have better customer service at the jimmie davis location even though it is further from my house!
Parking: Never struggle to find a parking spot.
Atmosphere: 1
Service: 1
Sarah-Beth Hansen
We got there and they didn’t even start our order, even though I had gotten an email that it was ready. Had to stand there for 30 minutes and watch them make it. They didn’t even tell me what had happened and they avoided talking to me the whole time. Terrible service.
Atmosphere: 1
Food: 1
Service: 1
Marla Basham
They are courteous every time and the pizza is so good. I love the rewards and coupons too.
The staff must be overworked. The customer service was terrible and the Pizza was just ok and that's putting it lightly. The lady must've been the manager and she was there picking up some money and was rude to 3 different customers while we're waiting for our pizza, maybe mad she had to help out. We were there 30 minutes and the guy said it would take about 10. I went to the counter to check on our order and it had been ready with no notification and she didn't apologize or say anything! Very rude lady, not the guy who took the order. I'm not normally negative and I understand bad days happen, but this was plain terrible and one of the worst experiences I've ever had! Would not recommend going here.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Deluxe Pizza, Pepperoni Magnifico
Ordered two small pizzas for my kids. They made them completely different from one another and now my kids are fighting. They both were supposed to be square cut but neither one was. The quality of the pizza was disappointing but the worst part is the attitude the employees gave me when I came to pick my pizzas up. Avoid this location at all costs.
Atmosphere: 3
Food: 2
Service: 1
The customer service was TERRIBLE. I have never experienced such piss poor customer service. He even doubled down when I pointed it out. I will never spend another penny there.
Have to give 1 star to do this review or would have given no stars. Ordered 2 Lg pizzas & cheesy bread. Delivery came & toppings missing on 1 pizza & overcooked & hardly any sauce or cheese on the other pizza. Contacted mgr (order taker: OMOMS) she admitted to making our order herself and was rude. She never offered a solution to fix her mistakes. Forcing us to request a remake on the pizzas to compensate for the mistakes. She finally agreed to remake re-deliver. Then we got a call from delivery driver saying the order will not be re-made unless we gave wrong pizzas back. We refused n offered to show them in person they were wrong. Mgr screaming n background to hangup n bring us the order. When driver showed up he demanded pizzas back or he wont give us the corrected order. We refused but offered to show them to him. He said no n that mgr said they were going to blacklist us from ever ordering again from their location like their mistakes were our fault. Finally he gave me the fixed pizzas. I called n spoke to the mgr again n she said she she was mad n told the driver to tell us we would be blacklisted. Aren't we the ones who should be mad?Your fb page does not allow messaging...
I have ordered a pepperoni & mushroom pizza twice
Both times NO pepperoni-even double checked my order
Large Pepperoni Magnifico®
Original Crust, Garlic Sauce Crust, Pizza Sauce, Cheese, Pepperoni, Old World Pepperoni, Mushroom, No Side Cup, Romesan Everywhere,
Quantity: 1
Best pizza placeAnd I don’t even like
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, All Meat Pizza
I have ordered a pepperoni & mushroom pizza twiceBoth times NO pepperoni-even double checked my orderLarge Pepperoni Magnifico®Original Crust, Garlic Sauce Crust, Pizza Sauce, Cheese, Pepperoni, Old World Pepperoni, Mushroom, No Side Cup, Romesan Everywhere,Quantity: 1
"Sorry about that" is what i was told. Ordered from Uber Eats, 15 BBQ wings, Philly cheese steak bowl and brownies. Food delivered at truck stop ( im in a semi truck) all 3 items were delivered, had to call to tell them i paid for 15 wings and they sent 10 wings. "Sorry about that , come up here or you can get store credit ". C'mon man, I can't fit my truck in your parking lot. That's why i Ordered delivery. I might not be in this town for another two years. Will store credit still be available? Thanks for the experience!!!
Food: 3
Service: 2
Ordered 2 pizzas online, they called us 20 minutes later to tell us that it would be delayed by an hour since their truck just came in. Continued to call after an hour with no response. Went there in person, their door was locked and then we were told that they had canceled the order without informing us. Highly disappointed.
Service: 1
Employees in the store are rude and want to ask for a tip 3 times when im driving there and picking up my pizza. What would i be tipping you for? handing me the box? If you were delivering the pizza to my house then for a tip is deserved.
Restaurantji Recommends
Just tried Marco’s Pizza for the first time. The staff was cool, and our pizza came surprisingly fast, still hot when we got home. Toppings, like bacon, ham, sausage, and pepperoni, were tasty, but the dough was kinda bland. Thinking of giving them another shot to try a different flavor though!
Atmosphere: 3
Food: 4
Service: 5
To start, none of my calls were answered and we get to the location there were plenty of workers. The open/close sign isn’t even plugged in. Regardless, I walked in and placed an order and the worker who took my order had improper attire. There was also no greeting or much of anything said to us including estimated wait time and total price. Also the cashier touched my money and then proceeded (without washing her hands) to make pizza. If you can try to avoid this location, it’s a terrible experience every time, i’d rather have better customer service at the jimmie davis location even though it is further from my house!
Parking: Never struggle to find a parking spot.
Atmosphere: 1
Service: 1
We got there and they didn’t even start our order, even though I had gotten an email that it was ready. Had to stand there for 30 minutes and watch them make it. They didn’t even tell me what had happened and they avoided talking to me the whole time. Terrible service.
Atmosphere: 1
Food: 1
Service: 1
They are courteous every time and the pizza is so good. I love the rewards and coupons too.
Food: 5
Service: 5
Fantastic pizza!
Loading...