I've never ordered a coffee until today!! Not being a coffee drinker, I explained to Sammi who helped me at counter, I had no idea what I was doing. Told her I was a newbie to this and she was incredible!! I chose a pistachio and it was amazing!!! She and I think we should have a "Newbie" nite for incoming coffee drinkers who are clueless on sizes, flavors etc. A night to learn the lingo and ease into Starbucks mainstream!! lolSammi is the greatest!! The world needs more of her!!!
Atmosphere: 5
Service: 5
Mary Braswell
Terrible customer service. The Barista didn't acknowledge that I was there waiting to place an order. She didn't say hello, I'll be right there, nothing. She honestly looked like she wished I'd just leave. I waited 5 minutes before I gave up on placing an order and left.
Atmosphere: 1
Service: 1
Michele Mix
Terrible, terrible customer service, was with family member and the rudeness of the barista, was unacceptable. Ordered online, order wasn't ready when we went thru drive-thru. Had been sitting in line 22 minutes already and was told order wasn't ready and we'd have to come inside. Well, took another 6 minutes to get thru drive thru, stopped and checked at window, tried to cancel order, was told to call customer service, to cancel, so we told him, Scott we'll be in to pick order upAfter an additional 8 minutes, order still wasn't ready. Needless to say, I will never go here again. Thanks for letting me vent. Sorry for the bad review, but have NEVER had an interaction like this at any Starbucks.
Atmosphere: 1
Food: 1
Service: 1
Tamara Rachal
So thankful for patient children in love with cake pops! We were the 4th car in drive thru and waited for more than 30 minutes for 2 cake pops and 2 cake loafs. The car in front of us took just as long for ONE coffee! We finished the drive thru missing an item! I went inside to retrieve it and noticed how dull and boring the ambiance was. Only one customer ordering. No “fast food” restaurant should move SOOOO incredibly slowly!!!
Atmosphere: 2
Food: 2
Service: 1
Andrea B.
Kroger needs to rework their Starbucks employees entirely. It shouldn't take 20 minutes to make an iced chai with oatmilk. There was only one guy ahead of me and it took her 20 minutes to make the two drinks that the guy ordered. I understand there's only one barista working but I know that it doesn't take 20 minutes to make one drink. The speed of service here is definitely a 1/100.
Jayla Nelson
Worst Starbucks experience I’ve ever had. The two ladies working on June 18 around 1pm need more training. I tried to be patient while talking her through how to make my drink but it was made incorrectly so I decided to get a refund. When asking for the refund I was met with attitude even though I was calm the entire time because trust me I know how dealing with customers all day can get. If y’all want Starbucks try next door at B&N. It’s more expensive but they make it right.
Atmosphere: 1
Food: 1
Service: 1
Erica Jo Barr
Angela is so nice and awesome at her job!! She was working by herself tonight, but was still on top of everything!! She deserves a raise and our kudos!
heather anderson
I just paid $12 for 2 coffees aka sugar water that I just had dump down the drain. Had absolutely no coffee flavor. I could have just thrown my money down a garbage disposal and been more satisfied.
ambrea thomas
My friend ordered an iced caramel macchiato and the server Angela didn’t fix it right she gave her hot and had an attitude. And the cup was half full. I tried calling customer service but no one picked up.
gregory gabler
I just got coffee from Biana,Tyesha,and Kayla this has been the best experience of my hole day I don't think I've ever meet such a nice group of girls
Hurried stop. They were out of the necessaries for first couple requests.Left with a caramel, ice cream bomb.It was a sugar hill I climbed, but felt like I just left DQ.Not letting this event dictate all. Going back again soon to try again. Challenge is they are in a store and out of product... I sensed her frustration.
Matt Shaw
Is this Starbucks? Has to be some type of joke….
Gabriel Stephens
I hate this starbucks. It's always something that they don't have and I waited 15 min just for the lady to come from the back of the store.
Joe L.
This place does not valued their customers. Picked up my drink, came home, there is a bug in my drink. Called the store, manager on duty did not apologized at all. Poor customer service!
I've never ordered a coffee until today!! Not being a coffee drinker, I explained to Sammi who helped me at counter, I had no idea what I was doing. Told her I was a newbie to this and she was incredible!! I chose a pistachio and it was amazing!!! She and I think we should have a "Newbie" nite for incoming coffee drinkers who are clueless on sizes, flavors etc. A night to learn the lingo and ease into Starbucks mainstream!! lolSammi is the greatest!! The world needs more of her!!!
Atmosphere: 5
Service: 5
Terrible customer service. The Barista didn't acknowledge that I was there waiting to place an order. She didn't say hello, I'll be right there, nothing. She honestly looked like she wished I'd just leave. I waited 5 minutes before I gave up on placing an order and left.
Atmosphere: 1
Service: 1
Terrible, terrible customer service, was with family member and the rudeness of the barista, was unacceptable. Ordered online, order wasn't ready when we went thru drive-thru. Had been sitting in line 22 minutes already and was told order wasn't ready and we'd have to come inside. Well, took another 6 minutes to get thru drive thru, stopped and checked at window, tried to cancel order, was told to call customer service, to cancel, so we told him, Scott we'll be in to pick order upAfter an additional 8 minutes, order still wasn't ready. Needless to say, I will never go here again. Thanks for letting me vent. Sorry for the bad review, but have NEVER had an interaction like this at any Starbucks.
Atmosphere: 1
Food: 1
Service: 1
So thankful for patient children in love with cake pops! We were the 4th car in drive thru and waited for more than 30 minutes for 2 cake pops and 2 cake loafs. The car in front of us took just as long for ONE coffee! We finished the drive thru missing an item! I went inside to retrieve it and noticed how dull and boring the ambiance was. Only one customer ordering. No “fast food” restaurant should move SOOOO incredibly slowly!!!
Atmosphere: 2
Food: 2
Service: 1
Kroger needs to rework their Starbucks employees entirely. It shouldn't take 20 minutes to make an iced chai with oatmilk. There was only one guy ahead of me and it took her 20 minutes to make the two drinks that the guy ordered. I understand there's only one barista working but I know that it doesn't take 20 minutes to make one drink. The speed of service here is definitely a 1/100.
Worst Starbucks experience I’ve ever had. The two ladies working on June 18 around 1pm need more training. I tried to be patient while talking her through how to make my drink but it was made incorrectly so I decided to get a refund. When asking for the refund I was met with attitude even though I was calm the entire time because trust me I know how dealing with customers all day can get. If y’all want Starbucks try next door at B&N. It’s more expensive but they make it right.
Atmosphere: 1
Food: 1
Service: 1
Angela is so nice and awesome at her job!! She was working by herself tonight, but was still on top of everything!! She deserves a raise and our kudos!
I just paid $12 for 2 coffees aka sugar water that I just had dump down the drain. Had absolutely no coffee flavor. I could have just thrown my money down a garbage disposal and been more satisfied.
My friend ordered an iced caramel macchiato and the server Angela didn’t fix it right she gave her hot and had an attitude. And the cup was half full. I tried calling customer service but no one picked up.
I just got coffee from Biana,Tyesha,and Kayla this has been the best experience of my hole day I don't think I've ever meet such a nice group of girls
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Hurried stop. They were out of the necessaries for first couple requests.Left with a caramel, ice cream bomb.It was a sugar hill I climbed, but felt like I just left DQ.Not letting this event dictate all. Going back again soon to try again. Challenge is they are in a store and out of product... I sensed her frustration.
Is this Starbucks? Has to be some type of joke….
I hate this starbucks. It's always something that they don't have and I waited 15 min just for the lady to come from the back of the store.
This place does not valued their customers. Picked up my drink, came home, there is a bug in my drink. Called the store, manager on duty did not apologized at all. Poor customer service!
Linda on Youree was so friendly!