I have been a regular customer of this location for several months since relocating to the area. Earlier this week, while visiting the store to make a purchase, I slipped and fell on a significant accumulation of ice in the parking lot directly outside the main entrance, sustaining serious injury. I immediately notified on-site staff and later contacted the store to formally document the incident.
During my follow-up calls, I was repeatedly advised that the store manager would return my call; however, I have yet to receive any communication. I was also informed by a shift lead that because the incident occurred outside the store, there was ‘not much that could be done,’ despite my request to complete a formal incident report. To date, I have not been provided the opportunity to properly document this matter, nor has any member of management made a good-faith effort to follow up despite multiple attempts on my part.
The lack of response, failure to document a reported injury, and absence of any formal follow-up are deeply concerning. As a result of both the incident and the subsequent handling of this matter, I will no longer be patronizing this location and am documenting this communication as a formal record of my experience.
Evelyn Marshall Blake
Speedy and polite service. Drink order was correct.
Service: 5
Courtney Young
Very disappointed that my drink was made incorrectly when the sticker on the cup reads exactly what I asked for, I would have gone inside to ask for a new coffee but unfortunately the manager was yelling at her staff with an unnecessary tone making me feel uncomfortable to come inside. Poor experience all together.
Atmosphere: 2
Food: 1
Service: 1
Bre
Horrible. Every time I come here my drink never tastes right. A drink I order often from other locations. I dont think they’re putting everything I ask for
Natalie Montgomery
My favorite location
Atmosphere: 5
Food: 5
Service: 5
Brandy Allen
Josh was so amazing and nice he fixed an issue I had. He deserves a raise in my eyes excellent customer service. Recommend asking for him to make your drinks.
Atmosphere: 5
Food: 5
Service: 5
Tressie Benson
I will never come back here again. I stood in the lobby for 15 minutes to be waited on while all 5 employees work doing drive thru orders. Then I ordered a medicine ball and I never had anyone from Starbucks do I want water or lemonade. The young lady spilled my order and didn’t try to fix another she just put the lid back on and handed me my drink.
Atmosphere: 4
Service: 1
WILL T
Store: Starbucks Mansfield Road Shreveport Louisiana. I have a complainant regarding an employee, Rasheed. Last Friday I entered this location. Rasheed made small talk that was genuine, authentic & sincere - I can feel when a comment is genuine. In the end I felt the personalized experience made me eager to return - like this Friday. It is clear Starbucks REALLY appreciates it's customers. Thank you!!!
Atmosphere: 5
Service: 5
Evelyn Coats
They consistently use original roast instead of blonde even after asking specifically for blonde. Nice staff and clean facilities.
Atmosphere: 5
Food: 3
Service: 5
Cotie Klenk
This is a great place to get your drink made incorrectly. They hand you the cup with such confidence that you’re almost assured that you are getting what you ordered, but you never are! Asking for your drink to be remade is met with a sneer, and while they do remake the drink, it’s still not correct. I’ve been several times, so I can assure you that you’re getting the exact same poor service every time. It’s that level of commitment to absurdity that will keep me at bay 🙂↕️
Consistency is a serious issue. My order is consistently wrong. My peppermint mocha doesn't have peppermint...again; for the 4th time. I've called to make sure I'm ordering it correctly and they tell me yes. I've ordered in the app, I've ordered atbthe drive-thru but same issue. When it's right, it's great; but it's wrong far too often and I don't have time to drive back there and wait until it's remade.
Shakita McCoy
Employees have a good vibe and are friendly and fast
Atmosphere: 5
Service: 5
R. T. Stencel
Having been to Starbucks throughout the US, this is by far the friendliest, cleanest and most professional. Staff is cheerful, drinks and eggs were served quick and a recommended Matcha was tried and we loved it!
Atmosphere: 5
Food: 5
Service: 5
Nay
Everyone who worked here was very kind
Atmosphere: 5
Food: 5
Service: 5
Kara Pack
I usually enjoy Starbucks, but my experience at this particular location has been consistently disappointing. For weeks now, they’ve been out of coffee mug sleeves. Other local locations like Youree Drive and Bert Kouns always have them, so it’s frustrating that this store never seems to. If I'm paying full price for my drink, shouldn't that cover the basics like a cup sleeve? Also, when I needed to stop in for a bathroom break. The sleeves are stocked near the wall. So which one is it? Are you out of stock or cutting cost? Even more frustrating is the constant issue with drink accuracy. I often place my orders online for drive-thru pickup, and more often than not, they’re incorrect. Whether it’s missing the extra pumps of syrup I paid for or other details being wrong, it’s become a regular inconvenience. Paying for a HOT coffee and being passed a extra ice coffee is crazy. Turning around to get the drink remade is time-consuming, and fixing it at home defeats the purpose of the convenience I’m paying for. A few times last month I had to have my whole drink remade because they were not reading labels. I hope this store takes steps to improve, because the inconsistency and lack of basic supplies are making it hard to remain a loyal customer.
I have been a regular customer of this location for several months since relocating to the area. Earlier this week, while visiting the store to make a purchase, I slipped and fell on a significant accumulation of ice in the parking lot directly outside the main entrance, sustaining serious injury. I immediately notified on-site staff and later contacted the store to formally document the incident.
During my follow-up calls, I was repeatedly advised that the store manager would return my call; however, I have yet to receive any communication. I was also informed by a shift lead that because the incident occurred outside the store, there was ‘not much that could be done,’ despite my request to complete a formal incident report. To date, I have not been provided the opportunity to properly document this matter, nor has any member of management made a good-faith effort to follow up despite multiple attempts on my part.
The lack of response, failure to document a reported injury, and absence of any formal follow-up are deeply concerning. As a result of both the incident and the subsequent handling of this matter, I will no longer be patronizing this location and am documenting this communication as a formal record of my experience.
Speedy and polite service. Drink order was correct.
Service: 5
Very disappointed that my drink was made incorrectly when the sticker on the cup reads exactly what I asked for, I would have gone inside to ask for a new coffee but unfortunately the manager was yelling at her staff with an unnecessary tone making me feel uncomfortable to come inside. Poor experience all together.
Atmosphere: 2
Food: 1
Service: 1
Horrible. Every time I come here my drink never tastes right. A drink I order often from other locations. I dont think they’re putting everything I ask for
My favorite location
Atmosphere: 5
Food: 5
Service: 5
Josh was so amazing and nice he fixed an issue I had. He deserves a raise in my eyes excellent customer service. Recommend asking for him to make your drinks.
Atmosphere: 5
Food: 5
Service: 5
I will never come back here again. I stood in the lobby for 15 minutes to be waited on while all 5 employees work doing drive thru orders. Then I ordered a medicine ball and I never had anyone from Starbucks do I want water or lemonade. The young lady spilled my order and didn’t try to fix another she just put the lid back on and handed me my drink.
Atmosphere: 4
Service: 1
Store: Starbucks Mansfield Road Shreveport Louisiana. I have a complainant regarding an employee, Rasheed. Last Friday I entered this location. Rasheed made small talk that was genuine, authentic & sincere - I can feel when a comment is genuine. In the end I felt the personalized experience made me eager to return - like this Friday. It is clear Starbucks REALLY appreciates it's customers. Thank you!!!
Atmosphere: 5
Service: 5
They consistently use original roast instead of blonde even after asking specifically for blonde. Nice staff and clean facilities.
Atmosphere: 5
Food: 3
Service: 5
This is a great place to get your drink made incorrectly. They hand you the cup with such confidence that you’re almost assured that you are getting what you ordered, but you never are! Asking for your drink to be remade is met with a sneer, and while they do remake the drink, it’s still not correct. I’ve been several times, so I can assure you that you’re getting the exact same poor service every time. It’s that level of commitment to absurdity that will keep me at bay 🙂↕️
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Consistency is a serious issue. My order is consistently wrong. My peppermint mocha doesn't have peppermint...again; for the 4th time. I've called to make sure I'm ordering it correctly and they tell me yes. I've ordered in the app, I've ordered atbthe drive-thru but same issue. When it's right, it's great; but it's wrong far too often and I don't have time to drive back there and wait until it's remade.
Employees have a good vibe and are friendly and fast
Atmosphere: 5
Service: 5
Having been to Starbucks throughout the US, this is by far the friendliest, cleanest and most professional. Staff is cheerful, drinks and eggs were served quick and a recommended Matcha was tried and we loved it!
Atmosphere: 5
Food: 5
Service: 5
Everyone who worked here was very kind
Atmosphere: 5
Food: 5
Service: 5
I usually enjoy Starbucks, but my experience at this particular location has been consistently disappointing. For weeks now, they’ve been out of coffee mug sleeves. Other local locations like Youree Drive and Bert Kouns always have them, so it’s frustrating that this store never seems to. If I'm paying full price for my drink, shouldn't that cover the basics like a cup sleeve? Also, when I needed to stop in for a bathroom break. The sleeves are stocked near the wall. So which one is it? Are you out of stock or cutting cost?
Even more frustrating is the constant issue with drink accuracy. I often place my orders online for drive-thru pickup, and more often than not, they’re incorrect. Whether it’s missing the extra pumps of syrup I paid for or other details being wrong, it’s become a regular inconvenience. Paying for a HOT coffee and being passed a extra ice coffee is crazy. Turning around to get the drink remade is time-consuming, and fixing it at home defeats the purpose of the convenience I’m paying for. A few times last month I had to have my whole drink remade because they were not reading labels.
I hope this store takes steps to improve, because the inconsistency and lack of basic supplies are making it hard to remain a loyal customer.
Atmosphere: 5
Food: 1
Service: 1
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