Waffle House
313 W Bert Kouns Industrial Loop, Shreveport
(318) 671-1117
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
My friend and I just walked out of this trap. The table was sticky. I wiped it down myself. The menus were disgusting. The nasty waitress sneezed as she grabbed the forks to bring to the table. Then she sneezed as she sat the forks down. My companion and I walked out, concluding not to return and to tip the Louisiana board of health. This establishment should be shut down.
Just to mention: We went here once a few months ago and I ordered an omelet. Would you believe, they did not know how to scramble eggs for an omelet without a special device to do it for them - that's what the server told us. True story.
Atmosphere: 1
Food: 1
Service: 1
Was welcome when I came in the door service was prop even though they were busy place very nice it was great and it was quick and brought really fast l I'm very pleased!
Atmosphere: 5
Food: 5
Service: 5
I was shocked at how much I enjoyed myself. I'd not been to a Waffle House in twenty years. The food was actually quite good, and because I'm a senior citizen, the price was great. The server did a great job and had a great personality. We've decided to go once a month from here on out!
Atmosphere: 3
Food: 5
Service: 5
left my phone they kept it when my wife called they answered git my phone back no incident so happy
Atmosphere: 5
Food: 5
Service: 5
0 stars!!! I placed a to-go order two hours ago, and I’m just sitting down to enjoy my food. My grits were left off my order, I immediately called to alert someone that I would pick my grits up at a later date. After 4 calls, no one answered. I drove all the way back up there and asked for a refund, because I didn’t want to drive all the way back to my office with hot grits, and the rest of my food cold. The night shift manager, who appeared to be under the influence of something, says they can’t refund me, I would have to be inconvenienced once more, by waiting until the morning manager came in. I stated that was fine and to print my receipt. I also stated that I made several phone calls to the store prior to coming, which again is taking from me, by using more gas. She stated they didn’t receive a call and walked to the back. I was under the impression she was going to check the phone and come back to finish our conversation. The worker who’d originally took my order became snappy, raising her voice at me and I assertively told her not to speak me to in that tone and to get her manager. The manager returns and proceeds to call SPD on me. I’m assuming because I’m a Black woman, they felt threatened because I advocated for me being inconvenienced. I’m not surprised at their behavior, they are employees at Waffle House, with known unprofessionalism .However, Black women and men be aware of this. I remained on premises and waited for SPD. The officers were very professional and understanding, however, this could have turned out bad for me, which is what that manager wanted.
Atmosphere: 1
Food: 1
Service: 1
The great thing about Waffle House is that the food preparation methods mostly ensure you get the same meal anywhere, anytime, and always hot! The service and atmosphere depends on the people (both employees and customers) which all rotate in and out so many times of day that you never know what to expect. Think of it as an adventure and you’ll never be disappointed.
Atmosphere: 3
Food: 4
Service: 3
It was a great breakfast at the House today. Had the All American and loved it. Just wish it wasn't so cold inside, had to be in the it's. But all else was great, especially the service.
Atmosphere: 4
Food: 5
Service: 5
This Waffle House location was busy when I arrived, but I was greeted promptly and my order was taken—specifically, a ham and cheese omelet made with 3 eggs and raisin toast. The service was quick, which I appreciated.
However, when I got to work, I discovered that I had only received a plain cheese omelet. I called the restaurant to address the issue, but instead of responding with empathy or a willingness to fix the mistake, the staff was defensive.
I decided to drive back for a refund. This time, no one greeted me. No one made an effort to correct the situation. Instead, I was told, “You didn’t say that,” instead of, “I didn’t hear you.” That distinction matters.
While the waiter did apologize, it didn’t feel genuine. I was frustrated and firmly told her that I just wanted to be heard. Customers aren’t always right, but they do deserve to be listened to and treated with respect. Mistakes happen—but when they do, the right thing to do is offer a sincere apology, take ownership, and try to make it right.
I’m a regular at several Waffle House locations, but I will never eat at or order from this one again.
Atmosphere: 1
Food: 1
Service: 1
The waitress named Jen it's very professional, kind and all around a great person.The waffle house is lucky to have her.
Atmosphere: 4
Food: 4
Service: 5
Waitress was wonderful 😊
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food was cooked just right and the service was great!
Atmosphere: 5
Food: 5
Service: 5
It's waffle house. Can't do as my better for breakfast food. The staff was great and also held my bag I accidently left in the booth until I returned.
Atmosphere: 4
Food: 4
Service: 5
It's a waffle house.
Atmosphere: 3
Food: 5
Service: 3
I love how this waffle house always decorates the inside. Service was top notch, and food was delicious as always 😋.
Atmosphere: 5
Food: 5
Service: 5
Worst experience in my life on this location. We arrive no welcoming statement only 2 tables were available but one was dirty. So I decided to sit on the clean on. Only had 30 min to eat because my younger boy had a physical therapy appointment after. So waittress comes to me and says if he can sit in a boosters seat because he could seat on a high chair that they would get a fine if so. So she said we had to get up and wait for another table. At this point I was very dissatisfied because I come to this location once or twice a month and they have never said anything about my 2 yr old not being to seat on a high hair on that specific tables!!! I know I’m not coming back to this location! They need to pay attention to who comes that way they can direct were are we allowed to seat. My 3 kids love Waffle House and we’re so happy to see we were gonna eat there. Everyone was staring at us. I did told the waitress to move the people to the table we were seating she said she couldn’t. I said well you are doing it to me why not them!! I have 3 kids. Maybe putting a sign on tables might help
Atmosphere: 1
Food: 1
Service: 1
Loading...