While I was eating inside the Wendy’s on Pines Road, a man entered the restaurant who was actively bleeding, with blood visibly dripping onto the floor in the dining area. Staff did not address it until I pointed it out and asked them to clean it. I became physically ill due to the unsanitary conditions, threw my food away, and requested a refund. The manager refused, even after I explained I got sick because of the blood exposure. During this interaction, an employee accused me of being racist, stating that if it had been “one of my people” I wouldn’t have said anything. This accusation was inappropriate and unrelated to my concern, which was strictly about health and sanitation. Police were called. When I tried to explain that blood in a dining area is a health hazard and that I was concerned about possible exposure through my belongings, the officer was dismissive, accused me of lying while I was speaking, threatened arrest, and had me barred from the restaurant without a clear explanation. This experience was unacceptable and raises serious concerns about sanitation, professionalism, and customer safety at this location.
Atmosphere: 1
Food: 1
Service: 1
shaymaa jailawi
Very rude and zero customer service
Ivan Zimmerman
This place is my favorite place to get fast food.
Atmosphere: 5
Food: 5
Service: 5
David Brint
Good food, fresh as always. However, if looked like the ketchup dispenser had mold growing inside of it.
Atmosphere: 5
Food: 5
Service: 5
Lyrical Shadowss
Can't make up their minds if the lobby is open, can't be bothered to put a sign in either door.
Edit: this is the second time I've ordered through doordash and the restaurant left out half my order.
Edit: third time ordered, lost my whole order. The whole thing. Its five items total. Reordered and waiting to see what happens now.
Edit: sat waiting for 20 minutes for 4 chicken nuggets.
john rich
dont ever pay with cash they dont know how to count change and steal half of it. guy in the red shirt. thats why he didnt give a me a receipt either
Mandy Cloud
Food actually tasted great not like other Wendy's were it seems they never change out the grease. Will eat here again.
Atmosphere: 3
Food: 4
Service: 3
Kaydence Cox
I went to Wendy’s on pines and all I wanted was a frosty at 9 at night and they told me they were out of ice cream and were very very rude and yelled at me.
We stopped and it was late. Lobby was closed, but door was not locked. Manager was great about letting us order to go. Thank you for great customer service!!
Atmosphere: 5
Food: 5
Service: 5
Veronica Austin
Food looks nothing like the menu was skimpy
Atmosphere: 3
Food: 3
Service: 3
Omgfoxxx
We arrived 50 minutes before closing on a Friday night. No line. We ordered simple items like nugget combos. We waited over 20 minutes for cold fries and old nuggets they hid under a few fresh ones. I had to go inside to get our missing fries and sauces for the nuggets.
Atmosphere: 1
Food: 1
Service: 1
Martelluis Glenn
Pines Road. Wendy's has always been a fast and great services.
Atmosphere: 5
Food: 5
Service: 5
Patricia Henderson
Just ordered from Wendy’s store # 00002151…6710 Pines Road…paid for order was asked to pull-up to curve for someone to bring me the order and I received a Ice Cold cheeseburger 😔😔😔 just Horrible customer service
Not anything spectacular a normal fastfood place.
Atmosphere: 3
Food: 3
Service: 3
Music was a little loud
Atmosphere: 5
Food: 5
Service: 3
Complaint – Wendy’s on Pines Road
While I was eating inside the Wendy’s on Pines Road, a man entered the restaurant who was actively bleeding, with blood visibly dripping onto the floor in the dining area. Staff did not address it until I pointed it out and asked them to clean it. I became physically ill due to the unsanitary conditions, threw my food away, and requested a refund. The manager refused, even after I explained I got sick because of the blood exposure. During this interaction, an employee accused me of being racist, stating that if it had been “one of my people” I wouldn’t have said anything. This accusation was inappropriate and unrelated to my concern, which was strictly about health and sanitation. Police were called. When I tried to explain that blood in a dining area is a health hazard and that I was concerned about possible exposure through my belongings, the officer was dismissive, accused me of lying while I was speaking, threatened arrest, and had me barred from the restaurant without a clear explanation. This experience was unacceptable and raises serious concerns about sanitation, professionalism, and customer safety at this location.
Atmosphere: 1
Food: 1
Service: 1
Very rude and zero customer service
This place is my favorite place to get fast food.
Atmosphere: 5
Food: 5
Service: 5
Good food, fresh as always. However, if looked like the ketchup dispenser had mold growing inside of it.
Atmosphere: 5
Food: 5
Service: 5
Can't make up their minds if the lobby is open, can't be bothered to put a sign in either door.
Edit: this is the second time I've ordered through doordash and the restaurant left out half my order.
Edit: third time ordered, lost my whole order. The whole thing. Its five items total. Reordered and waiting to see what happens now.
Edit: sat waiting for 20 minutes for 4 chicken nuggets.
dont ever pay with cash they dont know how to count change and steal half of it. guy in the red shirt. thats why he didnt give a me a receipt either
Food actually tasted great not like other Wendy's were it seems they never change out the grease. Will eat here again.
Atmosphere: 3
Food: 4
Service: 3
I went to Wendy’s on pines and all I wanted was a frosty at 9 at night and they told me they were out of ice cream and were very very rude and yelled at me.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
We stopped and it was late. Lobby was closed, but door was not locked. Manager was great about letting us order to go. Thank you for great customer service!!
Atmosphere: 5
Food: 5
Service: 5
Food looks nothing like the menu was skimpy
Atmosphere: 3
Food: 3
Service: 3
We arrived 50 minutes before closing on a Friday night. No line. We ordered simple items like nugget combos. We waited over 20 minutes for cold fries and old nuggets they hid under a few fresh ones. I had to go inside to get our missing fries and sauces for the nuggets.
Atmosphere: 1
Food: 1
Service: 1
Pines Road. Wendy's has always been a fast and great services.
Atmosphere: 5
Food: 5
Service: 5
Just ordered from Wendy’s store # 00002151…6710 Pines Road…paid for order was asked to pull-up to curve for someone to bring me the order and I received a Ice Cold cheeseburger 😔😔😔 just Horrible customer service
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