Ordered pizza ahead of time. We waited in the car until it said ready on the app. I go in and it's not even ready and they're still making it. The tracker is a joke. Why put it as ready if it's not ready?
Atmosphere: 2
Food: 5
Service: 2
Dawn Hawkins
Pizza delivered to wrong address, employee/supervisor I tried calling to correct was rude and accusing me of yelling. When I tried to confirm the address and phone number she hung up on me. When I tried to call back she picked up and hung up again. Very rude, not helpful and disrespectful. This could have gone a lot better had there been an apology and an ounce of respect.
Service: 1
Brian Wilson
Do not order from here. Super rude! ZERO CUSTOMER SERVICE!
Atmosphere: 1
Food: 1
Service: 1
Breyden Harvey
This place sucks the people are super rude and their bathroom smells like cigarettes will never eat here again
Atmosphere: 2
Food: 1
Service: 1
gavin.ross_
The woman at the front counter was super disrespectful .
Atmosphere: 1
Food: 3
Service: 1
Jojo Atwell
bathroom smells like cigs customer service was horrible cashier was very disrespectful
Atmosphere: 1
Food: 1
Service: 1
Christian Bonds
I placed an order online early in the day to be picked up at 5:30 pm. The app did not show my order however it charged my card. I called to confirm the order but was told it doesn’t show up until 5pm. I called a few minutes after 5 to confirm the order and was met with a lady that said they are busy and doing their best. Did not ask what my order was or would confirm that it existed. She then hung up on me. My pizza did not get delivered until 7:30pm, 2 hours after my requested delivery time and the food was cold. When I requested a refund for the atrocious customer service and late and cold food I was told that they can’t do it. Absolutely horrendous how Alaina runs her store and allows her employees to treat their paying customers. I have been a long time customer Papa John’s until today. Never again and I will make sure everyone I encounter knows the same story.
Atmosphere: 1
Food: 1
Service: 1
Dawn Leonard Hawkins
Order delivered to the wrong address, double checked the order and correct address is in it, employee that answered the phone was rude, unapologetic and disrespectful. Kept accusing me of yelling at her then proceeded to hang up on me. I tried to call back and she screamed into the phone my pizza was being delivered and hung up. I tried calling back to verify they did indeed have the right address but she hung out on me again. After I finally was able to talk to someone they read the wrong address. I verified my order address from the app and said please I’d just like to double check. She tried to say I gave the wrong address so I asked her if I could screenshot my order to her. She said that was not necessary and confirmed the correct address.
Tiffany Banye
They sent the wrong pizza and I called 4 times trying to speak to someone about it and when I finally got on the phone with the store the LADY (wish I had gotten her) had a BAD attitude!!!!!!!!! I spend too much money at Papa John’s for someone to have an attitude with me. I WILL NOT BE ORDERING FROM THEM AGAIN!!!!!!!!!! Work on your customer service!
Atmosphere: 1
Service: 1
Barbara Corkern
We ordered two large pizza from Papa John’s in Walker La.
The man that took our order was extremely helpful and friendly , our ordered arrived within 45 minutes . The two large pizzas were outstanding! I would say they were probably the best pizzas I have ordered in a very long time . Just the right amount of ingredients and the amount of sauce was perfect . The delivery man was friendly and very respectful.
Thank you Papa John’s , Great job and Great Pizza 🍕❤️
I called in to the call center using the local number. They had technical difficulties with their system and transferred me to the store. This lady answered and said I would have to call the call center - they are too busy. I explained I did - and that I was transferred to the store. She said well hold on - and put me on hold for 25 MINUTES without checking on me. I had enough time to drive here, still on hold, and she was so rude in person. CUSTOMER SERVICE 0 stars! Good pizza 5 stars
I asked her name and she refused to answer. She didn’t want to own up to her poor customer service.
All she needed to do was take my order for 2 pizzas for pick up.
Atmosphere: 1
Food: 5
Service: 1
Baxter Hudspeth
Manager is very rude.
Atmosphere: 1
Food: 2
Service: 1
Sheri Neathery
Local walker Papa John’s manager refused to take a phone order. She wanted me to place order through the call center which takes jobs away from locals. The times when I have tried to use the call center my order was always wrong so a local manager told me to call them directly to place my order. Since the Walker manager refused I called the Denham Springs store and she gladly took my phone order.
Andrew Smith
Instead of asking if we'd like our delivery for pick up, they just completely voided our order. When we call back, we get transferred to some stupid call center.
Atmosphere: 1
Food: 1
Service: 1
Erica Pekins
Always fast and delicious! Employees are always friendly and efficient.
Ordered pizza ahead of time. We waited in the car until it said ready on the app. I go in and it's not even ready and they're still making it. The tracker is a joke. Why put it as ready if it's not ready?
Atmosphere: 2
Food: 5
Service: 2
Pizza delivered to wrong address, employee/supervisor I tried calling to correct was rude and accusing me of yelling. When I tried to confirm the address and phone number she hung up on me. When I tried to call back she picked up and hung up again. Very rude, not helpful and disrespectful. This could have gone a lot better had there been an apology and an ounce of respect.
Service: 1
Do not order from here. Super rude! ZERO CUSTOMER SERVICE!
Atmosphere: 1
Food: 1
Service: 1
This place sucks the people are super rude and their bathroom smells like cigarettes will never eat here again
Atmosphere: 2
Food: 1
Service: 1
The woman at the front counter was super disrespectful .
Atmosphere: 1
Food: 3
Service: 1
bathroom smells like cigs customer service was horrible cashier was very disrespectful
Atmosphere: 1
Food: 1
Service: 1
I placed an order online early in the day to be picked up at 5:30 pm. The app did not show my order however it charged my card. I called to confirm the order but was told it doesn’t show up until 5pm. I called a few minutes after 5 to confirm the order and was met with a lady that said they are busy and doing their best. Did not ask what my order was or would confirm that it existed. She then hung up on me. My pizza did not get delivered until 7:30pm, 2 hours after my requested delivery time and the food was cold. When I requested a refund for the atrocious customer service and late and cold food I was told that they can’t do it. Absolutely horrendous how Alaina runs her store and allows her employees to treat their paying customers. I have been a long time customer Papa John’s until today. Never again and I will make sure everyone I encounter knows the same story.
Atmosphere: 1
Food: 1
Service: 1
Order delivered to the wrong address, double checked the order and correct address is in it, employee that answered the phone was rude, unapologetic and disrespectful. Kept accusing me of yelling at her then proceeded to hang up on me. I tried to call back and she screamed into the phone my pizza was being delivered and hung up. I tried calling back to verify they did indeed have the right address but she hung out on me again. After I finally was able to talk to someone they read the wrong address. I verified my order address from the app and said please I’d just like to double check. She tried to say I gave the wrong address so I asked her if I could screenshot my order to her. She said that was not necessary and confirmed the correct address.
They sent the wrong pizza and I called 4 times trying to speak to someone about it and when I finally got on the phone with the store the LADY (wish I had gotten her) had a BAD attitude!!!!!!!!! I spend too much money at Papa John’s for someone to have an attitude with me. I WILL NOT BE ORDERING FROM THEM AGAIN!!!!!!!!!! Work on your customer service!
Atmosphere: 1
Service: 1
We ordered two large pizza from Papa John’s in Walker La. The man that took our order was extremely helpful and friendly , our ordered arrived within 45 minutes . The two large pizzas were outstanding! I would say they were probably the best pizzas I have ordered in a very long time . Just the right amount of ingredients and the amount of sauce was perfect . The delivery man was friendly and very respectful. Thank you Papa John’s , Great job and Great Pizza 🍕❤️
Restaurantji Recommends
I called in to the call center using the local number. They had technical difficulties with their system and transferred me to the store. This lady answered and said I would have to call the call center - they are too busy. I explained I did - and that I was transferred to the store. She said well hold on - and put me on hold for 25 MINUTES without checking on me. I had enough time to drive here, still on hold, and she was so rude in person.
CUSTOMER SERVICE 0 stars!
Good pizza 5 stars
I asked her name and she refused to answer. She didn’t want to own up to her poor customer service.
All she needed to do was take my order for 2 pizzas for pick up.
Atmosphere: 1
Food: 5
Service: 1
Manager is very rude.
Atmosphere: 1
Food: 2
Service: 1
Local walker Papa John’s manager refused to take a phone order. She wanted me to place order through the call center which takes jobs away from locals. The times when I have tried to use the call center my order was always wrong so a local manager told me to call them directly to place my order. Since the Walker manager refused I called the Denham Springs store and she gladly took my phone order.
Instead of asking if we'd like our delivery for pick up, they just completely voided our order. When we call back, we get transferred to some stupid call center.
Atmosphere: 1
Food: 1
Service: 1
Always fast and delicious! Employees are always friendly and efficient.
Atmosphere: 5
Food: 5
Service: 5
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