Santa Fe Burrito Grill Acton
297 Main St, Acton
(978) 274-2679
Recent Reviews
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The portions were very generous and the place ran like clockwork.
This is primarily a take out place.
Atmosphere: 2
Food: 5
Service: 4
Build your own burrito, pick your protein, pick you ingredients and pick your heat level.
Atmosphere: 3
Food: 4
Service: 5
I had a disappointing experience at this place. We were overcharged for our food, charged for 3 items instead of 2, and weren’t given a receipt at the time of purchase. I only realized the discrepancy after checking my bank transaction text and noticing the charge was higher than expected.
I called the restaurant to get a breakdown, and initially they couldn’t even find our order. Eventually, they acknowledged the mistake and admitted to charging us for an extra item. When I asked for a refund, I was told I’d have to come back in person, even though I had already driven quite a distance away. I mentioned I could return the next day, but the staff member (who identified himself as Ricardo) then changed his response and claimed they had already refunded the amount to my card. As of now (a full day later), no refund has appeared on my account, not even as a pending transaction.
To be fair, I should have double-checked the transaction earlier. That would have saved me some back-and-forth. But it’s the lack of transparency and inconsistent responses that left a bad impression. Small things like this, especially when mishandled by staff, really hurt a business’s reputation.
I’m now planning to go back to this place in person to ask for a refund on the miscalculation.
Atmosphere: 2
Food: 3
Service: 1
The burritos I’ve had there are tasty and a pretty good size. The queso is a bit too salty for me personally but the guacamole is good. I think the food is much better than Chipotle. I also really like the outdoor seating.
Atmosphere: 3
Food: 5
Service: 5
Fast friendly officent ! my burrito i built to taste good !! Exactly what I needed for my half hour lunch break ! Went on a Monday my friend told me they have deals also notices a taco Tuesday advertising I'm happy thank you I will be back!! Ps : and the rice ain't soggy xxoox ty good work employees!!!
Atmosphere: 5
Food: 4
Service: 5
Absolutely the worst Mexican I’ve ever had in my life. I don’t know how they still are open. Food is very bland and wicked salty with no flavor. Also wicked expensive, small servings and don’t even give chips when you order food last time I ever go there everything is cold and gross
Better than Chipotle or Moe's this place absolutely taste very well delivered
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bowl
Good food. Great service. Busy on a Sunday night before close, you know it's good.
Portions are good. Food was fresh even this close to closing.
I would go again.
Atmosphere: 5
Food: 5
Service: 5
I been in other locations since they open. Always been great, this place is very disappointing. The portion of one taco just with 4 pieces of chicken was ridiculous. I went back to the counter to point to them and one of the employees told me that's the portion and started explaining bla bla bla.... I asked for the Manager and he said he wasn't there. They should have consistency if they are carrying the same name.
Atmosphere: 2
Food: 4
Service: 1
Great burritos, very tasty.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
My 8yo son was craving tacos, we tried this spot, we are not from the area. We were pleasantly surprised by how amazing the food was. The burritos are HUGE and delicious! Must try if you are in the area!
Atmosphere: 5
Food: 5
Service: 5
Delicious! The food is so fresh and tasty. I can’t get enough of it, and there are healthier options like the bowl instead of the burrito.
Atmosphere: 5
Food: 5
Service: 5
Friendly staff and the best Burritos I've had in the Boston area
Atmosphere: 5
Food: 5
Service: 5
Definitely doesn’t deserve 4.5 rating.
Food : nothing special, portions are cheap specially the kids menu.
Gives you the felling that the owner is the cashier
Atmosphere: 3
Food: 2
Service: 3
Beautiful Mexican restaurant, located by a main road, with a free parking lot. Colorful and cheerful interior decor with vacation scenes, pleasant and lively Mexican music. Comfortable seating, clean restrooms.
Tasty, fresh and authentic food, good size portions, fair prices, good service. They even have a recycling bin for bottles.
Very good experience, recommended :-)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Burrito
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