Dunkin'

389 Main St, Agawam
(413) 786-4828

Recent Reviews

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Filadelfia Polivenco

today, approximately at 5.30 pm, my 6 y.o daughter tried to make her first order at drive through. worker who was taking her order laughed at her!!! whoever you were there know , you made her to cry! worst experience of my life!! i just regret i didn't get inside to look at you and ask you to apologize to her! very unprofessionally and rough!

Atmosphere: 1

Food: 1

Service: 1

Jamie Wheeler

I drive past this location to go to and from work. With that being said, I normally go OUT of my way to go to another Dunkin’ because this one is so terrible. But today I placed a mobile order and immediately regretted it when I got to the location. I sat in the drive-thru for a while and it never moved. I parked, went inside and told them I was waiting on a mobile order. Still took forever to get my two drinks. This location is a joke, never again. I wish I could give zero stars.

Atmosphere: 1

Food: 1

Service: 1

Zachary LaBroad

Whether you order drive thru or inside, service always takes forever and you have a 50-50 shot that your order will be messed up.

Atmosphere: 1

Food: 2

Service: 1

Michael Houle

When you feel like you hit the lottery when they finally get your very simple coffee order, correct

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Bagel

Alexa Castellano

Ordered a plain cream cheese bagel and they put egg cheese snd bacon on it. I ordered the loaded hash browns with no cheese but it had cheese. It’s correct on the receipt so I know I didn’t order it wrong. I was very polite when I called and they said they could remake it but I door dashed for a reason.

From experience, The manager isn’t very nice as well. Last time my mom went they said to her that they are wasting food when THE APP put the order thru twice. They throw donuts away everyday so how they gonna say they wasting food?? It isn’t rocket science. Do not come here. They get orders wrong every time.

Atmosphere: 2

Food: 1

Service: 1

Recommended dishes: Dunkin' Lemonade Refreshers

Stef Morgan

Every.single. Time, I go to Dunkin which is a lot. I’m always polite and appreciative yet not once have I ever gotten the drink I ordered. It’s always plain latte or whatever in a cup flat lid. NEVER THE WHIPPED CREAM AND OTHER GOOD GOODS I SEE IN THE PICTURE RIGHT ON THE MENU. I does NOT matter what I order it’s always lazily made and not what I paid for! Please step it up Dunkin! It’s not that hard to follow the simple recipe right in front of you 😤

Atmosphere: 3

Food: 1

Service: 3

David Meyer

It's Dunkin!

Atmosphere: 5

Food: 5

Service: 5

Carmino Santaniello

Nice place very friendly service and fast hot coffee

Food: 5

Service: 5

Recommended dishes: Dunkin Donuts, Egg and Cheese

Broku

For some reason this Dunkin has a hard time making hot espresso drinks. Medium latte and almost every visit, the cup is only filled half way. Come on, do better and pay attention. Excuses only go so far.

Atmosphere: 2

Service: 3

Justin Slater

This Dunkin Donuts absolutely sucks, I tried ordering a Maple Bacon Sandwich with no egg and just substitute sausage. Seemed like rocket science for them to just take the egg off, and when she made my sandwich she didn’t even melt the cheese. The manager was really unfriendly and even when I wanted the sandwich made the way i wanted she wanted me to pay extra for the meat. Usually this place is friendly but today they really missed the mark. Clearly they don’t have any competent employees that can take a food order.

Atmosphere: 1

Food: 1

Service: 1

Taryn Conway

have a 20-30 minute line easily every morning

Service: 1

Eliza Lopez

Better off spending your money elsewhere

Atmosphere: 1

Food: 1

Service: 1

nelly korniyenko

Long wait time at the drive thru.

Leanna Volkova

they don’t clean their machines till they close ❤️ i love them.

Service: 5

Recommended dishes: Coolatta

Bonnie D (B)

Clean, polite and a pleasure environment.

Atmosphere: 5

Food: 5

Service: 5

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