To the Dunkin' manager: Please add honey to your inventory; it complements tea and enhances the customer experience. Otherwise, service and product quality are excellent. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Alex maple
The agawam location that I went to they need better service the woman didn't add enough mocha to my coffee and so all I could take was coffee grounds they need more positive people there and less attitude towards customers service with a smile.
Atmosphere: 4
Food: 3
Service: 2
Demetrios Kanavaros
It's a Dunkin.
Atmosphere: 3
Food: 3
Service: 3
Michael Baker
I ordered a simple coffee with 2 creams and 2 swirls. The girl gives me 6 swirls on top of 4 sugars. Like she was trying to give me diabetes or something.
Frederick Kotowski
Not much to say, it's just another dunkin. Nothing special, nothing tastes great but not awful
Atmosphere: 2
Food: 3
Service: 2
Minou Brito
Ordered a frozen hazelnut coffee and a toasted bagel with cream cheese. Got a hot coffee and a cold bagel with cream cheese. My kid ordered a frozen matcha latte, which is in the app. Was told that there was not such a drink and she had to accept the iced one. When I asked to have my drink switched to the frozen as I ordered, was given an attitude.
Recommended dishes: Bacon & Cheddar Omelet Bites, Bagel with Cream Cheese Spread, Egg and Cheese, Avocado Toast
pete bartini
Very slow and poor service in
Kaitlyn Hayes
Absolutely rude customer service to me and the woman in front of me. I will be choosing a new coffee and breakfast place, even though they’re on my way to work. The manager did not even want to fix their staff’s attitude, the whole experience was just bad
Atmosphere: 1
Food: 1
Service: 1
marc riel
They don't know how to make coffee they way you ask
Atmosphere: 2
Food: 3
Service: 3
HumanNamedCasey
Angela was amazing and insisted on helping me carry a large order to my car. She even ran back in and out to grab me straws I forgot to grab. Very nice woman (:
Went there today and ordered a iced chi late with almond milk and a frozen chocolate. Received iced late and frozen coffee. I can't even drink a regular late because espresso does not agree with my stomach and my daughter doesn't like coffee.. Tried to call and no one answered. Great customer service..
Casey Tammaro
Angela was amazing and insisted on helping me carry a large order to my car. She even ran back in and out to grab me straws I forgot to grab. Very nice woman (:
Atmosphere: 5
Food: 5
Service: 5
leonides rios
Very good courtesy
Atmosphere: 5
Service: 5
Richard Dialessi
Worst fast food restaurant experience I've ever had. We were given confusing, rude, and condescending demands by their cashiers to use a different register....back and forth. Then our orders were messed up 3 different ways as they were taken by ear, the blonde who eventually took our order was nice, but we weren't given knives and cream cheese. Another employee slapped our order in front of us and rudely said "here you go". Then a purple haired employee gave my girlfriend a angry look and practically growled at her. I ordered a grilled cheese sandwich and after almost an hour of waiting they still didn't bring it to the desk. I had to go back and re-order it and they charged me a second time while insultingly looking at me and using a harsh tone saying "ready to pay?". I will never dine at that lowly establishment again, do not recommend!!!
Atmosphere: 1
Food: 1
Service: 1
Kaelynn Lynde
ordered a churro latte and an avocado toast, got my latte and it was fantastic but i got my toast and there was no bacon on it,it didn’t taste good either. service was a 5/10 we had a new guy take our order which was fine but the girl who made the food was very annoyed with us ordering it and gave a bad attitude.
To the Dunkin' manager: Please add honey to your inventory; it complements tea and enhances the customer experience. Otherwise, service and product quality are excellent. Thank you.
Atmosphere: 5
Food: 5
Service: 5
The agawam location that I went to they need better service the woman didn't add enough mocha to my coffee and so all I could take was coffee grounds they need more positive people there and less attitude towards customers service with a smile.
Atmosphere: 4
Food: 3
Service: 2
It's a Dunkin.
Atmosphere: 3
Food: 3
Service: 3
I ordered a simple coffee with 2 creams and 2 swirls. The girl gives me 6 swirls on top of 4 sugars. Like she was trying to give me diabetes or something.
Not much to say, it's just another dunkin. Nothing special, nothing tastes great but not awful
Atmosphere: 2
Food: 3
Service: 2
Ordered a frozen hazelnut coffee and a toasted bagel with cream cheese. Got a hot coffee and a cold bagel with cream cheese. My kid ordered a frozen matcha latte, which is in the app. Was told that there was not such a drink and she had to accept the iced one. When I asked to have my drink switched to the frozen as I ordered, was given an attitude.
Recommended dishes: Bacon & Cheddar Omelet Bites, Bagel with Cream Cheese Spread, Egg and Cheese, Avocado Toast
Very slow and poor service in
Absolutely rude customer service to me and the woman in front of me. I will be choosing a new coffee and breakfast place, even though they’re on my way to work. The manager did not even want to fix their staff’s attitude, the whole experience was just bad
Atmosphere: 1
Food: 1
Service: 1
They don't know how to make coffee they way you ask
Atmosphere: 2
Food: 3
Service: 3
Angela was amazing and insisted on helping me carry a large order to my car. She even ran back in and out to grab me straws I forgot to grab. Very nice woman (:
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Went there today and ordered a iced chi late with almond milk and a frozen chocolate. Received iced late and frozen coffee. I can't even drink a regular late because espresso does not agree with my stomach and my daughter doesn't like coffee.. Tried to call and no one answered. Great customer service..
Angela was amazing and insisted on helping me carry a large order to my car. She even ran back in and out to grab me straws I forgot to grab. Very nice woman (:
Atmosphere: 5
Food: 5
Service: 5
Very good courtesy
Atmosphere: 5
Service: 5
Worst fast food restaurant experience I've ever had. We were given confusing, rude, and condescending demands by their cashiers to use a different register....back and forth. Then our orders were messed up 3 different ways as they were taken by ear, the blonde who eventually took our order was nice, but we weren't given knives and cream cheese. Another employee slapped our order in front of us and rudely said "here you go". Then a purple haired employee gave my girlfriend a angry look and practically growled at her. I ordered a grilled cheese sandwich and after almost an hour of waiting they still didn't bring it to the desk. I had to go back and re-order it and they charged me a second time while insultingly looking at me and using a harsh tone saying "ready to pay?". I will never dine at that lowly establishment again, do not recommend!!!
Atmosphere: 1
Food: 1
Service: 1
ordered a churro latte and an avocado toast, got my latte and it was fantastic but i got my toast and there was no bacon on it,it didn’t taste good either. service was a 5/10 we had a new guy take our order which was fine but the girl who made the food was very annoyed with us ordering it and gave a bad attitude.
Atmosphere: 2
Food: 4
Service: 2
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