Friendly's
19 Springfield St, Agawam
(413) 786-4466
Recent Reviews
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Great carry out order. Ready when promised and accurate.
Atmosphere: 5
Food: 5
Service: 5
Today I went into this Friendly's and was treated so unkind compared to other customers. I am not sure if they are not okay with people of color coming into their restaurant but it definitely showed tonight. The person at the to go window was super sarcastic and rude and approached me like if I didn’t belong there. As he greeted everyone else and told them have a great night and drive home safe. When my order was ready as everyone else received an “excuse me your order is ready” I was met with a wave down, bag thrown on the counter and a look of disgust and not two words uttered after that. I am really disappointed in this encounter as I’ve never experienced such inconsiderate treatment at an establishment I visit often. I do not plan on returning to this location and advise anyone else of color to be watchful of this behavior because it is not ok!
Atmosphere: 1
Service: 1
We only stop for ice cream which is always good at Friendly's. The only issue with that part of the plaza is that it is pretty dark corner of the lot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Sundae
Supernatural melts on sourdough bread were actually really good! Nice waitress. Ice cream too!
Atmosphere: 4
Food: 4
Service: 4
Friendly (no pun intended) service, good food and great prices.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Friendly's Patty Melt, Honey BBQ Burger
Don't let the name on the sign fool you, this place had exceptional service. Dart boards would be a plus.
Atmosphere: 5
Food: 5
Service: 5
The name is deceiving, they are far from friendly. Extremely rude and unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Classic Friendlys food and atmosphere. We were there right before closing so seemed a slower than we expected but the staff was lovely and very attentive to food allergies
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Reese's Pieces Sundae, Ice Cream Sundae
Great service, great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Reese's Pieces Sundae, Salads, Hamburger, Friendly's Patty Melt, Ice Cream Sundae
I like it
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Came here for a bite to eat with my family on Sat 8/9 at 8pm.
As we stood waiting to be seated, a male server seemed very annoyed we were there based on his demeanor. Very unpleasant, no smile, no hello--nothing!!!! From the moment we walked in, I felt we were not welcomed perhaps since they close at 9 and it was a hassle to have more customers during the last hour of service.
The food was ok--not the worst, not the best. I do feel it is expensive for the quality. Over the years, the Friendly´s franchise has definetly lowered their standards. A once booming restaurant chain is now like a ghostown on a Saturday night.
My experience went downhill quickly after I witnessed an interaction between the female server and a customer. An elderly lady in a motorized wheelchair came in with another woman around the same age. The woman requested to sit in one area of the restaurant. The female server indicated ¨no--your wheelchair needs to be out of the way--we can´t have you in the way.¨ The lady in the wheelchair was very embarassed and upset and they both decided to leave. As they were leaving, the woman indicated they were going to file a report. The female server stated ¨go right ahead.¨
I have been a server for 20 plus years. I understand the public can be frustrating but c´mon! That was highly inappropriate and demeaning. Perhaps the management needs to re-structure and employ staff that can better handle public interactions.
Atmosphere: 2
Food: 2
Service: 1
Love this blast from my nostalgic past. Love their senior menu as well. More restaurants should follow this lead, as senior appetites are more like kids, and I don't like to waste food--especially at today's prices. Can't beat their ice creams.😋
Atmosphere: 4
Food: 5
Service: 4
Love This Place!
Atmosphere: 5
Food: 5
Service: 5
Great all-around restaurant! Excellent service, nice staff, and great food...what more can you ask for. Even when I had an issue with my order, they remade my order free of charge and without any hassle. I highly recommend coming here.
Atmosphere: 5
Food: 5
Service: 5
The ice cream was sooo good!! The burgers and sandwiches were amazing.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Ice Cream Sundae
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