McDonald's
868 Suffield St, Agawam
(413) 786-6863
Recent Reviews
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Avoid at all costs. Service is terrible and the woman who's taken my order the past several times seems to be hard of hearing, requiring me to correct her several times per order. Additionally, the modifications I had to correct her on still made it to me incorrect, with condiments that I specifically requested to not be on my food. On top of all that, my burgers were both stale.
Atmosphere: 1
Food: 1
Service: 1
Good food and friendly customer service
Atmosphere: 4
Food: 4
Service: 3
Fine if you are going through the drive through, will blatantly ignore customers that go in and order at the register, they will look right at you and wait to you give up and leave; this last time 13min and I just gave up and walked out. Company needs to get rid of the drive through timing incentives they give their employees; they disincentivize all the other aspects of good customer service
Atmosphere: 1
Food: 5
Service: 2
Walking into this McDonald’s felt like stepping into a sitcom no one asked for. The food was aggressively mid, and my Dr Pepper was so flat it could’ve doubled as tap water. The lobby wasn’t the worst I’ve seen, but let’s just say “clean” is more of a vibe they aspire to than an actual state of being.
The staff seemed decent enough, but my order came out missing sauce and drinks — a bold choice for a place that kind of specializes in, you know, food and drinks. Meanwhile, a grasshopper was casually hopping around the lobby like it was the new mascot, and some of the guests added just enough annoyance to make the whole scene feel like background extras in a reality show.
Not the worst McDonald’s on Earth, but definitely the kind of spot where you leave with a story.
But at least I got my kuromi ✌🏻
Atmosphere: 2
Food: 2
Service: 2
Review: ⭐⭐⭐
Food was so good. I rolled in expecting a quick bite and left with two Happy Meals, both with different toys — which, let's be honest, is a rare win these days. One was a tiny race car, the other a weird plastic animal hybrid, but both were the kind of cheap joy you only get at McDonald’s. Fries were hot, salty, golden — the kind of fries that make you remember why you put up with their broken ice cream machines and random menu changes. Nuggets? Crispy perfection. Not a soft spot in sight. And the Sprite? Electrified my soul like a defibrillator made of citrus lightning.
But let’s talk about the atmosphere… wild. Honestly, it was like walking into the first five minutes of a reality TV show no one gave permission to film. Behind the counter, I heard what can only be described as moaning — not pain, not anger, just… moaning. Maybe exhaustion? Maybe existential dread? Either way, someone back there was either stretching or surrendering to the void. It added an oddly human flavor to the visit.
Now. The real scene-stealers? Three twinks in head-to-toe Christian merch — I’m talking oversized cross necklaces, scripture-quote hoodies, the works — just absolutely losing their minds. Not over the food, not over a messed-up order. No. A grasshopper. A literal grasshopper that had wandered into the dining area and clearly did not sign up for the chaos it unleashed.
These boys — and they were boys, spiritually if not legally — started shrieking like they’d seen a ghost tap dance across the tile. Standing on benches, knocking over a tray, one of them even yelled, “God, why would you make this?” which had me doubled over in tears. Meanwhile, staff are trying to mop floors and hand out apple slices while this little apocalypse unfolds five feet from the soda machine.
To make matters worse, they started getting mouthy with the crew — calling the worker lazy for not “handling the insect situation.” Like, my guy, you’re wearing a shirt that says “Love Thy Neighbor” and you’re out here verbally assaulting a 17-year-old trying to restock straws. The irony was so thick you could butter toast with it.
Through it all, the staff were saints. No yelling, no drama — just pure, hardened professionalism with the occasional dead-eyed stare into the distance. You could tell this wasn’t their first rodeo. Honestly, they deserve a raise, a vacation, and probably therapy after that shift.
In summary: food slapped, toys delivered, and I witnessed a biblical-level meltdown over a bug and a side of fries. 10/10 experience. Will absolutely return.
Atmosphere: 2
Food: 5
Service: 5
if i could rate it zero stars i would friend placed a mobile order so it would be ready when we got there we went to pick it up and waited over an hour for a SINGULAR quarter pounder and a medium coke. No one came on the speakers in the drive thru and they let everyone sit there waiting to order with no communication. Horrible attitudes from the staff. Overall bad experience
Waited 30 minutes for a single cheeseburger. Manager is rude and workers ignore the customers. Don’t come here if you’re in a rush.
Atmosphere: 1
Food: 2
Service: 1
A good and clean McDonald's.
Good service
Atmosphere: 1
Food: 5
Service: 5
When a person gets table to eat in, service it means something. That might mean that they are deaf and cannot hear the unmotivated worker behind the counter. Not following procedure for table service is why you received a poor rating this trip.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Love their service fast the best one I honestly hate going throw drive throw but this one didnt take long what so ever they were quick and good Custumer service
Atmosphere: 5
Food: 5
Service: 5
Drive through took 30minutes at 930pm on a Saturday night. Food was fine but McDonald's drive through should never take that long. There were only 3 cars ahead of me.
Food: 4
Service: 1
The workers are very loud while I’m eating and I feel really uncomfortable when the workers start swearing at each other. There’s one manager I think her name is Amanda but every time she takes my order at the register she always gives me attitude and starts swearing when she calls my order or other peoples order it’s very unprofessional. She tells her business that I don’t need to know for example what she said that she has HIV and when or when not she gets her period is very disgusting and she should be talked to or fired. Never eating there again.
Atmosphere: 1
Food: 1
Service: 1
Very clean place
I tried to use points to get a sandwich and it didn't work and lost 6000 points...🤬
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