Starbucks is always Starbucks qoe. Drinks are great. Expensive of course. Lately, I get one then make my own after figuring out the ingredients. Much cheaper.
Atmosphere: 5
Food: 5
Service: 5
Rhea C
the service is terrible , they will deny you to modify your drink
Atmosphere: 1
Food: 1
Service: 1
Joe Sezzz
Lousy pick-up window setup can't find the drive thru
Parking: During the BigE it's a nightmare to park
Atmosphere: 1
Food: 5
Service: 5
Cheyenne Plante
No issues with this location thus far. Staff is kind. Just wanted to give a shout out to whoever drew the space cat on my cup 2/3/25. You rock!
Jeremy Edmunds
At 22 Main Street in Agawam, Massachusetts, stands what might be the most unintentionally gothic Starbucks in America. Sporting a modest 3.5-star rating, this location manages to blend standard corporate coffee shop efficiency with what appears to be an aesthetic borrowed from a medieval monastery's coffee hour. The exterior features an array of black-hooded umbrella stands that, particularly under overcast skies, create an unexpectedly ominous welcome committee for caffeine seekers.
The architectural contrast is striking - while the exterior embraces a darker industrial aesthetic with brick and metal paneling, the interior reveals a surprisingly upscale and modern space. Ambient cove lighting bathes the space in a warm glow, illuminating an impressive central merchandise display that's larger than typical Starbucks locations. The counter layout suggests this is a high-volume location, designed for efficient customer flow while maintaining all proper safety protocols.
Speaking of safety, the location ticks all the regulatory boxes: proper handicap parking with stern $300 fine warnings, secure safety railings, clear emergency exits, non-slip commercial flooring, and properly mounted digital menu boards. The drive-thru is clearly marked for those who prefer to avoid the gaze of the hooded sentinels altogether. However, some concerns merit attention: the outdoor furniture placement requires regular monitoring to maintain accessible pathways, the extensive center merchandise display needs careful management to prevent tripping hazards, and those distinctive umbrella stands should be routinely checked for stability in strong winds.
Closing at 9 PM daily, this location presents a unique study in contrasts. While the exterior might suggest you've stumbled upon a secret society of coffee enthusiasts, the interior offers a welcoming, if unusually atmospheric, Starbucks experience. The 3.5-star rating feels appropriate - it's a perfectly competent coffee shop that just happens to look like it might occasionally host meetings of the Order of the Dark Roast. The unexpectedly gothic exterior elements, combined with the warm, modern interior and strict adherence to safety protocols, create a Starbucks location that's memorable for all the right (and slightly spooky) reasons.
Whether the distinctive design choices were intentional or not, this Agawam location has created something unique in the usually predictable world of corporate coffee shops - a place where you can get your standard Frappuccino with a side of mild existential intrigue. Just remember to bring your umbrella on rainy days; you'll have to brave the hooded figures to retrieve it, but at least you'll stay dry.
Atmosphere: 3
Food: 4
Service: 4
Karla Perez
12/20/24 Update: Still can never connect to the WiFi but the coffees are amazing. This location has become my go to even after that bad experience I had the first time.
I went this morning with my own cup and i thought i was imagining my drink being done in less than 7 sips. So I went back to get another. It took less than 3 minutes for me to finish the drink I bought. It was a whole cup of ice. That’s ridiculous. The drink was gone before i made it to trinity health clinic. Please reconsider the amount of ice put in cups because this issue doesn’t happen at the others stores. I never have to ask for less ice.
Atmosphere: 5
Food: 5
Service: 5
Mary Ann Argiro
Starbucks is Starbucks, coffee is pretty consistent. As far as atmosphere, the over overhead duct system is extremely noisy and makes it difficult to hear people sitting right next to you. It was also freezing, and when the fans kicked in, it was colder not warmer. Like they don't want people to hang out. Very poor design.
Atmosphere: 1
Food: 4
Service: 4
Nahida Ayouba
This place is really amazing and the staff is very knowledgeable and friendly. I always get my pink drink there and they always make it the way I like it. You should definitely check this location out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chocolate Brownie
Vadim Loban
Really like the music they play here. Nice furniture. Perfect location.
I usually never go to Starbucks, but I was in a pinch, and Starbucks was the easy choice at the moment. I asked for a small hazelnut coffee. I wish I knew it was a syrup they just pumped into the coffee. It was disgusting. It would have been tolerable, but there was just an overwhelming amount of syrup. The ratio was definitely off. Other than the coffee tasting horrible, the service was good! The dude at the window was cool and punctual.
Atmosphere: 5
Food: 3
Service: 5
Morgan DiBacco
I want to give this location more stars. Some will say shame on me because I went to Starbucks at 11:30am on a Saturday. However, waiting in line in Starbucks drive through for 45 minutes is a little intense. Also, at this location, the drive thru is only one lane so I couldn’t even change my mind and leave we were stuck. lol
Perhaps shut off Mobile pickup if you drowning in, in-store orders and the death trap drive thru you have. Also consider adding a reasonable pickup time for in mobile pickup. I have been waiting for 30 mins and the horde of people waiting in store have been waiting up to an hour.
If you understaff then a you can't operate as a fully staffed, its causing issue with your customers. You need to make changes.
Cheryl King
1st time stopping went in drive thru very very slow took me 20 minutes to get out of there and guy in front of me waited forever to get his order taken at the end young girl handed me my hot tea and then I get to were I was going they put no cream in it 😔 they need to step up there game cars were in drive thru wrapped around building!!!!!
Atmosphere: 5
Food: 5
Service: 2
Danielle J
Super friendly staff, and they make the most perfect espresso! Going to this Starbucks is the best part of my day. Thank you for making each experience wonderful!
I like the macha latte here is the best!
Atmosphere: 4
Food: 5
Service: 4
Starbucks is always Starbucks qoe. Drinks are great. Expensive of course. Lately, I get one then make my own after figuring out the ingredients. Much cheaper.
Atmosphere: 5
Food: 5
Service: 5
the service is terrible , they will deny you to modify your drink
Atmosphere: 1
Food: 1
Service: 1
Lousy pick-up window setup can't find the drive thru
Parking: During the BigE it's a nightmare to park
Atmosphere: 1
Food: 5
Service: 5
No issues with this location thus far. Staff is kind. Just wanted to give a shout out to whoever drew the space cat on my cup 2/3/25. You rock!
At 22 Main Street in Agawam, Massachusetts, stands what might be the most unintentionally gothic Starbucks in America. Sporting a modest 3.5-star rating, this location manages to blend standard corporate coffee shop efficiency with what appears to be an aesthetic borrowed from a medieval monastery's coffee hour. The exterior features an array of black-hooded umbrella stands that, particularly under overcast skies, create an unexpectedly ominous welcome committee for caffeine seekers.
The architectural contrast is striking - while the exterior embraces a darker industrial aesthetic with brick and metal paneling, the interior reveals a surprisingly upscale and modern space. Ambient cove lighting bathes the space in a warm glow, illuminating an impressive central merchandise display that's larger than typical Starbucks locations. The counter layout suggests this is a high-volume location, designed for efficient customer flow while maintaining all proper safety protocols.
Speaking of safety, the location ticks all the regulatory boxes: proper handicap parking with stern $300 fine warnings, secure safety railings, clear emergency exits, non-slip commercial flooring, and properly mounted digital menu boards. The drive-thru is clearly marked for those who prefer to avoid the gaze of the hooded sentinels altogether. However, some concerns merit attention: the outdoor furniture placement requires regular monitoring to maintain accessible pathways, the extensive center merchandise display needs careful management to prevent tripping hazards, and those distinctive umbrella stands should be routinely checked for stability in strong winds.
Closing at 9 PM daily, this location presents a unique study in contrasts. While the exterior might suggest you've stumbled upon a secret society of coffee enthusiasts, the interior offers a welcoming, if unusually atmospheric, Starbucks experience. The 3.5-star rating feels appropriate - it's a perfectly competent coffee shop that just happens to look like it might occasionally host meetings of the Order of the Dark Roast. The unexpectedly gothic exterior elements, combined with the warm, modern interior and strict adherence to safety protocols, create a Starbucks location that's memorable for all the right (and slightly spooky) reasons.
Whether the distinctive design choices were intentional or not, this Agawam location has created something unique in the usually predictable world of corporate coffee shops - a place where you can get your standard Frappuccino with a side of mild existential intrigue. Just remember to bring your umbrella on rainy days; you'll have to brave the hooded figures to retrieve it, but at least you'll stay dry.
Atmosphere: 3
Food: 4
Service: 4
12/20/24 Update: Still can never connect to the WiFi but the coffees are amazing. This location has become my go to even after that bad experience I had the first time.
I went this morning with my own cup and i thought i was imagining my drink being done in less than 7 sips. So I went back to get another. It took less than 3 minutes for me to finish the drink I bought. It was a whole cup of ice. That’s ridiculous. The drink was gone before i made it to trinity health clinic. Please reconsider the amount of ice put in cups because this issue doesn’t happen at the others stores. I never have to ask for less ice.
Atmosphere: 5
Food: 5
Service: 5
Starbucks is Starbucks, coffee is pretty consistent. As far as atmosphere, the over overhead duct system is extremely noisy and makes it difficult to hear people sitting right next to you. It was also freezing, and when the fans kicked in, it was colder not warmer. Like they don't want people to hang out. Very poor design.
Atmosphere: 1
Food: 4
Service: 4
This place is really amazing and the staff is very knowledgeable and friendly. I always get my pink drink there and they always make it the way I like it. You should definitely check this location out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chocolate Brownie
Really like the music they play here. Nice furniture. Perfect location.
Parking: Big parking lot
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I usually never go to Starbucks, but I was in a pinch, and Starbucks was the easy choice at the moment. I asked for a small hazelnut coffee. I wish I knew it was a syrup they just pumped into the coffee. It was disgusting. It would have been tolerable, but there was just an overwhelming amount of syrup. The ratio was definitely off. Other than the coffee tasting horrible, the service was good! The dude at the window was cool and punctual.
Atmosphere: 5
Food: 3
Service: 5
I want to give this location more stars. Some will say shame on me because I went to Starbucks at 11:30am on a Saturday. However, waiting in line in Starbucks drive through for 45 minutes is a little intense. Also, at this location, the drive thru is only one lane so I couldn’t even change my mind and leave we were stuck. lol
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Sausage Cheddar & Egg Sandwich
Perhaps shut off Mobile pickup if you drowning in, in-store orders and the death trap drive thru you have. Also consider adding a reasonable pickup time for in mobile pickup. I have been waiting for 30 mins and the horde of people waiting in store have been waiting up to an hour.
If you understaff then a you can't operate as a fully staffed, its causing issue with your customers. You need to make changes.
1st time stopping went in drive thru very very slow took me 20 minutes to get out of there and guy in front of me waited forever to get his order taken at the end young girl handed me my hot tea and then I get to were I was going they put no cream in it 😔 they need to step up there game cars were in drive thru wrapped around building!!!!!
Atmosphere: 5
Food: 5
Service: 2
Super friendly staff, and they make the most perfect espresso! Going to this Starbucks is the best part of my day. Thank you for making each experience wonderful!
Atmosphere: 5
Food: 5
Service: 5
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