I did not know that reading was optional. Since the new year anytime I have ever ordered something that order has been screwed up. Sad to say each and every time I have ordered it has been throught the dunkin donuts app.
This time, I ordered an iced coffee, bagel with cream cheese, and a turkey egg and cheese on engkish muffin. Here is the kicker. I ordered at a non peak hour. I go and pick it up and looked in the bag and saw the cream cheese on the side. Again I would understand if it was during peak hours. I turned the bag over and let the items, while still wrapped, slide onto the counter. A stodgy gentleman in a blue sweater and glasses (presuming to be part of the management team) approached me and asked if there was an issue. I provided the individual my issue. After a little bit of deliberation and fixing the issue I apoligized to the person for being difficult to which with no sincerity and much forced restraint of frustration was responded with "Well I do not know how you want me to respond with?"
From a person who has worked in kitchens and gone thru retail and customer services, that was what I would call "one for the books" If able to i would rate 0 to negative starts since the experience was horrid. I would inquire possible staff alteration. There have been times I have gone in and they messed up and when I inquired they were nice and addressed it with a form of empathy and sincerity. This time definitely was not one of those times.
Atmosphere: 3
Food: 2
Service: 1
Sarena
Waited over 10 minutes for my order. Couldn’t even fill my latte to the top :( employees seemed overwhelmed
Atmosphere: 1
Food: 1
Service: 1
Leo Guevara
The morning shift always slow i waited 20 minutes when no one in front of me for a sandwich
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Croissant
Rob G
I almost always come to this Dunkin, Idky it takes them forever. Absolutely poor service.
Atmosphere: 1
Food: 3
Service: 1
Jay Caron
Couldn’t figure out why they weren’t busy at 9am. Found out on my first bite of bagel sandwich. It had dirt in it. Not impressed.
Anaya Shulz
Rude staff with attitudes and crappy drinks
Atmosphere: 1
Food: 2
Service: 1
Joanna Sarno
Every time I go here I am reminded why I don’t go here. Manager is horrible too.
Corry Haskins
Love me my iced coffee! And the strawberry dragon fruit is delicious!!!
Food and coffee was excellent. Fast and fresh. The green goddess wrap was delicious and my coffee was actually made with the oatmilk I paid extra for. I've not had a good Dunkin experience in a long time so this was really nice. I wish this was my local one!
Atmosphere: 5
Food: 5
Service: 5
Luke Massey
Never had a bad experience until this morning I ordered a bacon egg and cheese, blueberry ice coffee and hashbrowns, the only thing I got right was the sandwich. No hashbrowns and a hazelnut coffee.
Atmosphere: 2
Food: 3
Service: 1
Arielle Rizzo
I’m not sure who the lady was that took our order she had long brown hair but her attitude was great, she was kind, and everything was super fast and delicious!
I ordered through the App on 4/211 Empanada & 1 medium Ice Coffee. I was gonna be 5mins late to work but ??♀️ I was hungry and the empanadas are yummy(my opinion). I went through the drive-thru and I dealt with a staff member(happy attitude A+) on the ordering menu/speaker, I said "I'm picking up order for Dianne" he says "ok, it's ready pull up" so I get to the window and he says "that's $4.??" ??♀️ "I paid through the App" he then looked confused and asked if I ordered the 2 drinks already made??♀️No I ordered 1 Medium Ice Coffee(w 4s/4m) then a minute later he hands me my coffee? & says have a good day, I say "ummm I never got my empanada" can you pull up to next window ? now I'm getting pissed cus what should of been quick, easy 2min experience is now a 7min and counting ordeal. So the manager on this Sunday(4/21) morning at 8:45ish comes to the window and says "We ran out of empanadas, sorry" ? I handed my Card to him and said "I want my refund for the amount of the Empanada only" .. 11mins I finally get to leave for work ?STARVING?.
So nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Dunkalatte, Iced Latte, Doughnut, Dunkin' Refreshers, Caramel Iced Macchiato
It’s
Atmosphere: 4
Food: 4
Service: 4
I did not know that reading was optional. Since the new year anytime I have ever ordered something that order has been screwed up. Sad to say each and every time I have ordered it has been throught the dunkin donuts app.
This time, I ordered an iced coffee, bagel with cream cheese, and a turkey egg and cheese on engkish muffin. Here is the kicker. I ordered at a non peak hour. I go and pick it up and looked in the bag and saw the cream cheese on the side. Again I would understand if it was during peak hours. I turned the bag over and let the items, while still wrapped, slide onto the counter. A stodgy gentleman in a blue sweater and glasses (presuming to be part of the management team) approached me and asked if there was an issue. I provided the individual my issue. After a little bit of deliberation and fixing the issue I apoligized to the person for being difficult to which with no sincerity and much forced restraint of frustration was responded with "Well I do not know how you want me to respond with?"
From a person who has worked in kitchens and gone thru retail and customer services, that was what I would call "one for the books" If able to i would rate 0 to negative starts since the experience was horrid. I would inquire possible staff alteration. There have been times I have gone in and they messed up and when I inquired they were nice and addressed it with a form of empathy and sincerity. This time definitely was not one of those times.
Atmosphere: 3
Food: 2
Service: 1
Waited over 10 minutes for my order. Couldn’t even fill my latte to the top :( employees seemed overwhelmed
Atmosphere: 1
Food: 1
Service: 1
The morning shift always slow i waited 20 minutes when no one in front of me for a sandwich
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Croissant
I almost always come to this Dunkin, Idky it takes them forever. Absolutely poor service.
Atmosphere: 1
Food: 3
Service: 1
Couldn’t figure out why they weren’t busy at 9am. Found out on my first bite of bagel sandwich. It had dirt in it. Not impressed.
Rude staff with attitudes and crappy drinks
Atmosphere: 1
Food: 2
Service: 1
Every time I go here I am reminded why I don’t go here. Manager is horrible too.
Love me my iced coffee! And the strawberry dragon fruit is delicious!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Lobby wasn't open past 11pm very very stupid.
Atmosphere: 1
Food: 1
Service: 1
Food and coffee was excellent. Fast and fresh. The green goddess wrap was delicious and my coffee was actually made with the oatmilk I paid extra for. I've not had a good Dunkin experience in a long time so this was really nice. I wish this was my local one!
Atmosphere: 5
Food: 5
Service: 5
Never had a bad experience until this morning I ordered a bacon egg and cheese, blueberry ice coffee and hashbrowns, the only thing I got right was the sandwich. No hashbrowns and a hazelnut coffee.
Atmosphere: 2
Food: 3
Service: 1
I’m not sure who the lady was that took our order she had long brown hair but her attitude was great, she was kind, and everything was super fast and delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Donuts, Croissant
I ordered through the App on 4/211 Empanada & 1 medium Ice Coffee. I was gonna be 5mins late to work but ??♀️ I was hungry and the empanadas are yummy(my opinion). I went through the drive-thru and I dealt with a staff member(happy attitude A+) on the ordering menu/speaker, I said "I'm picking up order for Dianne" he says "ok, it's ready pull up" so I get to the window and he says "that's $4.??" ??♀️ "I paid through the App" he then looked confused and asked if I ordered the 2 drinks already made??♀️No I ordered 1 Medium Ice Coffee(w 4s/4m) then a minute later he hands me my coffee? & says have a good day, I say "ummm I never got my empanada" can you pull up to next window ? now I'm getting pissed cus what should of been quick, easy 2min experience is now a 7min and counting ordeal. So the manager on this Sunday(4/21) morning at 8:45ish comes to the window and says "We ran out of empanadas, sorry" ? I handed my Card to him and said "I want my refund for the amount of the Empanada only" .. 11mins I finally get to leave for work ?STARVING?.
Service: 2
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