They cannot even provide a coffee without being asked 4-5 times and then they still screw it up. Its not occasional here as it seems to be the theme. THEY JUST DONT CARE! The app almost never works here either- Amesbury is not worth the drive. Poorly managed store. I used to stop here 3-4 times a week. The app didnt work and I showed them. They said the app doesn't work during specials, refunded my money and threw out the ice coffee I ordered. The employee actually posed for a picture. I will never go back to either the Newburyport or Amesbury McDonald's again- TERRIBLE EXPERIENCE-
Food: 3
Service: 1
Mike Cox
Good spot to grab a late night snack or sundae...
Atmosphere: 3
Food: 3
Service: 3
A Penn
Awesome
Atmosphere: 4
Food: 4
Service: 4
Erin Sheedy
Update Your Hours of Operation :) It's 145am, according to The Cleaners. You are CLOSED! Giigle says you are open until 2AM :)
Atmosphere: 1
Food: 1
Service: 1
Amanda Christian
Fast service
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Double Cheeseburger
Juan Bribiesca Ruiz
Great experience
Atmosphere: 5
Food: 5
Service: 5
Jeremy Ott
So bad. Almost every order is missing something. Here’s a picture of my daughter’s “4 piece chicken nuggets” in her happy meal…the nuggets were replaced with a 1/4 cup of the McDonald’s special sauce. Can’t think of a reasonable explanation other than staff trying to mess with us.
Joseph M
Food was ok. Employees were not friendly at all. Would not return to this location.
Atmosphere: 2
Food: 3
Service: 2
Paul Adair
Was clean
Atmosphere: 2
Food: 2
Service: 5
Brandon H
Mistake on order but staff was very pleasant. Kids liked play area.
McDonald’s places a strong focus on quick drive-thru times when evaluating their restaurants. Often, customers are asked to pull forward into a waiting spot to help the store’s clocked service times, even though their order isn't ready. While this may improve their internal metrics, it doesn’t improve the customer experience.
During my visit at this restaurant, I ordered a simple breakfast—an Egg McMuffin and an orange juice, with no modifications. Despite the straightforward order, I was directed to "Window #2." The moment I pulled away from the main window, their system likely registered my order as "completed" to maintain their drive-thru time goals.
However, I then sat for nearly five minutes, staring into what appeared to be an empty storage room. Eventually, an employee opened the door to confirm my order—something that should have been done immediately. Two minutes later, I received my food, but without napkins and with no apology for the delay.
This experience highlights a clear issue with efficiency and service standards. I encourage customers to politely hold their ground if asked to pull forward for no valid reason. The priority should be on fulfilling orders promptly, not gaming the system to inflate performance numbers.
I hope management takes steps to address these issues and improve both service times and customer satisfaction.
Atmosphere: 4
Food: 4
Service: 1
Evelynn Phelps
Was good could've at least filled my fry all the way tho
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Mcchicken
Stephen Cruse
Always gets orders wrong
Atmosphere: 1
Food: 1
Service: 1
Jonathan Surratt
Did not eat here! I will not order at a kiosk!!
Atmosphere: 1
Food: 1
Service: 1
John Petralia
It's McDonald's. They took my order incorrectly, and I had to correct it when paying. I knew how much it was supposed to cost, so when the total didn't match, I knew something was wrong.
They cannot even provide a coffee without being asked 4-5 times and then they still screw it up. Its not occasional here as it seems to be the theme. THEY JUST DONT CARE! The app almost never works here either- Amesbury is not worth the drive. Poorly managed store. I used to stop here 3-4 times a week. The app didnt work and I showed them. They said the app doesn't work during specials, refunded my money and threw out the ice coffee I ordered.
The employee actually posed for a picture.
I will never go back to either the Newburyport or Amesbury McDonald's again-
TERRIBLE EXPERIENCE-
Food: 3
Service: 1
Good spot to grab a late night snack or sundae...
Atmosphere: 3
Food: 3
Service: 3
Awesome
Atmosphere: 4
Food: 4
Service: 4
Update Your Hours of Operation :)
It's 145am, according to The Cleaners. You are CLOSED!
Giigle says you are open until 2AM :)
Atmosphere: 1
Food: 1
Service: 1
Fast service
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Double Cheeseburger
Great experience
Atmosphere: 5
Food: 5
Service: 5
So bad. Almost every order is missing something. Here’s a picture of my daughter’s “4 piece chicken nuggets” in her happy meal…the nuggets were replaced with a 1/4 cup of the McDonald’s special sauce. Can’t think of a reasonable explanation other than staff trying to mess with us.
Food was ok. Employees were not friendly at all. Would not return to this location.
Atmosphere: 2
Food: 3
Service: 2
Was clean
Atmosphere: 2
Food: 2
Service: 5
Mistake on order but staff was very pleasant.
Kids liked play area.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
McDonald’s places a strong focus on quick drive-thru times when evaluating their restaurants. Often, customers are asked to pull forward into a waiting spot to help the store’s clocked service times, even though their order isn't ready. While this may improve their internal metrics, it doesn’t improve the customer experience.
During my visit at this restaurant, I ordered a simple breakfast—an Egg McMuffin and an orange juice, with no modifications. Despite the straightforward order, I was directed to "Window #2." The moment I pulled away from the main window, their system likely registered my order as "completed" to maintain their drive-thru time goals.
However, I then sat for nearly five minutes, staring into what appeared to be an empty storage room. Eventually, an employee opened the door to confirm my order—something that should have been done immediately. Two minutes later, I received my food, but without napkins and with no apology for the delay.
This experience highlights a clear issue with efficiency and service standards. I encourage customers to politely hold their ground if asked to pull forward for no valid reason. The priority should be on fulfilling orders promptly, not gaming the system to inflate performance numbers.
I hope management takes steps to address these issues and improve both service times and customer satisfaction.
Atmosphere: 4
Food: 4
Service: 1
Was good could've at least filled my fry all the way tho
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Mcchicken
Always gets orders wrong
Atmosphere: 1
Food: 1
Service: 1
Did not eat here! I will not order at a kiosk!!
Atmosphere: 1
Food: 1
Service: 1
It's McDonald's. They took my order incorrectly, and I had to correct it when paying. I knew how much it was supposed to cost, so when the total didn't match, I knew something was wrong.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Big Mac
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