Mistake on order but staff was very pleasant. Kids liked play area.
Atmosphere: 4
Food: 4
Service: 4
G C
McDonald’s places a strong focus on quick drive-thru times when evaluating their restaurants. Often, customers are asked to pull forward into a waiting spot to help the store’s clocked service times, even though their order isn't ready. While this may improve their internal metrics, it doesn’t improve the customer experience.
During my visit at this restaurant, I ordered a simple breakfast—an Egg McMuffin and an orange juice, with no modifications. Despite the straightforward order, I was directed to "Window #2." The moment I pulled away from the main window, their system likely registered my order as "completed" to maintain their drive-thru time goals.
However, I then sat for nearly five minutes, staring into what appeared to be an empty storage room. Eventually, an employee opened the door to confirm my order—something that should have been done immediately. Two minutes later, I received my food, but without napkins and with no apology for the delay.
This experience highlights a clear issue with efficiency and service standards. I encourage customers to politely hold their ground if asked to pull forward for no valid reason. The priority should be on fulfilling orders promptly, not gaming the system to inflate performance numbers.
I hope management takes steps to address these issues and improve both service times and customer satisfaction.
Atmosphere: 4
Food: 4
Service: 1
Evelynn Phelps
Was good could've at least filled my fry all the way tho
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Mcchicken
Stephen Cruse
Always gets orders wrong
Atmosphere: 1
Food: 1
Service: 1
Jonathan Surratt
Did not eat here! I will not order at a kiosk!!
Atmosphere: 1
Food: 1
Service: 1
John Petralia
It's McDonald's. They took my order incorrectly, and I had to correct it when paying. I knew how much it was supposed to cost, so when the total didn't match, I knew something was wrong.
Was clean
Atmosphere: 2
Food: 2
Service: 5
Mistake on order but staff was very pleasant.
Kids liked play area.
Atmosphere: 4
Food: 4
Service: 4
McDonald’s places a strong focus on quick drive-thru times when evaluating their restaurants. Often, customers are asked to pull forward into a waiting spot to help the store’s clocked service times, even though their order isn't ready. While this may improve their internal metrics, it doesn’t improve the customer experience.
During my visit at this restaurant, I ordered a simple breakfast—an Egg McMuffin and an orange juice, with no modifications. Despite the straightforward order, I was directed to "Window #2." The moment I pulled away from the main window, their system likely registered my order as "completed" to maintain their drive-thru time goals.
However, I then sat for nearly five minutes, staring into what appeared to be an empty storage room. Eventually, an employee opened the door to confirm my order—something that should have been done immediately. Two minutes later, I received my food, but without napkins and with no apology for the delay.
This experience highlights a clear issue with efficiency and service standards. I encourage customers to politely hold their ground if asked to pull forward for no valid reason. The priority should be on fulfilling orders promptly, not gaming the system to inflate performance numbers.
I hope management takes steps to address these issues and improve both service times and customer satisfaction.
Atmosphere: 4
Food: 4
Service: 1
Was good could've at least filled my fry all the way tho
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Mcchicken
Always gets orders wrong
Atmosphere: 1
Food: 1
Service: 1
Did not eat here! I will not order at a kiosk!!
Atmosphere: 1
Food: 1
Service: 1
It's McDonald's. They took my order incorrectly, and I had to correct it when paying. I knew how much it was supposed to cost, so when the total didn't match, I knew something was wrong.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Big Mac
Where's the Beef ???
Atmosphere: 4
Food: 3
Service: 5
The entire work staff are unorganized & rude
Atmosphere: 3
Food: 5
You should be ashamed for the prices you charge
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Sometimes there is a wait, that's to be expected, seeing as it's right off the highway heading to Salisbury. Food is always fresh!
Atmosphere: 5
Food: 5
Service: 5
Worst McDonald’s ever order a frappe all of sudden machine doesn’t work order a medium fry and they fill it halfway
Atmosphere: 1
Food: 1
Service: 1
App is great
they didn’t mix my mcflurry ☹️
Atmosphere: 2
Food: 3
Service: 1
they didn’t mix my mcflurry ☹️
Atmosphere: 2
Food: 3
Service: 1
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