Bad service, can't get my order right after 3 visits ,done going there....
Michelle
3rd time at reopened location. 1st time I as pulled forward and never received my food. 2nd time order was missing items and this morning...bagel burnt, asked for dark but its still untoasted in center and just burnt all around the edges, entirely too much cream cheese and soggy hash browns. I know its Dunkin and they are just trying to move you along but its takes an extra 2 mins to do it the way your customer requested. I won't be back, gave up quality for a new building I guess
Food: 1
Service: 1
Josh Wright
Newly renovated location is all shine with service they should be ashamed of. I get that the Dunkin model keeps each person in their role but in a newly renovated location with 5 people behind the counter, not one acknowledged me for two minutes at the register. Ahhh but when I ordered a sandwich and two donuts…. Bing the order computer chimed and donut guy got me my two donuts lickety split. And then back to the wait. The sandwich person was busy doing other stuff in her station I get it but I was the only person in there. After 5 minutes, (it’s comical at this point) the drive through drinks person noticed me lurking around the counter and asks if I need something? Not, “can I help you?” Not, “what can I get you?”…. “Do I need something”. Yes I say. I’m still waiting on my sandwich. “Oh” she says and goes back to making drive through drinks. Not a word other than “oh”. And back to ignoring me, the only customer in the place. At this point, sandwich gal must have overheard (her station faces away), squints at the order screen and makes my sandwich which she cheerfully presents to me and tosses it on the counter. I’m all for efficiency but not instead of a little human touch. This store should have saved on all the chrome and glitz of the renovation, put everything behind a wall and just left a black slot for orders to drop out of. So disappointing.
Atmosphere: 5
Food: 3
Service: 1
Bridget “Bridgee”
If you want a hot coffee, don't go here. I think they made my latte out of tap water. Service was horrible. Avoid at all costs!
Atmosphere: 1
Food: 1
Service: 1
K C
Waited 5 min at the counter with no service, 5 employees and they looked at me while they continued to take orders at drive thru
These are both "less ice"? Talk about inconsistency. I shouldn't finish a drink in 5 sips, especially when I ask for less ice. Real waste of money. My husband's has like, very light ice, and mine is like extra ice.
A G
Very nice staff and they make my drink correct like 99.9% of the time which makes me 100% happy :) I always have issues with getting less ice whenever I go to Dunkin’s but this place has given me exactly that most of the time so I really appreciate it! They could honestly give me almost any wrong flavor (they never do) and I would still be the happiest person alive as long as they give me little ice :)
Matthew Berthiaume
Visit 6/8/24
Atmosphere: 5
Food: 5
Service: 5
Chris S.
It's a Dunks. I went, I got coffee, coffee was good. Not much else to say. ?
Service: 5
Zamir Muhammad
I have been always there to buy breakfast every morning. Friendly customer service,clean area and most importantly fast service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Munchkins Donut Hole Treats, Muffins, Croissant, English Muffin, Egg and Cheese
Stopped with an friend. Definitely will be back.
Bad service, can't get my order right after 3 visits ,done going there....
3rd time at reopened location. 1st time I as pulled forward and never received my food. 2nd time order was missing items and this morning...bagel burnt, asked for dark but its still untoasted in center and just burnt all around the edges, entirely too much cream cheese and soggy hash browns. I know its Dunkin and they are just trying to move you along but its takes an extra 2 mins to do it the way your customer requested. I won't be back, gave up quality for a new building I guess
Food: 1
Service: 1
Newly renovated location is all shine with service they should be ashamed of. I get that the Dunkin model keeps each person in their role but in a newly renovated location with 5 people behind the counter, not one acknowledged me for two minutes at the register. Ahhh but when I ordered a sandwich and two donuts…. Bing the order computer chimed and donut guy got me my two donuts lickety split. And then back to the wait. The sandwich person was busy doing other stuff in her station I get it but I was the only person in there. After 5 minutes, (it’s comical at this point) the drive through drinks person noticed me lurking around the counter and asks if I need something? Not, “can I help you?” Not, “what can I get you?”…. “Do I need something”. Yes I say. I’m still waiting on my sandwich. “Oh” she says and goes back to making drive through drinks. Not a word other than “oh”. And back to ignoring me, the only customer in the place. At this point, sandwich gal must have overheard (her station faces away), squints at the order screen and makes my sandwich which she cheerfully presents to me and tosses it on the counter. I’m all for efficiency but not instead of a little human touch. This store should have saved on all the chrome and glitz of the renovation, put everything behind a wall and just left a black slot for orders to drop out of. So disappointing.
Atmosphere: 5
Food: 3
Service: 1
If you want a hot coffee, don't go here. I think they made my latte out of tap water. Service was horrible. Avoid at all costs!
Atmosphere: 1
Food: 1
Service: 1
Waited 5 min at the counter with no service, 5 employees and they looked at me while they continued to take orders at drive thru
One of my favorite Dunkin’.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Plain Stuffed Bagel Minis, Dunkin' Energy, Bagel, Iced Lemon Loaf
Manager here is so disgustingly rude, if you don’t like your job you can find another one, simple as that
Super friendly, super fast service and everything is so fresh and delicious.
Atmosphere: 5
Food: 5
Service: 5
Service was great, but the coffee was more milk than coffee - and not hot
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
These are both "less ice"? Talk about inconsistency. I shouldn't finish a drink in 5 sips, especially when I ask for less ice. Real waste of money. My husband's has like, very light ice, and mine is like extra ice.
Very nice staff and they make my drink correct like 99.9% of the time which makes me 100% happy :) I always have issues with getting less ice whenever I go to Dunkin’s but this place has given me exactly that most of the time so I really appreciate it! They could honestly give me almost any wrong flavor (they never do) and I would still be the happiest person alive as long as they give me little ice :)
Visit 6/8/24
Atmosphere: 5
Food: 5
Service: 5
It's a Dunks. I went, I got coffee, coffee was good. Not much else to say. ?
Service: 5
I have been always there to buy breakfast every morning. Friendly customer service,clean area and most importantly fast service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Munchkins Donut Hole Treats, Muffins, Croissant, English Muffin, Egg and Cheese
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