I'm not here to bash on service, but more or less food quality. Ever since we moved to Auburn in 2020, There has been a rapid decline in food quality at Papa Gino's in Auburn. I won't get into details as it does no good these days. Just thought I'd shed some light. If your looking to spend 50$ or more on quality pizza, sides etc.. don't be surprised if it's not what you expect. Long story short a dying franchise is a dying franchise. Papa Gino's has closed a lot of its locations throughout Massachusetts. These struggling times are showing there colors especially through Papa Gino's of Auburn. I will say service is great here! but it does no good if the food is under cooked or smaller in portion and so on.
Baby Yoda
The food took 30 minutes for it to be ready and they never contacted me that it was ready. I had to go inside and ask. It is hard to find parking at night.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Mozzarella Sticks
Phil Mercier
The food was good. Some of the young kids working there seem to not care much about customer service. They were joking around while I was waiting to be served.
Kid-friendliness: Booths are good for kids dining in
Atmosphere: 4
Food: 5
Service: 4
Kathy Drapeau
Someone didn't know how to make a pizza! Worst Works pizza ever shameful!
Atmosphere: 1
Food: 1
Service: 1
Peter H
I was staying at the Comfort Inn and ordered a delivery. They delivered wonderfully made food very quickly very polite. Food was hot and well made. Delivery person was very courteous and helpful. I would highly recommend this business.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
Betty C
They have gotten so overpriced. I ordered my grandson spaghetti and meatballs. The serving was small. Too small for $10.49. I waited about 25 minutes for my express lunch 2 pieces of Pepperoni pizza. My grandson is 5. You can see his serving in the photo.
Atmosphere: 4
Food: 5
Service: 2
Kremdal TheOrc
Pizza was good. Dough very good. Bad side was i ordered the pizza and BONE IN wings, but got overcooked white meat and so much extra breading that comes with boneless "wings"... I won't be back.
Atmosphere: 5
Food: 5
Service: 4
David Mooers
A favorite pizza place of mine since the 70's. Pizza is still great and the service was excellent.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sausage Ricotta, Super Steak Sandwich
Dennis George
Got to me faster than expected. Everything I ordered was there. Excellent quality and I couldn’t be happier.
Atmosphere: 5
Food: 5
Service: 5
Spongeheadred
Last two visits the pizza was not well done as ordered. Also my olive pizza had some sliced with zero olives.
I’ve been to this location a few times. Food is always good. The restaurant itself could use some updates. The staff is usually friendly, with the occasional person that you can tell doesn’t want to be there. But hey, it’s papa Gino’s not gourmet. Never had an issue to complain.
Atmosphere: 3
Food: 5
Service: 4
Mike Mike
Cheri is amazing and very helpful
Atmosphere: 5
Food: 5
Service: 5
Michael Reidy
Excellent pizza, really nice restaurant, great staff. Recommend to everyone looking for a perfect pizza
Atmosphere: 5
Food: 5
Service: 5
Sarah W
Food was overcooked and hard as a rock, even when I selected a light cook online. They never listen at this location
I'm not here to bash on service, but more or less food quality. Ever since we moved to Auburn in 2020, There has been a rapid decline in food quality at Papa Gino's in Auburn. I won't get into details as it does no good these days. Just thought I'd shed some light. If your looking to spend 50$ or more on quality pizza, sides etc.. don't be surprised if it's not what you expect. Long story short a dying franchise is a dying franchise. Papa Gino's has closed a lot of its locations throughout Massachusetts. These struggling times are showing there colors especially through Papa Gino's of Auburn. I will say service is great here! but it does no good if the food is under cooked or smaller in portion and so on.
The food took 30 minutes for it to be ready and they never contacted me that it was ready. I had to go inside and ask. It is hard to find parking at night.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Mozzarella Sticks
The food was good. Some of the young kids working there seem to not care much about customer service. They were joking around while I was waiting to be served.
Kid-friendliness: Booths are good for kids dining in
Atmosphere: 4
Food: 5
Service: 4
Someone didn't know how to make a pizza! Worst Works pizza ever shameful!
Atmosphere: 1
Food: 1
Service: 1
I was staying at the Comfort Inn and ordered a delivery. They delivered wonderfully made food very quickly very polite. Food was hot and well made. Delivery person was very courteous and helpful. I would highly recommend this business.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
They have gotten so overpriced. I ordered my grandson spaghetti and meatballs. The serving was small. Too small for $10.49. I waited about 25 minutes for my express lunch 2 pieces of Pepperoni pizza. My grandson is 5. You can see his serving in the photo.
Atmosphere: 4
Food: 5
Service: 2
Pizza was good. Dough very good. Bad side was i ordered the pizza and BONE IN wings, but got overcooked white meat and so much extra breading that comes with boneless "wings"... I won't be back.
Atmosphere: 5
Food: 5
Service: 4
A favorite pizza place of mine since the 70's. Pizza is still great and the service was excellent.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sausage Ricotta, Super Steak Sandwich
Got to me faster than expected. Everything I ordered was there. Excellent quality and I couldn’t be happier.
Atmosphere: 5
Food: 5
Service: 5
Last two visits the pizza was not well done as ordered. Also my olive pizza had some sliced with zero olives.
Atmosphere: 4
Food: 2
Service: 5
Restaurantji Recommends
Cheese and sauce is just delicious
Atmosphere: 4
Food: 5
Service: 5
I’ve been to this location a few times. Food is always good. The restaurant itself could use some updates. The staff is usually friendly, with the occasional person that you can tell doesn’t want to be there. But hey, it’s papa Gino’s not gourmet. Never had an issue to complain.
Atmosphere: 3
Food: 5
Service: 4
Cheri is amazing and very helpful
Atmosphere: 5
Food: 5
Service: 5
Excellent pizza, really nice restaurant, great staff. Recommend to everyone looking for a perfect pizza
Atmosphere: 5
Food: 5
Service: 5
Food was overcooked and hard as a rock, even when I selected a light cook online.
They never listen at this location
Atmosphere: 2
Food: 1
Service: 2
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