Omg do not use the bathroom. No soap, clogged sink, no toilet paper and the holder is broken anyway so I don’t know there has been any in there for a while…. Everything is nasty. Then they made me the wrong item. I took it as I just wanted to get the hell out and not wait for it to be corrected. You don’t need coffee that bad. Keep driving.
Temari Naara
Someone needs to look into the manager at this location she’s horrible to her employees I was there earlier today and she was screaming at two of her employees not even trying to listen to what they were trying to say. I would understand if they were doing something wrong but from what I could see they were doing what she asked. It’s always like this, she makes it really uncomfortable to be there.
Atmosphere: 1
Food: 1
Service: 1
Holly Kronoff
Today I got a $6 meal deal + a wrap with avocado + a plastic knife. In the past, they never remember the knife. They were busy and asked me to pull up and wait which is fine I’ve worked at dunks before I get it. When I got my stuff I check to make sure the knife is there… it’s not :( I go back in to get it. I go to work. Get to work and realize the hash browns for my meal deal wasn’t in there😭😭😭 disappointed
Atmosphere: 5
Food: 5
Service: 3
Gary Goyette
Best place in Gardner for a
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg and Cheese
propagating hippie
multiple times drive through woman is rude and sarcastic because she forgot to give you a straw etc very unprofessional 6/22/2024
Atmosphere: 2
Food: 3
Service: 2
Shannon Caponigro
Val need to retire. Honestly thê worst management i’ve seen. The foods always wrong compared to my order and i have never had a god coffee from here. the employees just don’t care. hate it here
Ordered through the drive through , the girl who took my order had no personality clearly didn’t want to be there, I ordered 2 large strawberry dragon fruit refreshers with light ice and extra flavor, when I finally got to the window I sat there for 5 minutes with no one coming to the window to serve me , my drinks were sitting on the counter, when I finally got served the girl could care less to say 2 words to me , then I got my drinks and I didn’t get what I ordered, I ordered my drinks with green tea and got them with water and no extra flavor, if they didn’t have green tea I would have understood that and ordered something different but they never told me and handed me the drinks without ever telling me ! Poor customer service and care!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Dunkin' Refreshers
Andrew Morrison
Absurd wait for 2 medium hot coffees. Orders are wrong half the time. Drive to the next one.
Atmosphere: 1
Food: 2
Service: 1
Heather Pierce
I have visited this Dunkin many times while passing through Barre & more often than not, we have had several mishaps/mistakes made when placing our orders. Recently I ordered a medium iced chai latte & received a large instead. I told the sales associate I had ordered a medium & she asked whether I wanted to wait so that she could figure out how to fix this error & refund my money, seeing as they had charged me for a large also when this wasn't what I had ordered...but upon noticing the line behind us in the drive thru & being on a tight schedule, I decided to simply keep the large instead, but was sure I had stated that I wanted a medium sized beverage. Most times when ordering iced coffee, they very rarely melt the sugar, so you end up with a disgusting amount of sugar in your straw the first few sips, then the rest of your coffee tastes really bland & gross. I worked @ a Dunkin myself years ago & we were always taught to melt the sugar with a splash of hot coffee whenever making an iced coffee, so that the sugar would mix in properly & not stick to the bottom of the cup. Obviously they either weren't taught that @ this particular location, or perhaps it's just laziness? Another time I ordered a plain bagel toasted with cream cheese on the side & couldn't believe how the bagel looked that they gave us, once we opened the wrapper. It was actually completely burnt & so black you could hardly even tell that it was a bagel if you didn't already know. Not to mention, this was for my 4 year old daughter, so needless to say, I was not a happy customer. This happened in drive thru, so I had to park & my bf got out of the car & brought the burnt bagel inside to confront the staff. He brought it right to the woman who made it who was an older lady with glasses & a heavy accent. Rather than apologizing, she simply told him "some people like it that way". For one, I have yet to meet anyone who enjoys *burnt food*! Two, we didn't ask for it to be burnt, or even "dark" so this was completely unacceptable. He then more or less had to demand she make a new bagel, as we weren't about to serve this to our 4 year old. I understand things happen, including accidentally burning food, but we should not have been served this bagel! I couldn't even believe they actually tried to give it to us looking like that. The woman did end up making a new one, but never admitted that she was wrong for serving it or anything & no apologies. Other times I have ordered @ drive thru, only to pull up to the window & have them ask again what I had ordered...which made the wait time much longer than usual. I wouldn't recommend this Dunkin! Most every time we go, there has been an issue or negative experience. The only reason they get 2 stars from me is the rare occasions that they've gotten my order right & served in a timely fashion, but don't expect this regularly. I think they should either hire new staff, or retrain the current employees. (Tip: Please stop interrupting customers when they order at drive thru! Invest in new headsets to improve accuracy! Also, you should add more help at the counter, less on drive thru. I often see at least four employees helping drive thru & maybe one or two at the counter during busy times! This seems unnecessary & makes wait times longer.)
Parking: Limited parking close to Dunkin' but more spots available in the plaza, though you may have to walk a bit. Handicapped spots in front.
Wheelchair accessibility: This restaurant & restroom is handicapped accessible.
Visited this location about a dozen times over the last 5 months. At least half the time they got my order wrong and once I was served food through the drive thru that they TOLD ME was cold and expected me to just accept that and drive away.
Yummy coffee!
Omg do not use the bathroom. No soap, clogged sink, no toilet paper and the holder is broken anyway so I don’t know there has been any in there for a while…. Everything is nasty. Then they made me the wrong item. I took it as I just wanted to get the hell out and not wait for it to be corrected. You don’t need coffee that bad. Keep driving.
Someone needs to look into the manager at this location she’s horrible to her employees I was there earlier today and she was screaming at two of her employees not even trying to listen to what they were trying to say. I would understand if they were doing something wrong but from what I could see they were doing what she asked. It’s always like this, she makes it really uncomfortable to be there.
Atmosphere: 1
Food: 1
Service: 1
Today I got a $6 meal deal + a wrap with avocado + a plastic knife. In the past, they never remember the knife. They were busy and asked me to pull up and wait which is fine I’ve worked at dunks before I get it. When I got my stuff I check to make sure the knife is there… it’s not :( I go back in to get it. I go to work. Get to work and realize the hash browns for my meal deal wasn’t in there😭😭😭 disappointed
Atmosphere: 5
Food: 5
Service: 3
Best place in Gardner for a
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg and Cheese
multiple times drive through woman is rude and sarcastic because she forgot to give you a straw etc very unprofessional 6/22/2024
Atmosphere: 2
Food: 3
Service: 2
Val need to retire. Honestly thê worst management i’ve seen. The foods always wrong compared to my order and i have never had a god coffee from here. the employees just don’t care. hate it here
Atmosphere: 1
Food: 1
Service: 1
See comment on
Atmosphere: 3
Food: 4
Service: 5
Way to crowded all the seats were taken.
Atmosphere: 1
Food: 5
Service: 5
Love them!!
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Always fond of Dunks! They have often been very conscious of my allergies and were prompt with my order!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Wake-Up Wrap - Turkey Sausage Egg and Cheese
Ordered through the drive through , the girl who took my order had no personality clearly didn’t want to be there, I ordered 2 large strawberry dragon fruit refreshers with light ice and extra flavor, when I finally got to the window I sat there for 5 minutes with no one coming to the window to serve me , my drinks were sitting on the counter, when I finally got served the girl could care less to say 2 words to me , then I got my drinks and I didn’t get what I ordered, I ordered my drinks with green tea and got them with water and no extra flavor, if they didn’t have green tea I would have understood that and ordered something different but they never told me and handed me the drinks without ever telling me ! Poor customer service and care!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Dunkin' Refreshers
Absurd wait for 2 medium hot coffees. Orders are wrong half the time. Drive to the next one.
Atmosphere: 1
Food: 2
Service: 1
I have visited this Dunkin many times while passing through Barre & more often than not, we have had several mishaps/mistakes made when placing our orders. Recently I ordered a medium iced chai latte & received a large instead. I told the sales associate I had ordered a medium & she asked whether I wanted to wait so that she could figure out how to fix this error & refund my money, seeing as they had charged me for a large also when this wasn't what I had ordered...but upon noticing the line behind us in the drive thru & being on a tight schedule, I decided to simply keep the large instead, but was sure I had stated that I wanted a medium sized beverage. Most times when ordering iced coffee, they very rarely melt the sugar, so you end up with a disgusting amount of sugar in your straw the first few sips, then the rest of your coffee tastes really bland & gross. I worked @ a Dunkin myself years ago & we were always taught to melt the sugar with a splash of hot coffee whenever making an iced coffee, so that the sugar would mix in properly & not stick to the bottom of the cup. Obviously they either weren't taught that @ this particular location, or perhaps it's just laziness? Another time I ordered a plain bagel toasted with cream cheese on the side & couldn't believe how the bagel looked that they gave us, once we opened the wrapper. It was actually completely burnt & so black you could hardly even tell that it was a bagel if you didn't already know. Not to mention, this was for my 4 year old daughter, so needless to say, I was not a happy customer. This happened in drive thru, so I had to park & my bf got out of the car & brought the burnt bagel inside to confront the staff. He brought it right to the woman who made it who was an older lady with glasses & a heavy accent. Rather than apologizing, she simply told him "some people like it that way". For one, I have yet to meet anyone who enjoys *burnt food*! Two, we didn't ask for it to be burnt, or even "dark" so this was completely unacceptable. He then more or less had to demand she make a new bagel, as we weren't about to serve this to our 4 year old. I understand things happen, including accidentally burning food, but we should not have been served this bagel! I couldn't even believe they actually tried to give it to us looking like that. The woman did end up making a new one, but never admitted that she was wrong for serving it or anything & no apologies. Other times I have ordered @ drive thru, only to pull up to the window & have them ask again what I had ordered...which made the wait time much longer than usual. I wouldn't recommend this Dunkin! Most every time we go, there has been an issue or negative experience. The only reason they get 2 stars from me is the rare occasions that they've gotten my order right & served in a timely fashion, but don't expect this regularly. I think they should either hire new staff, or retrain the current employees. (Tip: Please stop interrupting customers when they order at drive thru! Invest in new headsets to improve accuracy! Also, you should add more help at the counter, less on drive thru. I often see at least four employees helping drive thru & maybe one or two at the counter during busy times! This seems unnecessary & makes wait times longer.)
Parking: Limited parking close to Dunkin' but more spots available in the plaza, though you may have to walk a bit. Handicapped spots in front.
Wheelchair accessibility: This restaurant & restroom is handicapped accessible.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Croissant, Hazelnut Iced Coffee, Donuts
Visited this location about a dozen times over the last 5 months. At least half the time they got my order wrong and once I was served food through the drive thru that they TOLD ME was cold and expected me to just accept that and drive away.
Atmosphere: 2
Food: 3
Service: 1
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