I had a bad experience in that place I asked for two sanwhich and they only gave me one and I bought again and they did the same to me and they are discriminating and softening badly I do not recommend this place it is not good at all very bad customer service
silvanei carlos
Terrible, I waited 30 minutes for 1 bacon egg cheese, and still left without it. Never again.
Terrible, I waited 30 minutes for 1 bacon egg cheese, and still left without it. Never again.
Service: 1
alexander carrier
Worst dunking around wait in the drive through for 2 hours or wait in the store for the same. If you’re in a rush find a different on to go to. Service isn’t the best kinda rude when asking questions.
Atmosphere: 1
Food: 1
Service: 1
Craig Fisher
My grandma went missing for a few days and we couldn't find her anywhere, we initially thought she may have been ran over by a reindeer but when we actually found her she was just waiting in this drive-thru line for her coffee and donut. She slipped into a coma shortly after and when she would come to she would still try to place her order instead of saying goodbye to all of her grandkids. We miss you mee-maw, may you rest in piece with your dunkies!
Atmosphere: 3
Food: 5
Service: 1
Sherry Rodriguez
Hey Mary I got confused your not from Dutton DD NO YOUR WORSE LEAVING YOUR employees To fend for themselves what are you doing upstairs instead of helping these kids that are struggling are you counting your pubic years? Go help your employees seriously what a shame.
Atmosphere: 1
Food: 2
Kowl Efe
I was the only person there today and when I ordered a HOT latte with oat milk, I’m a little shocked to be handed an iced drink then have the employee turn around as there is someone who just entered the drive thru. I get it that mistakes happen but as someone who can’t do dairy, to be given a large order that is not only wrong but includes dairy is absurd. Do better, especially when we pay $5 for our coffee!
Fabio Messaggi
If you are patient enough to wait 10-15 minutes for your coffee, welcome to this place. After waiting all that time, you still order a hot coffee and it comes completely cold. You ask for it without sugar and it comes with sugar. The place is terrible, but I am a truck driver, it is a good place to park a truck, but DD is horrible.
Atmosphere: 1
Food: 1
Service: 1
Christopher Rivera
They close 1 hour before the time they supposed to closed even do I pay for my order on the app. Not acceptable.
Service: 1
Connor Rich
Service was alittle slow, very packed and not enough workers but what I ordered was entirely cream and little coffee
Atmosphere: 3
Food: 1
Service: 3
pyrophobia133
This place has gone mad. Prior to the pandemic, it was decent if not top quality; during and post pandemic, it got flushed down the toilet, chronic staff shortage and inconsistent management is slowly destroying this place... Kenny's awesome, English is not his first language, but he's working hard behind the scenes
Just waited 7 minutes at the speaker with 2 car behind me and no one in front of me and no one talked on the speaker so I drove away and I see the women just standing at the drive thru window on her phone every time I’ve gone to this location I wait in the front of the line for 10 minutes before anyone takes my order terrible service here seems like there is no management at all avoid this place
Atmosphere: 1
Food: 1
Service: 1
Mike Balerna
Slowest service at a DD that ive ever been too, had to wait 5 minutes & when I got there my order was not complete, every other DD ive been too, they have always had my order complete by the time ive gotten there, except this one. And because they were out of croissants, they ended up giving me a bagel which i was not happy about at all, i love dunkin donuts alot but not this one. I suggest going to another dunkin donuts instead of this one, worst dunkin donuts ive ever been too.
Atmosphere: 1
Food: 1
Service: 1
Natalie Goguen
KENNY, the little Indian guy, is very disrespectful. Like beyond to the point where I got the wrong coffee after asking for it to be remade and then he starts swearing at me when I told him I was about to call corporate because I'm sick of being talked to like this. Every single morning it takes 20-40 minutes before I actually get my coffee and when I do it's never correct. Then I try to have it fixed and I get attitude.
Atmosphere: 1
Food: 1
Service: 1
John Walsh
Management is terrible, slowest service and drive through line I EVER experienced. Regional Dunkin management should intervene. Once you get it the food is decent though.
Food: 4
Service: 1
Recommended dishes: Hash Browns, Wake-Up Wrap - Turkey Sausage Egg and Cheese, Croissant, Iced Latte, Bacon Egg and Cheese
Vincent Recca
Stood at the counter for five minutes. The employees were in back divvying up their tips. How do I know? Because I was standing at the register when the guy grabbed the tip cup and took it in the back, totally ignoring me. For the next five minutes I heard people talking and could clinking. Then I left without ordering.
I had a bad experience in that place I asked for two sanwhich and they only gave me one and I bought again and they did the same to me and they are discriminating and softening badly I do not recommend this place it is not good at all very bad customer service
Terrible, I waited 30 minutes for 1 bacon egg cheese, and still left without it. Never again.
Terrible, I waited 30 minutes for 1 bacon egg cheese, and still left without it. Never again.
Service: 1
Worst dunking around wait in the drive through for 2 hours or wait in the store for the same. If you’re in a rush find a different on to go to. Service isn’t the best kinda rude when asking questions.
Atmosphere: 1
Food: 1
Service: 1
My grandma went missing for a few days and we couldn't find her anywhere, we initially thought she may have been ran over by a reindeer but when we actually found her she was just waiting in this drive-thru line for her coffee and donut. She slipped into a coma shortly after and when she would come to she would still try to place her order instead of saying goodbye to all of her grandkids. We miss you mee-maw, may you rest in piece with your dunkies!
Atmosphere: 3
Food: 5
Service: 1
Hey Mary I got confused your not from Dutton DD NO YOUR WORSE LEAVING YOUR employees To fend for themselves what are you doing upstairs instead of helping these kids that are struggling are you counting your pubic years? Go help your employees seriously what a shame.
Atmosphere: 1
Food: 2
I was the only person there today and when I ordered a HOT latte with oat milk, I’m a little shocked to be handed an iced drink then have the employee turn around as there is someone who just entered the drive thru. I get it that mistakes happen but as someone who can’t do dairy, to be given a large order that is not only wrong but includes dairy is absurd. Do better, especially when we pay $5 for our coffee!
If you are patient enough to wait 10-15 minutes for your coffee, welcome to this place. After waiting all that time, you still order a hot coffee and it comes completely cold. You ask for it without sugar and it comes with sugar. The place is terrible, but I am a truck driver, it is a good place to park a truck, but DD is horrible.
Atmosphere: 1
Food: 1
Service: 1
They close 1 hour before the time they supposed to closed even do I pay for my order on the app. Not acceptable.
Service: 1
Service was alittle slow, very packed and not enough workers but what I ordered was entirely cream and little coffee
Atmosphere: 3
Food: 1
Service: 3
This place has gone mad. Prior to the pandemic, it was decent if not top quality; during and post pandemic, it got flushed down the toilet, chronic staff shortage and inconsistent management is slowly destroying this place...
Kenny's awesome, English is not his first language, but he's working hard behind the scenes
Atmosphere: 1
Food: 3
Service: 2
Restaurantji Recommends
Just waited 7 minutes at the speaker with 2 car behind me and no one in front of me and no one talked on the speaker so I drove away and I see the women just standing at the drive thru window on her phone every time I’ve gone to this location I wait in the front of the line for 10 minutes before anyone takes my order terrible service here seems like there is no management at all avoid this place
Atmosphere: 1
Food: 1
Service: 1
Slowest service at a DD that ive ever been too, had to wait 5 minutes & when I got there my order was not complete, every other DD ive been too, they have always had my order complete by the time ive gotten there, except this one. And because they were out of croissants, they ended up giving me a bagel which i was not happy about at all, i love dunkin donuts alot but not this one. I suggest going to another dunkin donuts instead of this one, worst dunkin donuts ive ever been too.
Atmosphere: 1
Food: 1
Service: 1
KENNY, the little Indian guy, is very disrespectful. Like beyond to the point where I got the wrong coffee after asking for it to be remade and then he starts swearing at me when I told him I was about to call corporate because I'm sick of being talked to like this. Every single morning it takes 20-40 minutes before I actually get my coffee and when I do it's never correct. Then I try to have it fixed and I get attitude.
Atmosphere: 1
Food: 1
Service: 1
Management is terrible, slowest service and drive through line I EVER experienced. Regional Dunkin management should intervene. Once you get it the food is decent though.
Food: 4
Service: 1
Recommended dishes: Hash Browns, Wake-Up Wrap - Turkey Sausage Egg and Cheese, Croissant, Iced Latte, Bacon Egg and Cheese
Stood at the counter for five minutes. The employees were in back divvying up their tips. How do I know? Because I was standing at the register when the guy grabbed the tip cup and took it in the back, totally ignoring me. For the next five minutes I heard people talking and could clinking. Then I left without ordering.
Service: 1
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