Dunkin'
729 Boston Rd, Billerica
(978) 901-3318
Recent Reviews
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Three guys working on this store don't do correctly job, First my frozen coffee he didn't blend it bc the machine isn't working so he wanted to give me the drink like that, and the sandwich, the bread was old.
Food: 1
Service: 1
The worst place to have any type of food ?
Longest least attentive drivetrhough ive had the displeasure of sitting in
Service: 1
The slowest dunkin on the planet. Give yourself an extra 45 min
Atmosphere: 1
Food: 2
Service: 1
If I could put 0 or negative star, I would. I have been this drive-through three times, it took 40 mins every time during not peak hour. Plus, management is so bad and the staffs are so rude. This morning, when I was waiting at the window, three staffs asked me the same question (what are you waiting for), so I need to repeat the same food I ordered three time and I told the staff that I already wait more than 40mins already. Then guess what! One lady told me ‘you need to be patient’ and another lady jumped in and said ‘ do you want to come in and make by yourself?’. Can you believe how rude they treat customers! None of staffs say sorry to me! Do not go there!!
Atmosphere: 1
Food: 1
Service: 1
Not sure the point of ordering online ahead If they don't start your order until you get there and have to wait in the order line to tell them the order
Atmosphere: 1
Food: 1
Service: 1
Ordered an iced coffee, breakfast sandwich, and a tea latte here. Iced coffee was somehow both watered down and grainy, with a very off-putting taste. The TEA latte tasted like they used spent tea bags and old milk (how do you get tea wrong?). The sandwich was the worst offender. Half of the egg was warm, the other half had ice crystals in each bite, and the entire croissant was wet, like half a cup of water was poured directly on the split in half bun.
This area seems to be competing for who can run the worst Dunkin, but this location has them all beat for that title.
Atmosphere: 1
Food: 1
Service: 2
Asian lady was really terrible
Atmosphere: 1
Food: 1
Service: 1
Dirty inside. Around the registers especially. Wouldn’t even use my bank card it was so disgusting
Cups ? leaks
Service was slow ?
Service: 2
Restaurantji Recommends
Imagine wanting all this money for a children's job and as an adult you cant speak proper english nor get a simple order right EVER. Been here 3 times. These clowns messed up a simple coffee all 3 times its a wonder your employees go no where in life
horrible
Atmosphere: 1
Food: 1
Service: 1
No selection, very small store with inconsistent hours.
Atmosphere: 1
Food: 1
Service: 1
Awful, this place should close. What's the point of a drive thru line if the employees forget that you are there and then when you place the order and get to the window they ask you your order again like it's being placed in store. On top of asking multiple times of what the order is and still somehow missing items and making the order incorrectly on coffee. + I was overcharged for my items. Employees also gave an attitude when I pointed out that my drink was wrong. They said to me that I didn't say that in my order even though they confirmed multiple times with me asking is this my order.
Atmosphere: 1
Food: 2
Service: 1
Worst dunkin ever. Would rather get a coffee from 7/11 then go here. Don't waste your time people.
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